TripAdvisor traveler ratingbased on 11143 reviews
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General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information -
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating11143 reviews
Could have been a great stay but was ruined by several event!
My wife and I travel often, especially to Mexico and we wanted to try someplace new. We were having a long weekend in Puerta Vallarta for my family (My wife, 3-year-old daughter and myself). We requested a ground floor room so that my wife and I could be outside, ideally by the pool, while our daughter napped in the afternoon. They gave us a ground floor room right by the pool and initially we were very pleased, however, they did not tell us was that there were going to be weddings at the pool right outside the room multiple nights and the pool would be closed down to us during the day as they set up and loud music would be going until 10:00pm, well after our daughter goes to bed. We had issues with the housekeeping staff and had to talk to the manager MULTIPLE times to get them resolved. After our initial problem with housekeeping was resolved, I cut my foot on a piece of glass that was on the carpet next to the bed (we did not break any glass in the room.) After speaking to the Front Desk Supervisor, Miguel Nandi, about our many issues, he offered us Hyatt Reward points to make up for our troubles, I was okay with this. However, the e-mail that he said we would receive a few days after our trip never made it to us. I sent him an e-mail to inquire about the points and have not yet heard back and our trip was several weeks ago. Overall, I was very disappointed in our stay at the Hyatt Ziva Puerta Vallarta, it was not very relaxing when we had to deal with so many issues. We even gave them many opportunities to resolve the issues that came up during our stay and they consistently fell short. I will say that the bar tending/wait staff were all very nice and accommodating. There are many great places to stay in Puerta Vallarta, and we will not be back to this one.
Just a wonderful holiday in a wonderful location - I cant recommend this hotel highly enough it gives you everything that you require - qulatiy private beach, rooms first class and food excellent. We had to be located from room 1711 with a beautiful sea view to another room because of an internal problem which we werent aware of but we were upgraded to the club tower - not complaint at all, but we would have liked a room on a higher level from room 1257; but as it was only for the remaining couple of nights we were more than happy with the upgrade.
We loved HZ!
We met our CA kids and grandkids recently at HZ. It was our 2nd trip to PV but first time at HZ, we loved everything about this resort. The service and employees were amazing. The food was very good-our favorites were pizza from the Italian restaurant. Blaze was awesome! We thought the buffet was good and our 6 year old grandson thought breakfast there was “ epic”! The entertainment group were extra fun adding a lot of life to the main pool area. We did the jungle hike with Alex on morning and that was a lot of fun. We spent one after noon at the spa for a couple massage-what a relaxing experience. The last day we rented a cabana and that was the best! We loved our room, the view and the beach. We’ve been to a lot of all inclusive resorts but I think HZ is the best!
Hyatt Ziva Puerto Vallarta went over and above during our stay! 5 Stars all the way!
Who knew the day after we arrived a global pandemic would strike?! The incredible staff at this stunning resort made sure nothing was out of place during our entire stay. The resort is beautiful everything you could ask for with a stunning private beach to top it all off. Nariya the wedding planner and her great team of photographer, DJ, Bartender and servers, Set up and tear down crew and even babysitter get a huge pat on the back for a flawless perfect wedding anyone could dream of! Marco and Celene our cleaners who made sure our room, lobby & beach towels were always impeccably maintained. Myra the gracious sports bar server who remembered our drinks every day at sunset, what a smile and great service! The entire front desk and greeting team ,great job, happy to assist with anything and made sure you were always looked after. The entire team at the Vivaz buffet,a spectacular array of local flavours, nice mix of your classics, great food! The lady who makes the breakfast buffet omelets has the nicest smile and makes one awesome omelet! Vivaz hostess and servers, Rosendo, Jorge, Ruben, Gustavo and Marco who served delicious coffee and fresh squeezed OJ everyday, we will miss your morning OLA! The baristas in the cafe who made our daily cappucinos were a special morning touch, they were great! Your entertainment team kept the party going they were engaging and did a fantastic job. We will return and hope for only the best for all those who took care of our family. Thank you!
Slice of paradise
Hyatt Ziva doesn't disappoint! From the diverse food selection, beautiful views and refreshingly appeasing staff, we can never wait to go back! Azael in the coffee shop is a breathe of fresh air! Always striking up a conversation and making us feel so welcome! Arturo waited on us at the bar almost our entire stay and made a point to learn our names and always offer us a kind hand and a drink. I have never gotten the kind of hospitality Ziva offers anywhere else around the world. It will always keep me coming back year after year!