Hotel overview

InterContinental Suites Hotel Cleveland, the regions only wellness focused all-suite hotel, is conveniently located on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden.

Property information

Year Built: 1998
Last Renovation: 2011
Accessible rooms: 14
Double bedrooms: 74
Floors: 8
Nonsmoking rooms: 139
Single-bedded accommodations: 88
Smoking rooms: 23
Suites: 142
Total rooms: 162

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 19
Pet Policy The hotel does not allow pets except for service animals. There is no charge for servicee animals. Our Concierge staff would be please to assist you with referrals for kennels and pet care.

Ratings & reviews

TripAdvisor traveler rating

4.5 987 reviews
  • 5.0 star tripadvisor rating
    Safe Clean stay during virus outbreak

    Excellent stay while at Cleveland Clinic for necessary heart surgery during the covid 19 outbreak. Hotel was extremely clean and disinfected daily. Staff was aware of the social distancing yet were still very attentive. Hotel was super clean and comfortable. We were there for 2 weeks and I only have excellent things to say! Room service, restaurant take out and the Front Desk were attentive to every single small request! Would stay there again in a heartbeat! Thank you for a wonderful stay during very trying times! Stay well everyone.

    Apr 07, 2020
  • 5.0 star tripadvisor rating
    Perfect!

    Our stay at the Intercontinental Suites hotel was perfect. The suites had two rooms with large windows that open for fresh air. Two TV's and a small kitchen with Microwave and mini fridge. The room was clean and the carpet looked new. Location is perfect for those going to the Cleveland Clinic it is about two blocks away or you can take the free shuttle. The staff was amazing very kind and helpful. Housekeeping was great also making sure we had what we needed each day. Room service was great and so was the food. This is a great hotel we will stay again if we are in the area.

    Mar 27, 2020
  • 4.0 star tripadvisor rating
    the Good, Bad & Ugly

    the Bellhops & Valets were excellent and professional. In room dinner of short ribs & flatbread was very yummy. the front desk staff was very helpful. the room was clean. it was fifty degrees out side and 80 degrees in the room. we opened the window the best we could but still too hot. called for assistance because thermostat wasn't working. Engineer came at 10:30 pm. took grille off the wall and said the breaker for the air conditioner was off. i saw the air filters were the worst buildup i have ever seen. he offered to bring clean new ones, but never returned. the air conditioner never did work. the small portable room air conditioner put out as much heat as cooling. VERY uncomfortable night.

    Mar 15, 2020
  • 5.0 star tripadvisor rating
    Visitor from Buffalo NY

    Had a great time at the hotel, the front office staff was very helpful and food was good in this hotel’s restaurants and it is a convenient location to the Cleveland Clinic. I do not have anything further to say.

    Mar 13, 2020
  • 5.0 star tripadvisor rating
    Very Happy Return Customers

    EVERY EMPLOYEE at this welcoming hotel treats guests respectfully and kindly. It is an absolute blessing to relax and regroup in spacious and spotless suites following Clinic visits. We look forward to our two upcoming reservations.

    Mar 12, 2020