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Hotel overview
Completely in harmony with its lush, jungle setting, Iberostar Quetzal provides a truly tropical escape. Enjoy the finest open-air dining under thatched roofs, surrounded by exotic plants, toucans, flamingoes and friendly monkeys. Explore nearby ruins, ponds and caves, suba dive among brightly colored fish, stroll along a spectacular beach and shop at the famed 5th Avenue in Playa del Carmen. Or just relax in expansive beach area or your own corner of our lagoon-like pool with the kind of warm service that lets your worries completely disappear. It's all here, in a setting that lets total relaxation come naturally.
Location
Playa del Carmen - On BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Spring Break Policy - IBEROSTAR HOTELS AND RESORTS is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
· The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
· In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
9210 reviews
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Apr 21, 2025Great, Friendly staff!
Love this resort! Great location, great rooms but especially great staff! Please double everyone's pay here because they all are so friendly and work so hard to make the guests experience the best. Thank you to the staff! Love this resort and would rate it a 10!
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Apr 19, 2025
You had us at hello!
We had such a beautiful trip from start to finish! The pristine property along with the magnificent white sand beach, surrounded by nature and friendly people made every moment very memorable! Our son enjoyed the Star Camp— and made friends from all over the world! Pretty cool! Almudena made everything super smooth so we could take advantage of our prestige membership. I drank my weight in pineapple mojitos- and we really loved the Italian restaurant! Highly recommended resort- one of our favorites so far!
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Apr 11, 2025Lovely but in need of updates
Staff are wonderful....everyone friendly and attentive. Beach beautiful....cleaned daily so no seaweed. Buffet excellent, beach restaurant just ok. Smoke house restaurant was a disappointment…not to our liking. Italian and Mediterranean very good…salmon at Mediterranean delicious as was steak at Italian (but cold when served) rooms need update. Very few outlets especially for cpap users, extension cord needed as no outlets near bedside tables. No drawers for clothing so left ours in suitcase. Walkways through jungle are a bit treacherous…don’t try with heels! Flat sandals for this resort. Wildlife lovely but coati visiting and sleeping ( and leaving a mess) 💩on our third floor balcony was a bit unwelcome. We are repeat guests as we do love this resort…and will return but planned upgrades for next year are definitely needed. (A coffee shop near beach would be awesome) updates to pool would be good also as it is very deep need a floaty to enjoy.
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Apr 08, 2025
Brilliant hotel - great location, staff and facilities
We have had pleasure of visiting iberostar resorts in Europe for many years and twice previously in Mexico. We found our third visit to Iberostar Quetzal/Tucan another magical holiday with our family. Lots of amazing staff at this hotel, all with smiles on their faces. From the entertainment team, Stefanie and Brandy were both great. But special mention to Victor, who really went above and beyond to make our holiday more special - thank you. No hotel is perfect, however for us, we always value cleanliness, good food and space to unwind. The quetzal hit all this criteria. I would honestly ignore the bad reviews - we’re super fussy but loved so much about this hotel. For those looking for 5* we would say the expected updates of rooms would capture this rating. Whilst the limitation around booking restaurants can be frustrating, if you book early, it’s not difficult to get reservations where needed. The quality and selection in the Italian, Mediterranean and particularly the two large buffets was excellent. The atmosphere in the buffet restaurants was always pleasant and far better than many all inclusives. We had perfect nights’ sleep - with comfortable beds and no noise at all. We have very active children 9/11yrs and this age group isn’t really catered, they want to be doing all the “ teenage “ group activities but were not allowed. The hotel should identify how to cater this group, previous years, archery, table tennis, football etc was available every few hours but they weren’t allowed to participate in these this year - Diego was strict on this and it wasn’t until our penultimate day that the oldest one was allowed - and only because we pointed out that other, younger children were doing these activities. Luckily other entertainers (previously mentioned) were amazing and made up for this. A highlight for us was seeing so much beautiful wildlife roaming free - particularly the agoutis, coatis, raccoons and spider monkeys. Another brilliant holiday - would thoroughly recommend.
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Apr 03, 2025So much to improve
Let me start with the fact that Im still note done with this vacation. Im writing this review while still here 1. Hotel needs upgrades showers are really bad 2. Pool chairs are always taken if you arrive after breakfast around 9 there is no place to sit. 3. Coffee maker in the rooms are terrible and the is no creamers. How can someone who need milk drink black coffee’s 4. Out fridge barely works, when you open the cabinet where is hidden its like sauna in there 5. Not much to choose from the food u less you like see food. 6. They have the stupid smoke free policy which you can’t even smoke on balcony otherwise you will receive a note stating that you will be fined $250 7. When everyone leaves the room power goes off in the room so your devices wont charge while you eating breakfast etc. While I was before in iberostar and I loved it. After this stay I wont be returning back to one. For this price I might have tried just something else. Iberostar you have so much to improve.