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Hotel overview
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
7910 reviews
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Dec 01, 2024What a letdown….
We stayed in the penthouse suite over the Thanksgiving holiday and everything that could go wrong did. I will include just SOME of the problems we encountered. The staff was nice but nothing was really "fixed". It was one problem after the next. The jets on the jacuzzi tub on the balcony did it work. Fixed on the 2nd attempt. One of the toilets didn't flush. Fixed on the 2nd attempt. This is now day 3 of our vacation with a broken toilet and hot tub. No nespresso pods so called to ask for them to be delivered to the room. Was told they don't have nespresso machines but could bring coffee pods. I assume I used the wrong verbiage. Filter Coffee pods were brought to the room for our NESPRESSO machine. Called back and decaf nespresso pods were dropped off. Attempted to use the machine. IT WAS BROKEN!!! A new coffee pot was brought up and we finally had coffee on the 2nd day. No place close for coffee, if not made in your room. Lunch not available until 1 except for the beach grill, which is stalked by coatis. The burger I finally got was taken off the table where my family was eating while I went to get water. The next day, my husband was scratched by a coati that jumped off a table at him as he is walking to a table with his food. Claw marks and dripping blood down his hand following the encounter... and no, we were NOT feeding them. (Others were right in front of the sign asking you not to feed them). Contacted the concierge at SP, who went down to look at him... not medic but concierge. We weren't sure if there was a protocol due to it being a wild animal. We were told that we could eat at any restaurant on the large campus (5 different properties in one) due to being RG club beneficiaries and staying in the PH suite. The only exception was the one for adults only but we could go without our kids. The first time we tried, we were rudely told we couldn't bc we weren't in that particular property, in spite of our wristbands. We spoke with the manager and was told the same thing. Contacted star prestige concierge and there was confusion bc they thought we were just not wanting to wait for a table. I explained that I didn't mind waiting but was told we weren't allowed to eat there at all. After 15 minutes or so, we were seated. The waitstaff went above and beyond following the initial encounter. The next night , we walked back to our room after dinner and our keys didn't work AGAIN. The neighbors next door to us came out and apologized bc they said they were likely the reason the keys didn't work. They said their room flooded and were being "upgraded" to compensate and were originally given OUR room. They said they opened the door and saw our stuff in there and turned around and left. They even told us what was right inside our door so no doubt it was true. Contacted SP concierge about it and they pretty much said it never happened. (I have the screenshots of this conversation). Someone finally brought us the new keys. So so so many things went wrong on a trip that should have been total relaxation. The spa was really great as was the SP pool and bar. The concierges in the SP lounge were very nice but there was no attempt to really improve our experience. They apologized for the events but those are just words. I filled out a mid-stay survey and when asked replied that someone should come talk to me about it. The survey asked where I could be located. I supplied the information and no one ever came. The next day someone finally stopped by to chat and "apologize". The night before checkout, a letter of apology was brought to our room with 2 chocolate covered strawberries and 2 truffles, which was nice ... but an apology after so many things went wrong really does not seem adequate. The trip should have been epic but ended up being an overpriced letdown. I can say that I would never go back to this resort and it makes me think twice about trying any of their other properties. I will be happy to amend my review with follow up info, if the company reaches out to discuss and make this right. They can review our chat history to see that everything included in this review actually happened.
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Nov 30, 2024This was our 3rd time here, and was not as positive experience as in the past. Will probably not be back.
Positives: The bed was comfortable, the shower worked good, the room was clean, the food was average, the pool was good, my massage was great, and the beach was average. Negatives: We had little gnat-like bugs crawling on the bathroom counter and saw a few red ants in the room (1 on the bed). Yikes! The air conditioner kicked in and out all night (I couldn’t get it adjusted so the fan stayed on constantly), so I didn’t sleep well all week. I ate a steak the 2nd night that didn’t agree with me, so struggled with bowel issues the rest of the week. We had trouble getting chairs on the beach (not enough of them), and when we did someone tried to take them. I would have liked more live music in the lobby and/or shows that start earlier in the evening. This is the 3rd time we came to this resort, and we were disappointed that this time they did not have the breakfast place open down by the pool where our building was (12). So, all-in-all, this time the negatives outweighed the positives and we will probably not be back. It has gone downhill since our 1st time there. But I would still like to give kudos to Humberto, the great lobby bartender, nice and efficient Rubi at the check-in desk, Gabriella, my wonderful masseuse, and Jay, who tirelessly and persistently works for the Club memberships (but backs down graciously when emphatically told “no”.)
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Nov 26, 2024Thanks Miguel, Concierge
Love superb service by Miguel, concierge at Iberostar Paraiso delMar! So informative on all activities at resort and area. Super friendly and courteous. Everyone at resort is super friendly and Miguel stands out. .. .....Thanks Miguel!!
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Nov 24, 2024
entertainment team
hector from the entertainment team is a very cheerful person for me he is the best his activities are very fun and he always helps anyone congratulations hector and hope to come back to see you again thanks for everything THANK YOU SO MUCH MY BROTHER
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Nov 24, 2024
Great time
Jose was great as our concierge! Great trip overall. Clean and good quality. Cool rare jungle birds and other animals abound. Nice beach and plants everywhere. We came here to celebrate a birthday and are so glad that we did. Most of the food is quite good too.