Hotel overview

Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting. The resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service, and a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at the Zen Spa, wine and spirits tastings, enhanced pool and beach butler service and more. Hyatt Zilara Cancun is 15 minutes away from downtown, only 20 minutes from the Cancun International Airport and near the best golf courses, shopping malls, restaurants and nightlife this city has to offer.

Location

Cancun - Beach
Cancun, Mexico (CUN) : 15 miles

Property information

Year Built: 2006
Last Renovation: 2013
Floors: 4
Suites: 307

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

  • 5.0 star tripadvisor rating
    Great Getaway

    My fiancée and I booked a last minute trip here and got the up suite and it was awesome! The pool was great and the views of the ocean were amazing. It was definitely worth upgrading to the suite as we got a reserved cabana at the beach and several other perks. We ate at Spice every morning and at lunch and Abel took amazing care of us - he would run down to the pool when the food carts were out and bring us in stuff to try. We also did the romantic dinner on the beach and the surf and turf was amazing - huge thanks to David for coordinating that night for us and all his hospitality during our stay. The greatest part of the night was the sea turtles that had hatched close by our table that we got to help out to sea - what an amazing experience! The service all around was amazing, the employees are so kind and gracious. We will definitely be back!

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    The stunning grounds are almost as amazing as their staff.

    We just finished our second trip to Hyatt Zilara and are in the process of booking our third. The hotel was clean, beautiful and well cared for. The food in all of the restaurants was fantastic. I don't think there was a single thing we didn't like. But what we loved the most was how warm the people working there were. They made you feel welcome, like you were long lost friends. Everyone was helpful, and so happy to be there. The beauty of the resort was definitely worth the visit but its the people who work there they will have us continuously returning. If you get to go, say hi to David, Ivan, Gabriel, Reses and Elanor for us. Book the swim up. Room is beautiful but we met some great friends at our swim up pool.

    Sep 17, 2020
  • 5.0 star tripadvisor rating
    Best Place to Stay in Cancun

    I could live here. I love it here. The food is to die for! The people are too. Also great haircuts! In Cali we cant even get haircuts due to COVID, but on my dream vacation here I could! Mariel is a very impressive stylist, and for only 35 USD. By the way, the spa is divine. An attendant leads you through a sauna and steam, 'fire and ice' style experience and even covers your eyes with cucumbers while you relax! Theres endless entertainment and events, places and ways to eat and relax, and the gorgeous Caribbean beach is sublime! Stay here.

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    Wow - just wow

    The hotel and staff were wonderful. We were a little nervous about traveling during the pandemic but the staff made us feel safe. Regular temperature checks when coming back to the hotel and hand sanitizer every where for you to keep clean. There was always some one cleaning in the common areas. Our room had a picturesque view of the pool, beach and ocean. Just a few minor problems during our stay but we will stay here again in the future pandemic or no pandemic. The Adults Only was a big selling point for us and we enjoyed relaxing by the pool every day and not having to worry about being splashed or listening to a child's excited scream and even better no children temper tantrums. Staff makes sure you are comfortable. From check-in to check-out there was someone ready to assist. You need your mini bar refilled - no problem. You need ice - no problem. You need another adult beverage - no problem!! House keeping was great. They cleaned the room in the mornings and made sure the tile was dry and you had what you needed. They also offered turn down service and a light cleaning in the evenings.

    Sep 16, 2020
  • 5.0 star tripadvisor rating
    The food was great. The excursions were also great. No complaints.

    Perla & Teresa gave my husband and me a great massage! Also the maids kept our room very clean and asked if we needed anything. The outside dining was very nice, and the waiter was very prompt and personable. The swimming pools were very nice, and the swimming pools were very nice. The staff kept the outdoor areas spotless. We would like to return to Cancun and The same hotel in the future. The staff checked the temperature of the guests upon returning to the hotel. There was a nice gift shop, where bought some items.

    Sep 16, 2020