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TripAdvisor traveler rating987 reviews
Safe Clean stay during virus outbreak
Excellent stay while at Cleveland Clinic for necessary heart surgery during the covid 19 outbreak. Hotel was extremely clean and disinfected daily. Staff was aware of the social distancing yet were still very attentive. Hotel was super clean and comfortable. We were there for 2 weeks and I only have excellent things to say! Room service, restaurant take out and the Front Desk were attentive to every single small request! Would stay there again in a heartbeat! Thank you for a wonderful stay during very trying times! Stay well everyone.
Our stay at the Intercontinental Suites hotel was perfect. The suites had two rooms with large windows that open for fresh air. Two TV's and a small kitchen with Microwave and mini fridge. The room was clean and the carpet looked new. Location is perfect for those going to the Cleveland Clinic it is about two blocks away or you can take the free shuttle. The staff was amazing very kind and helpful. Housekeeping was great also making sure we had what we needed each day. Room service was great and so was the food. This is a great hotel we will stay again if we are in the area.
the Good, Bad & Ugly
the Bellhops & Valets were excellent and professional. In room dinner of short ribs & flatbread was very yummy. the front desk staff was very helpful. the room was clean. it was fifty degrees out side and 80 degrees in the room. we opened the window the best we could but still too hot. called for assistance because thermostat wasn't working. Engineer came at 10:30 pm. took grille off the wall and said the breaker for the air conditioner was off. i saw the air filters were the worst buildup i have ever seen. he offered to bring clean new ones, but never returned. the air conditioner never did work. the small portable room air conditioner put out as much heat as cooling. VERY uncomfortable night.
Visitor from Buffalo NY
Had a great time at the hotel, the front office staff was very helpful and food was good in this hotel’s restaurants and it is a convenient location to the Cleveland Clinic. I do not have anything further to say.
Very Happy Return Customers
EVERY EMPLOYEE at this welcoming hotel treats guests respectfully and kindly. It is an absolute blessing to relax and regroup in spacious and spotless suites following Clinic visits. We look forward to our two upcoming reservations.