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Hotel overview
Location
Cancun, Quintana Roo, MexicoProperty information
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Hotel details
Hotel advisories
General policies & fine print
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Ratings & reviews
TripAdvisor traveler rating
2072 reviews
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Jun 14, 2025Jury is still out if we would stay here again
We have stayed at Iberostar in the past loved the food and the resort but being as my husband and I don’t have kids we starting staying at all adults resorts. When the Coral selection opened up we booked our next vacation there. Room is amazing and housekeeping is top notch!! Check in was easy but.. there is only one working elevator. The broken elevator stayed broken the whole time we were there and according to the other guests it hadn’t worked for over a week before our arrival. One restaurant and snack bar on the adults side and the “specialty restaurants” are on the family side. It is first come first serve so there is a little bit of a wait. Our second night we waited about an hour to eat at the Italian restaurant. It wasn’t a problem at all. Italian restaurant is the best. Second night we went to get on the waiting list for the steakhouse and was told by Paola, It was family night and she wouldn’t seat groups that were smaller than 6 to 8 people. I walked off upset and then came back and said I didn’t care I wanted to get on the list. I gave her my phone number and she said in a very snippy manner “oh, you are an American.” I understand the unrest and chaos going on with immigration here in the United States but I feel that an employee at a resort in Cancun should keep their opinions to themselves when dealing with the public. I am really trying not to let this one night bother me to the point of not staying at Iberostar again but for now the jury is out.
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Jun 12, 2025Amazing hotel
This is probably one of the best hotels we've stayed at! This is a slightly delayed review, but we loved our experience on this hotel, so I wanted to make sure we leave our feedback. We stayed at this hotel in Sept 2023. My husband and I choose this hotel to celebrate our honeymoon, and we mainly stayed around the adults-only area. It was a very relaxing and peaceful environment, and we always appreciated the number of sunbeds that were available. All the staff members were so warm and welcoming. Every single member we spoke to was incredibly lovely and always went above and beyond to be helpful. The quality of the food and drinks was also great. The italian restaurant on site was amazing, and it was definitely worth a try. A special thank you to your entertainment team! They did a fantastic job organizing engaging challenges and games throughout the day. Our only minor suggestion would be for a bit more entertainment options in the evening, but even without it, we had an absolutely amazing experience.
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Jun 11, 2025
Beautiful location with the best staff in Mexico
We really loved this resort! The staff is amazing here and everyone was so helpful and welcoming every minute of our stay. Nadia was our Concierge and she took really great care of us during our entire stay. The infinity pool is really fabulous. You can really enjoy watching the beautiful turquoise ocean from the pool for hours, it’s so relaxing. They also have pool games and a DJ at different times. The entertainment staff did a great job of turning up the energy and getting people involved with activities too. The food options here were really good! Great cuts of meat and seafood cooked to order at the buffet. The snack bar at lunch cooks up burgers and Mexican food options. They even had specialty lunches poolside with a different menu every day (from tacos to paella). If you’ve seen any of the YT videos of this resort the room views really speak for themselves. And the cleaning staff does a wonderful job making sure you have everything you need to fully enjoy your beautiful accommodations. This resort is 5/5, we loved it and would highly recommend it!
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Jun 08, 2025
Good quality, boutique resort
If you are into a good boutique hotel, this is for you. Brand new well accommodated with good food and drinks and a heated adult only pole on private beach section. All rooms are oceanfront with amazing views. There was never an issue getting lounge chair and the service was great. The food was above average but limited because everything is contained in one building like a hotel. you have access to the adjoining family property that is massive, but I found very little to do over there. My biggest disappointment was that the spa is very small outdated and located on the family side. The coral level should have had its own spa as it is set up as a separate property. Because of the cost, I was a bit underwhelmed because I prefer more things to do but again, if you love, boutique hotels, this would be a very good choice.
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Jun 04, 2025
Will definitely come back!
Stayed here for five days. Used some IHG points. Great hotel loved it. stayed mostly on the adult side with the pool and the great buffet. will definitely come back again. The property is very clean and well maintained. The rooms are all gorgeous and oceanfront.