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Hotel overview
Location
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1341 reviews
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Jul 10, 2025Extraordinary experience for my 51st bday.
The staff was the greatest ever. Ever single person took pleasure in their job stepping off the van receiving the refreshing towel and cucumber lemonade was right on time.
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Jul 09, 2025Perfect getaway in paradise!
Avoid the vacation club at all costs. The people are pushy and stated that the appointment would be 1.5 hours, which was close to 4 hours. When we stated that we couldn’t afford the plan that was provided the guide stated you can afford it, you just don’t want to. Once we gave a final no the pleasantries were out of the window. The lady Rhoena that was leading the tour walked ahead of us and didn’t speak a word. I am very disappointed that Hyatt would allow guests to be hassled in this way. Also, I was provided a free 3 day, 2 night stay but when I tried to redeem it, I was told that it was the wrong contract number.
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Jul 08, 2025
Absolutely STUNNING!
This resort exceeded my expectations! Everything from the gorgeous rooms, to the high quality drinks at the pool, to delicious food in their specialty restaurants, to awesome activities throughout each day - we will definitely be coming here again! We opted to rent a cabana for all 5 days which we felt was well worth it! Guaranteed shade, stocked ice buckets with drinks, lunch from Lola's brought right to your cabana and the best servers around made it worth it! Shout out to Daniel, Abraham and Julio for taking care of us! Michael and Omar made sure we were comfortable each day as well. Some highlights for me were daily Yoga classes taught by the amazing Angie (she really switched up the flow each time and we loved that each class was different), water aerobics, and the guided beach walk to the cenote (do NOT miss this!). The specialty restaurants are really lovely with the Capri Grille being my favorite, although Lola's and Tempest Hibachi come in at a close second. The staff here really go out of their way to make your stay wonderful!
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Jul 07, 2025Pool & Food
There is only one pool except for the few swim up suites on the jungle side of resort. Pool was way too small & overcrowded & this was the slow season. The restaurants options are VERY limited & the food was worst I've experienced at an all inclusive resort.
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Jul 07, 2025
Hyatt Zilara Riviera Maya is the absolute best resort!
Fermin, Yuni and Sandy were so amazing all week. All the events were fun and energetic. They went above and beyond. All of the staff and amenities were the best. My husband and I had so much fun and recommend this resort to anyone planning their trip to Mexico!