TripAdvisor traveler ratingbased on 5354 reviews
Montego Bay All Inclusive All-Ages Resort
Arrive and relax on the pristine white sand beach of the Caribbean Sea. Situated between the sapphire waters of Montego Bay and the Blue Mountains, Hyatt Ziva Rose Hall is a Montego Bay all-inclusive family resort offering the vacation experience of a lifetime. From attentive beach and pool concierges to our Zen Spa and 24-hour room service, everything we do delivers The Evolution of All-Inclusive™. Bring your imagination and enjoy exceptional moments.
Located 15 minutes from Sangster’s International Airport and 5 minutes from three championship golf courses, you’ll find it easy to experience Montego’s Bays beautiful scenery and attractions. Take off on a zip lining adventure, tee off on the oceanfront White Witch Golf Course or simply relax in our sparkling pools with views of the Caribbean Sea. Indulge your senses at 7 unique restaurants, from Asian cuisine at FuZion to authentic Jamaican fare at Barefoot JerkZ. Our Montego Bay family resort features complimentary airport shuttle from Sangster's, a KIdZ Club and fun activities, from yoga classes to interactive entertainment.
LocationMontego Bay - Beach
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General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information: Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating5354 reviews
Wonderful Wedding / Holiday
Where do I start? Visited Montego Bay for a wedding, after several cancelations of flights in 4 months and one just 6, days before, this hotel was a welcome break to what's been a stressful time. The Hilton, the guys here have got customer service a guest insight pat down to a tee. The whole team especially Ian Hewin, whom I was in contact with well before we arrived was great and could not do enough to help facilitate a great stay. From you walk up to reception the welcome is courteous and friendly, your treated like a star. Book in was a formality everything seemed to be well thought off ahead and check-in took a about 5 minutes. There were 3 rooms being checked in. After check-in and the bands for the all inclusive we were taken up to our rooms by the Bell Man and shown to our individual rooms. I can honestly say that I had the best room as it was facing the resort, while overlooking the sea and mountain. My sister and our childhood friend had sea views (I find that just to tranquil). The rooms are spacious (I had my teenage twins with me and my sister had a whole command station to be utilised, more about that later). The fridge was fully stocked, the bathroom clean bed clean and comfortable. What more could one want? Wear masks everywhere except your room, when your eating or in the pool. This protects staff as well as you and just shows some decorum. If you run out of masks or forget as one does once you leave your room, you could always get one from reception. The staff were amazing and appreciated us being there at such a critical moment. The food amazing, everything fresh, and I stuck to purely jamaican dishes as they were authentic and who knows when next I would get the real deal. As a multicultural person living in Sweden I could not go all that way and have the usual breakfast or chips. It was dumplings, plantains, curry goat and the like. I inquired on my 4th day about banafriters, as I loved them from my childhood and was told that they had taken them of the menu a week or so before our visit, but the waitress said she would ask the chef when or if it would be back while we were there. To my surprise she came back and said they had no plans ofit being on the menu just yet but how manty portions do I want and that they could make them for me the next day. The chef came out personally the next day to hand them to me, heavenly. The pool was great I had it to myself at times which is great as I like to swim under water, the private beach was fantastic swam quite a few times and even had a 6am dip once. The Hilton has a fine dining restaurant, buffet service, sea food restaurant, Jerk station, beach station or restaurant and all the snack and drinks you could possibly want. Its just amazing. Entertainment was great, some real revival, old tunes, and everything in between. Table tennis, Pool hall and so much more. For drinks try the Bam bam, and if you get the recipe please let us know. That all happened in my first 3 nights, we were there for my sisters wedding, (as I said she had a command centre set up in her room). on the 4th day the party started with guest arriving and me remembering that I have a Amex card that gives me Gold level at the Hilton. Quick band change and and entitled to 5 other rooms at the same level, trust me it was just a band change as the level of service was already Platinum before the recognition and i had already had my room upgraded. It was still nice to have that recognition though! 4th day in and from 6 of us there is now 40 for my sisters wedding in a couple of days at the hotel. The staff did not even break a sweat and was able to cater for all our parties needs, which ranged from a wheelchair to executing a wedding in the most beautiful spot on the island. I can't recommend this hotel enough, the staff were great and after 10 days it was very depressing to leave. I will be back most definitely as I am not a resort person but the Hilton had everything I could think of and was so large I could find my own private paradise.
