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Hotel overview
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Hotel details
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
1242 reviews
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Apr 23, 2025Nice quiet place for less money
This resort is great… for the price. It used to be a secrets resort but was renovated and turned into a Hyatt when the company took over the secrets chain. The resort rooms are nicely updated and a/c works well in the 2 rooms we stayed in. The first room was a “tropical view” and had a terrible view of the trash bins from the resort next to us. The roofing/shingles outside that room were crumbling and had coatis feces all over them. We basically did not use the balcony at all in that room. We moved to an ocean view room a few days later and it was much better. The staff were absolutely incredible - we never had bad service. The beach is nice for walking but beware of the paddlers that try to sell you things. Most of them were not pushy but there is a massage tent set up just past the edge of the resort beach where they come and ask you if you want a massage every day. The water was rough because we went in December so I didn’t go in. There are definitely not enough beach chairs so you have to wake up early to reserve a spot (I know people hate this but everyone else does it so if you can’t beat them join them). The food was good - nothing truly spectacular though. They only had 4 a la carte restaurants instead of the usual 5 or 6. The Italian restaurant Portofino was the best however it’s SO difficult to get a spot so arrive right when they open or expect to have a very late dinner. The room service nachos late at night are a must! The lobby bar is also the best for cocktails. I got my iced latte every morning from the cafe- they do an amazing job. The “theatre” is basically a large indoor conference style room and they offer buffet style food in there during nights they have shows… but the food in the theatre is not good. Very dry like it’s been sitting for a while. This resort is very quiet but we liked that… just don’t expect to have a lot of partying here.
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Apr 22, 2025Frustrating Moments
I am still here actually. This hotel is so frustrating. What a waste of time waiting for a shuttle. It can take 20 minutes + to get a ride. There is only 1 available. They won't pick you up along the way. You must be at a "station". There are only 3. My husband lives with chronic pain and this is ridiculous. Booking restaurants is just as frustrating!!! We are a family of 5 + 2. We can't get the system to accept all of us together. Not much availability too. So much time wasted trying to get in. Last night people pushed on the shuttle and after waiting 20 minutes it was full, some had just arrived to the station and board quickly. We are in our 60s so not so fast. My husband can't be bumped. So we were forced to wait another 20 minutes, ridiculous!!!! Buffet is ok, not the best I've seen. The guacamole is spicy, the worse ever. Today was better. The margaritas are terrible. Mijotos not so bad. My daughter booked a hacenda and they are overbooked. She paid 12K to be told she can have it the day later. WTH!!! Beautiful beach ♡ Many perks for Black Elite, not so much for Blue Bracelets :( We will NOT BE BACK here. Too bad 👎 😪
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Apr 22, 2025What a good week stay!
I had such a good stay at Zilara, I did Yoga, played Pickleball, beach volleyball, water volleyball the entertainment team does an awesome job keeping things fun! Dulce, Yunuel, Arturo, Sandra, Fermín will have you leaving there feeling like family! The food was delish as well!
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Apr 21, 2025
fantastic return trip !
this was our second time at the Hyatt . what a perfect spot. Great intimate all inclusive. we enjoyed a king ocean front terrace room . make sure you request the north side of the resort for your room as there is a new resort being built on the south side creating some noise. the staff are all fantastic. we had the help of Fernanda and Sofia as our concierge. They ensured our requested breakfast room service was delivered every morning at the time we requested , helped with replacement room keys , made reservations and even had the Winnipeg Jets Playoff game was available for us in the legends bar. we loved coffee republic. they always remembered our order. great personal feeling at this wonderful resort. beach is superb and is cleaned regularly even on the windy days ! just book it ! you will love it.
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Apr 21, 2025
Book the Trip!
We had an absolutely beautiful and relaxing stay at Hyatt Zilara Rivera Maya. The entertainment team, Sandra and Arturo (and Victor) made it fun to be around the pool during the day. I loved teaching fitness classes to happy and inviting guests from all around the world! I think my favorite experience was the off site excursions they’d offer ie; bike tours, going to a cenote, and kayaking! I enjoyed eating fresh clean meals from Lola Beach, and lots of options to choose from the other restaurants. The Coffee Bar was a daily visit. I look forward to coming back with my husband!