Hotel overview

Situated along the beautiful beach of Playa Paraiso, the AAA Four Diamond Iberostar Selection Paraiso Maya - All Inclusive is the breathtaking expression of splendor, blending soaring Mayan architecture with equally spectacular amenities.  Unwind in the lobby bar beneath an exact replica of the famed Chichen Itza pyramid. Swim in the Riviera Maya's only wave pool, splash in the water playground. Relax under towering Mayan statues. Enjoy quiet time in one of the elegantly appointed suites. It's a Caribbean resort for families and couples desiring an upscale vacation experience. With a 32,000 square foot spa, splash park, wave pool, restaurants and authentic details in every space, this is relaxation on an impressive scale.

Location

Riviera Maya - Beach
Cancun International Airport (CUN) : 23 miles

Property information

Year Built: 2004
Accessible rooms: 5
Floors: 3
Suites: 434

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Please note when booking a Family room, the minimum occupancy for this room category is 4 adults.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


SPRING BREAK POLICY - Bookings traveling in the months of March and April will be subject to the following conditions:

- The minimum age requirement for check-in is 18. One parent or chaperone at least 25 years of age will be required per room for check-in.
- In the event that any guests engage in inappropriate behavior or cause physical damages to the facilities, the Hotel Management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.


SPRING BREAK GROUPS POLICY - Students/youth are considered between 16 and 23 years of age. In addition to the Spring Break Policy for all bookings traveling March-April, Groups shall adhere to the following conditions:

- Any student/youth group must be pre-approved and will be reviewed on a case-by-case basis.
- Upon check-in, each group will be required to leave a refundable cash deposit per room for any charges or damages that might be incurred during the stay.

Effective - 11/01/2019

SPRING BREAK POLICY - 
The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.

SPRING BREAK POLICY - The resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.

- One parent or chaperone at least 25 years of age will be required per room for check-in.  Adults accompanying are responsible for the students’ behavior.
-  In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.


***Important Information For Our Guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.5 6887 reviews
  • 5.0 star tripadvisor rating
    Wow

    This was our 2nd visit to this resort. The rooms are spacious + clean. Excellent maid staff every day. Even though some of the usual restaurants weren’t open, there were still 7 others to choose from. The food was excellent, including the buffet. Better than last year! Special thanks to Carlos, Elizabeth + Adrianna (the entertainment gang around the pools) and Stephany + Joao at the concierge desk. The beauty + cleanliness of this resort, as well as the terrific staff, make it our 1st choice to visit in Mexico!

    Dec 01, 2020
  • 5.0 star tripadvisor rating
    Best all-inclusive resort.

    Call JetBlue for free shuttle service from the airport to the resort. They do not list this online. Best price is thru JetBlue vacations.com. Don't lose your immigration card given to you on your plane, you will need this when you depart for home. Hotel is gated with security. All resorts are like this and are actually safer then the resorts in the US. Checking in will take an hour+ because you will have to chose your restaurant and time slot each night of your stay. Don't sign up for the membership presentation which is basically a time share presentation which actually lasts 3 hrs. and not 90 minutes. Beach is clean but before breakfast place your towels on a "covered chickee" because most chickees are not covered and have no shade. There are racoon like animals on the beach that will steal your food and alcoholic beverage if left unattended. They don't bother you though. The beach towel hut is only at the pool so get your towels before going to the beach. All the free drinks you want all the time. Pass on the shopping excursion, it is a waste of 4 hrs. Stay away from 5th Avenue, looks nice online but not in person. Drivers with golf carts will take you anywhere on the resort. Must see the live band rock show on Friday night. Most guests didn't know there was nightly entertainment as it is not advertised. For the best coffee use the coffee shop near the lobby. Buy your souvenirs at the duty free shops in the airport. any questions email me at Huggy2122@gmail.com.

    Dec 01, 2020
  • 4.0 star tripadvisor rating
    Very clean,good location,good rooms,friendly staff

    We been in Mexico many times,Iberostar is the best chain and next time we will definitely choose it again. Good service ,very clean,good management,any issue they are trying to resolve right away . We were served by very intelligent and very professional concierge Estephany,she helped us with any request in a minute. Special thank you for a good service in restaurant to German,who helped me to deliver food to my room for my daughter while she was on line (school) ,very good waiter Irving,who served us also and did everything we ask. Felix also provide a very good service,very happy boys from star friends who provides towels Limon and Liam,we missed their smiles))). Isaac from star prestige also very professional,knowledgeable and a good person who served us on a beach area. And of course General manager Ana and Maricruz who helped me to resolve some small issue and make my family happy,Thank you very mush,Look forward to see you again and will recommend you to all my friends . Yelena and Family room 6363

    Nov 30, 2020
  • 5.0 star tripadvisor rating
    Great Vacation Spot!

    We recently stayed at this resort this was our second time coming and we would definitely stay again. The beach was beautiful and it was nice weather. The children's pool was under construction though and they also didn't have may options for food that we liked. That was my only complaint. I have to mention our waitress at the Theater during the week. Her name was Vianey! She did an excellent job serving us drinks and was so kind to our young son.

    Nov 29, 2020
  • 5.0 star tripadvisor rating
    I love Iberostar!

    Our third time here! We love it! The workers work so hard to make our vacation wonderful! The Star Friends (Javi, Alex, Adriana, Carlos and all of them!) make it fun during day and at night. They are so friendly and make us feel so welcome and appreciated! I love that I can eat on the beach also! I love the margaritas in the snake bar!

    Nov 29, 2020