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Hotel overview
Iberostar's Premium Collection: Dazzling sandy beaches along with the Palancar and Santa Rosa Wall reefs beckoning offshore make Cozumel a diver's and nature lover's retreat. Relaxed and rejuvenating, Iberostar Cozumel embraces the area's lush tropical vegetation in a secluded village of quaint bungalows and open-air dining. Pathways and gardens connect guests to the many pleasures of this all-inclusive enclave, while gentle breezes and shaded garden patios welcome you back after a day of exploring the areas famed reefs.
Savor quiet moments alongside the enormous lake pool, where you can either enjoy the rays of a warm Mexican sun or relax beneath the shade of a tropical palm or palapa. The all-inclusive program includes non-motorized watersports, as well as all meals, drinks, and a wide variety of activities and entertainment. Children can be entertained at the Kids Club while parents enjoy some alone-time.
Dine on tempting selections at three specialty restaurants, an international buffet, and a poolside snack bar/grill. National and international drinks are available at four bars, including a swim-up bar. At the theatre, enjoy a wide array of entertaining live shows and performances every night.
Location
BeachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
STUDENT/YOUTH GROUPS POLICY - In order to maintain a family oriented environment, Iberostar Hotels and Resorts will be implementing a policy directed at student/youth groups. Students/youth are considered by the hotel as any person between 16 and
23 years of age. In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, Groups shall adhere to the following conditions:
- All student/youth groups must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to make a refundable cash deposit of USD $200.00 per room for any charges or damages that might be incurred during the stay.
- In the event that any member(s) from the group engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group
without reimbursement or refund of the remaining nights.
SPRING BREAK POLICY - The resort is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:
- The minimum age requirement for check-in is 18 years of age. One parent or chaperone age at least 25 years of age will be required per room for check-in.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or
refund of the remaining nights.
Effective:11/01/2019
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth
between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8504 reviews
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Apr 18, 2025Day Pass - Hit or Miss
This is about a day pass only. The highlights: Pool Engaging kid’s club Drinks Beach The negatives: The water was off. You couldn’t flush the toilets in public restrooms, wash your hands, take a shower as promised. It was gross, especially for what we paid for a day pass. The food wasn’t great. My family was happy to be getting back on our cruise since the food was better on the ship. The icing on the cake was that there was no apology for the water being out. I emailed the resort with the email provided on my day passes and got no response. Thank goodness we were only there for a day.
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Apr 18, 2025Employees that treat you like family.
If anyone wants to vacation with people that make you feel like family then the Cozumel Iberostar is the place to be. I came with a group at least once a year. At first it was because within our group there were three husbands that were divers. Dressel Divers is a top notch company. Since losing my husband I still return because of the employees that make you feel like family with recognition and warm hugs. Be on the lookout for Cindy, Wilbert, and Fabian in the restaurants if you want to be treated like you are the most important guest in the place. The Iberostar is a lovely place to vacation but these three are definitely the reason i will continue to visit each year.
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Apr 18, 2025
Top Notch Experience! Amazing Resort and Staff!!
Incredible experience! This was my first time staying with Iberostar and 8 days at Iberostar Waves Cozumel was top notch because of the resort and the wonderful staff!! I specifically came for diving (my Dressel Dive review is 10/10), but had no idea the resort would offer so much more which is very different than any other dive resorts I’ve been to before!! I didn’t know what I’d been missing out on until now. They had different activities and competitions to join everyday, entertainment at night, the friendliest staff who truly enhance our experience and really brought more guests together through these events! Azael and Gerry were the greatest entertainment hosts and we had so much fun and many laughs together! The resort is stunning, feeling like you’re hidden in a jungle until you approach the breathtaking pool and ocean view. The pool is huge with a double sided swim up bar (all inclusive). It was fun to see our incredible dive master Andres at the pool giving beginner lessons to people wanting to learn to dive and seeing how much fun those guests were having, experiencing diving for the first time! The ocean view is just stunning and a little more removed from the action for more R&R! All the food was incredible and they can accommodate any dietary needs. Maria made fresh tortillas everyday for the best lunch tacos and was so kind and happy! The chefs were always so friendly and checking in on guests if they needed or wanted anything else during breakfast, lunch, and dinner. The best all inclusive I have ever experienced but the people there and at the dive shop are the difference maker! Overall, I’m not sure I could see myself staying anywhere else in Cozumel in the future!
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Apr 16, 2025
Wonderful experience at Iberostaor
Loved every minute of our stay at iberostar. The staff was accommodating, kind and always lovely to be around. Enjoyed the food and drinks. Very clean with beautiful landscaping. Overall I felt this resort exceeded expectations for the cost. I will be back.
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Apr 16, 2025Another relaxing visit
We had a really relaxing 10 nights. This was my 6th time here and my husband’s 5th. We also had 4 friends fly down separately to join us this trip. The room was great, very comfortable and firm bed and good water pressure in the shower. It really doesn’t matter where our room is. Wandering around the jungle is so fun, as is sitting on our patio watching all the animals go by. A few things were different this time. Reservations are no longer required for the dinner restaurants, so that was great. That unfortunately means the concierge is free to try a timeshare pitch when we checked in. No. Just no. All the food was good again, great variety. The theme nights in the buffet were fun. The Asian and Mexican restaurants have zero chocolate desserts, so we end up at the buffet every night for dessert. Gala night and Mexican night were the best. Breakfast is always good and has everything. Coffee service is hit or miss. The machines work 50% of the time. The staff here is the best. We love Ana/Argely at breakfast, Joshua at the lunch buffet, and Guadalupe and Ana the pool waitresses are outstanding and friendly. Isidro at the beach bar is exceptional and friendly. Our room cleaner was fantastic and we always had plenty of Coke Zero in our mini bar. Aqua Fit and Aqua fun with Manolo were always good, and probably the only activity we did this time. The current entertainment staff wasn’t as good as years past… The rock show was always awesome and so fun before but it was silly and embarrassing this year, and not because the band isn’t excellent. My only real complaint is that there needs to be more beach palapas. The beach is spectacular but we need more shade, and every palapa was reserved by 7 am every single day. The beach has room for 50 more, make it happen.