Wish you were here?
Hotel overview
Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya Suites is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities. Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.
Location
Riviera Maya - BeachProperty information
{{title}}
Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:
- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.
SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March to April. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of
the remaining nights.
***Important Information for Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Ratings & reviews
TripAdvisor traveler rating
8663 reviews
-
Jul 16, 2025Great family trip!
The facilities were well maintained. The large pool at Maya had a lot of activities. The staff was very responsive, especially the concierge, Raul. The food was good and had a lot of variety. There are choices for ordering off the menu or buffets. Our favorite was Marina in the Maya lobby. The best buffet was the Del Mar buffet for breakfast as you can watch the birds and fish while eating in the open air seating. The beach was great on our last day but the seasonal sorghum grass kept us from the beach the other days. However, between the wave pool, slides and lazy river we never lacked things to do. We took a taxi to “5th Avenue” and had a great evening of shopping. I also recommend booking snorkeling trip through Amstar and Cancun Adventures. Alex at the Maya lobby Amstar desk made a great recommendation and was true to his word..it was a great Catamaran trip. Special thanks to Morgan at Magnolia Travel Group for making all the arrangements so all we had to do was show up and let the Maya staff take care of the rest!
-
Jul 15, 2025
Great week at maya
I returned home from Riviera Maya on July 12,2025. I promised Irving from El Rancho restaurant and Leopold from the tram services that I would write a review. Irving was absolutely wonderful giving my family a true Riviera experience. He helped us with speaking Spanish and also his many other languages. Leopold transported my daughter and I throughout the week to various locations on the resort. He had us laughing with every trip. Both Irving and Leopold have left a mark on our hearts. All staff from start to finish were amazing and made our stay wonderful and welcoming. Everyone engaged in conversations, encouraged us to explore new foods, drinks and to learn the Mayan culture. This is why we always return to Iberostar every year. Thanks to all staff.
-
Jul 11, 2025Nice resort with plenty of space and lots of wildlife!
This is a very nice resort. The rooms were spacious (we stayed in Maya suites) with excellent AC and ceiling fans above bed ( a must when we travel to Mexico). The staff were very friendly, entertainment was also great (they do a great job with that). Even though my kids are teenagers I saw that there were many activities for the younger ones as well. They are also plastic free so there are no plastic bottles at all. They use filtered water, which is hard to get used to flavor wise. I think that would be my only complaint is the taste of the water there. But everything else was really great. People still reserve the pool loungers with towels but they have so many there that we were always able to find some. We are not early risers and a great pet peeve of mine is having to wake up early on vacation to reserve chaises (whether by pool or beach). Here we did not have any issues with that at all. Food was good in buffet, not the best but still plenty of options. I also liked that they had Mexican options at every meal. We like their authentic food and it did not disappoint. Restaurants I can’t comment too much on since we only went to one. Service was for the most part good, at certain times was slow. I think our favorite part about the resort was all the wildlife we saw. Due to the many mangroves throughout the resort we got to see coatis, agoutis, anteater, iguanas, and one day we even saw a spider monkey with a baby!
-
Jul 10, 2025
Definitely would come back
Loved the place. Very nice and clean and the kids loved it. Food was really good too. Greek place and la marina was our favorite for dinner. Didn’t get to try the Japanese place. And we had the best golf cart chauffeur Javier! He helped us get a reservation at the steakhouse when it was already full! Great guy was always checking on us!
-
Jul 04, 2025
We return because of the wonderful staff
5th stay over about 12 years. The staff is fantastic… attentive but appropriate. Frankly on of the reasons we repeat is the quality of the staff. One of our party was not feeling well, and several staff went out of their way to check up on him during the day and the next day. That doesn’t happen at other places in our experience. We highly recommend this resort, and we will come back again!