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Hotel overview
Hyatt Zilara Rose Hall is a romantic, adults-only retreat in Montego Bay, featuring pristine beaches and sparkling swimming pools. Let us handle the details while you focus on relaxing in the Caribbean sun.
Property information
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
8102 reviews
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Jul 12, 2025Celebrated my 25th anniversary
My husband and I along with three other couples stayed in the swim out rooms n the Hyatt Zilara the adult only side. Resort definitely could use some upgrades and the food was not that great. We made the best of it. They will switch alcohol on you when they run out, so be mindful of that. Make your dinner reservations early because the late reservations they will tell you they ran out of food and drinks. They have no late night food options on the adult side except room service and the options are not good. The resort has potential but the need a major overhaul.
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Jul 11, 2025Average Hotel
Hyatt Zilara Rose Hall offers the convenience of being close to the airport and boasts a lively nightlife scene, a well-equipped gym, and engaging poolside activities. The rooms feature pleasant balconies, and standout service was provided by Sharlene at the Jerk Hut and Loraine at the spa. However, the resort falls short in several key areas. There is little enforcement of adult-only policies at Zilara, and the frequent smell of marijuana takes away from the atmosphere. The food is average at the restaurants which left us consistently saying to ourselves that we wished we just went to the buffet which is saying a lot. The rooms are also dated. Housekeeping was inconsistent—on two occasions, the room wasn’t cleaned, and even when it was, the service seemed minimal, leading to repeated calls to the front desk for towels. Additionally, the restaurant reservation system was frustrating, as we were turned away at the Italian restaurant despite the dining area being mostly empty. The air conditioning system is also problematic, with an auto setting that cannot be adjusted, often resulting in discomfort. Overall, I would not return to this location or recommend it to others.
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Jul 10, 2025
Sucks dealing with Zilara so called Concierge desk
The worst Concierge Desk at Hyatt Zilara Adult side ever. Let’s start w the Discover card snafu on Hotels part. I ordered Door Decor w ballon’s for my daughter’s bachelorette party. Took 4 days to get it done over the phone and emails Tanese Lawrence promised to take a picture of the completed project when completed. Never happened. They botched the decor order and when I tried to correct it , they went ahead anyway. I complained to manager Kerian Davis told her white only ballon’s and could they make a correction. She insisted they refund my money but I didn’t request a refund just a correction. Nope she refunded my money and had the door decor removed frm my daughter’s room. So unprofessional rude and Petty. Kerian Davis does not have the common sense for a management position imo. Staff is short handed and I’m sure could have been more productive doing anything more important. Rated F for failure
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Jul 07, 2025Wonderful Stay
From the moment we arrived at the resort, we knew we were in for something special. The warm Jamaican welcome, complete with refreshing drinks and friendly smiles, instantly set the tone for what turned out to be one of the best vacations we've ever had. The bed was incredibly comfortable, the mini bar was always stocked, and housekeeping was prompt and courteous. We especially loved the balcony where we spent every morning sipping coffee and soaking in the sunshine.
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Jul 07, 2025
The best hotel experience in Jamaica!
The best kept secret in Montego Bay. This hotel has it all. You will mot be disappointed. I brought over 100 people to this resort for my wedding last December. My family, friends and coworkers are still raving over their wonderful experience at this resort!