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Hotel overview

Ideally situated on the world-renowned Cleveland Clinic campus, our stylish hotel — designed for longer stays — features plush suites with separate living areas and skyline views. Thoughtful amenities, like purified air systems and complimentary transfers to and from the clinic, enhance the wellness experience. Indulge in seasonally inspired dishes from our signature restaurant, C2, one of Clevelands top dining venues, or see the latest exhibition at The Cleveland Museum of Art.

Property information

Year Built: 1999
Accessible rooms: 14
Double bedrooms: 74
Floors: 8
Nonsmoking rooms: 139
Single-bedded accommodations: 88
Smoking rooms: 23
Suites: 142
Total rooms: 162

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 19
Pet Policy The hotel does not allow pets except for service animals. There is no charge for service animals. Our Concierge staff would be please to assist you with referrals for kennels and pet care.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 1377 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great for Cleveland Clinic patients and visitors.

    Very nice staff! They were very accomodating. Great little suite. 1 block from Cleveland Clinic with frequent shuttles to clinic if needed.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Greta stay at the Intercontinental/Cleveland

    The entire staff (front desk, housekeeping, dining room, room service and ride to the airport) was outstanding. This was my third consecutive stay at this hotel, and by far the best. And the pillows were the softest I've ever slept on.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Poor quality , degradation of services, no response from concierge!

    This is the degradation of this hotel. This is the absolute worst experience. No ac control, absolute worst bed ma and bedding. No safe. Fridge freezing and absolutely no response from the hotel administration. Do NOT stay here. The rooms are very degraded and bad now with degraded bathrooms, nonfunctional AC, no room service for bedding change that we requested . We have stayed here multiple times in past and this is the nightmare and the absolute worse. Asked for a safe and told not a single one was available by the concierge said no available, although the service person said they were. ridiculous. Bedroom ac does not have any individual control. No concierge had any appropriate reply or appropriate response to complaints. Waste of money. Stay ELSEWHERE!!

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Visit to Cleveland

    Had an allergen free room which we found to be very comfortable with our appointment at the Cleveland clinic will stay here for any future visits due to this as well as the accommodating staff

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Pleasant

    Room was spacious and clean. Staff was was very pleasant and helpful. The valet parking was a wonderful perk and they were very quick. I would recommend and stay again if in the area.

    Jul 07, 2025