Had a lovely time!
First of all, I would like to say that my husband and I had a fantastic time at this property. There were pros and cons to our stay but I must say that overall it was a great time! First the PROS: We were VERY impressed with how this property is handling COVID. From the moment we arrived we were directed to sanitize our feet before entering the building. I appreciated that very much. Check in was easy and the front desk staff was very warm and welcoming. I am a retired Hilton employee and so I might be a bit fussy and they passed the test with flying colors. The staff was absolutely amazing, professional and above all extremely nice. We did not come across one grumpy employee. We were overwhelmed with the kindness of the staff. I would like to call out a few names: Anna Kay in the restaurant is a beautiful soul. She obviously loves her job and took the time to get to know us. Honestly, whatever you are paying her is not enough! We enjoyed her company so much that we offered for her to come stay with us should she ever visit the states. I would also like to mention the two ladies who gave us massages. Georgette and unfortunately I cannot remember the other woman's name but they were amazing. The lifeguard Romaine was wonderful and took out on the hobie cat and you could tell he loves his job. Julius (lifeguard) was also a gem. Herman and Tavia took amazing care of us at the cabana. in addition, and I am sorry I didn't get his name but the gentleman who spend his entire day raking the beach was so lovely and accommodating. I hope the Hilton recognizes these people as they were great. As far as the food goes, this resort did their very best to offer fresh and tasty food. I think we gained 5 pounds each! The grounds are impeccable. The pool areas were always kept clean and there was always an attendant walking around checking on us. We felt the love. The CONS: Not much to say except this: Fix the elevators!!! Each day at least one was broken and when it worked it was scary. The only other negative are the blankets. It is Jamaica! The beds do not need down comforters in duvet covers! First of all, that is an out of date way to make beds and it is WAY too hot for Jamaica weather. The property would save on air conditioning costs if it didn't offer down comforters. Constantly wrestling with sleeping conditions. All in all, we had a lovely time.
Vacation for 50th birthday!
We spent this past week at the Hilton Rose Hall Resort and it was WONDERFUL! The staff was friendly and professional. The COVID policies were reasonable; we felt safer there than at home in U.S.A. There were not many guests, so we enjoyed the relaxing atmosphere. Even with reduced occupancy, the dining and entertainment options did not disappoint. We enjoyed a private cabana a couple days with amazing service by Shante and Herman. We also indulged in a candlelit dinner overlooking the ocean and could not have asked for better service by Alton. A spa day was also enjoyed; Sophia gave me the best massage I have ever had! Paulette always kept our room ready for us and was so welcoming. Malique attended to keeping areas clean and was always so friendly. We loved the staff and our time there. We will be back!
Great Customer Service Safe Environment
My experience was amazing I chose the Hilton Rose Hall Resort and Spa to celebrate honeymoon. Highlights were candle light dinner on the beach front coordinated by Chadene and our server for the night was Rajay he was excellent. I must give a shout out of a appreciation to Miss Princes Webb, Aneita at the front desk Pedro and Tavoy
I can say the vacation time was well needed. The weather was perfect for us coming in. We did the Dunn’s River Falls which was a very refreshing tour. We did the Luminous Lagoon night tour and we also went to Negril. The resort food was good but we enjoyed the food off the resort better. Upon leaving there were more people coming in to the resort but overall, we had the place to ourselves. It was Excellent place to stay at. The staff is super friendly, and we actually made some friends there! I cannot wait to go back and visit. There's not a single think I can complain about. It was perfect!!! I can also highly recommend the best drivers we had was with Top choice Jamaica Tours they will take you where you need to go safely and we also used them for our airport transfers which made things very easy. One more thing we had planned on going to Mexico but glad we made the change for Jamaica.