Hotel overview

Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting. The resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service, and a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at the Zen Spa, wine and spirits tastings, enhanced pool and beach butler service and more. Hyatt Zilara Cancun is 15 minutes away from downtown, only 20 minutes from the Cancun International Airport and near the best golf courses, shopping malls, restaurants and nightlife this city has to offer.


Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2006
Last Renovation: 2013
Floors: 4
Suites: 307

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

  • 4.0 star tripadvisor rating
    Great stay! We will definitely go back!

    My husband and I stayed 5 nights at this adults only resort. Elegant, beautiful; service was most attentive, professional & caring. Breakfast & lunch outdoors at Pelicanos, a real treat especially since all other restaurants served their meals indoors only elegant dining, plenty of food nicely served but nothing worth mentioning. All rooms had ocean view & an indoor Jacuzzi. Excellent shows every night in the spacious lobby. Gorgeous beach, turquoise ocean & silky sand BUT very rough waves & strong wind while we were there. No sea weed, a real plus. Loved every day of our stay at HZ. Would like to thank everybody, especially Martha for her excellent aquacycle classes.

    Apr 20, 2020
  • 5.0 star tripadvisor rating
    Fantastic Vacation at Zilara Cancun!

    This was our first visit to the resortl we stayed only three nights at the Zilara Cancun in December but we absolutely loved the property, the staff and of course, the food! The ocean front views from every room cannot be beat. The standard rooms are huge, there is so much space including a large patio. There was always space to sit at the pool and beach; tons of cabanas which made for great napping spots. The infinity pool is gorgeous and the beach is massive! The fish tacos at Pelicanos were my favorite, and we went to Asiana's twice in only three nights because my husband loved the sushi so much. It was excellent quality for an all-inclusive resort! The staff was wonderful - we had fantastic service from Dario at Asian's, Memo at Marie Marie and Jorge and Pelicano's! Thank you all! Wish we could have stayed longer at this picture perfect resort, but we will be back! Highly recommend this resort for an adults-only vacay!

    Apr 18, 2020
  • 5.0 star tripadvisor rating
    Great stay

    We had a wonderful 3 night stay at Hyatt Zilara. We had a swim out room on the activity side. Room was beautiful with an astounding view. The resort is not huge so everything is easy to get to. Staff were very friendly and helpful. We were here in March so the ocean was still cool but the pools were very nice. The food was really good. Room service was always quick and delicious. Pelicanos seemed to be our favorite restaurant overall for breakfast, lunch and dinner although Asiano’s for hibachi was a lot of fun. The pool chair towel game is really strong here so unless I had a swim up room, I’m not sure if I would return. The resort wasn’t crowded at all but all the pool chairs were taken by 7 am and I didn’t see anyone in them until lots later in the mornings. Overall, Zilara is a wonderful resort and I would recommend.

    Apr 05, 2020
  • 5.0 star tripadvisor rating
    Great Hotel!

    This was our second time staying at the Hyatt Zilara Cancun, and we loved it, yet again! The staff is amazing, incredibly friendly, and so very helpful. The food is amazing at each restaurant, and the drinks are never-ending! The only, very slight, drawback, is that the pools don't connect. There are two pools that are connected under a bridge, but you cannot travel under the bridge (it's a low clearance and they have it blocked off). So the main pool has the infinity edge and the pool bar, but the pool on the other side of the bridge is where the party action occurs. So if you want to have fun at the party side, you have to either wait for pool staff (which are amazing!) or get out of the pool to get to the pool bar. But really, it is such a minor inconvenience that it's hardly worth noting. Also, you can get a ride to the Hyatt Ziva and eat at their restaurants still for all-inclusive. This was such a great trip and we will definitely be back!

    Mar 28, 2020
  • 5.0 star tripadvisor rating
    hyatt zilara trip

    Super nice hotel, service great, beach beautiful, just a magnificent setting, pool exceptional as well as service, rooms very nice and clean, would definitely recommend this resort for a Cancun vacation, best i've been to in Cancun and I've been to 4 or 5

    Mar 25, 2020