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Hotel overview

Hyatt Vivid Grand Island is designed for adults looking for a relaxing and engaging all-inclusive experience in Cancun with a down-to-earth atmosphere. Our 400-suite modern resort is perfectly situated between the Nichupte Lagoon and the Caribbean Ocean just 15 minutes from the airport, and its sleek, high-rise layout offers the ultimate bay, ocean and sunset views. It’s where custom meets convenience and living well is effortless. From familiar flavors and locally-inspired fare to inviting amenities, friendly service and an array of cultural experiences, we set the stage for joyful moments.

Property information

Connecting rooms or suites: 17
Total rooms: 400

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Rooftop access at the hotel will be reserved for Vantage Club guests only. Includes exclusive use of rooftop pool, Cobalt swim-up bar, and breakfast/lunch at Oishii, with personalized concierge services and premium liquors. Guests staying during this date change will retain access, arriving after prior bookings can access the pool but not Oishii for breakfast/lunch. Non-Vantage Club guests can enjoy the Cobalt bar with standard liquor options. Rooftop gym and Oishii dinners remain open.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 1403 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love this resort!

    I loved this resort! The staff was so friendly, welcoming, and helpful. The entertainment was good without being over the top. The rooftop pool views are truly unbeatable. We did purchase the Vantage Club, which gives you access to the rooftop pool, along with a few other things. I was a little confused because we could walk up to the pool without anyone asking if we have the Vantage Club. It seemed like anyone could go up there without paying. Anyway, the beach club was so cool. You do have to take a shuttle like less than 10 min away but it has the best vibes and the staff is amazing there. The only downside was the seagrass at the ocean. It covered the entire beach. I know a lot of that cannot be helped- it's just the season. But you literally couldn't even walk in the sand because it was completely covered with the seagrass. So I am glad there are pools at the beach club!

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Stay At Hyatt Vivid

    The hotel is very nice and clean. The food is great and ever restaurant has excellent service. The rooms was spacious and clean and the tv options were good. Never complained about poor wifi service. Beach shuttle is ok but the prices to get the nice cabanas is ridiculous.

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A must , an exceptional experience.

    Exceptional Trip- property amenities , quality of food, staff responsiveness and location. I highly recommend! A must!

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    You should give this resort a try!

    We were hesitant about going to this resort because it wasn’t on the beach, but I’m glad that we gave it a try. The staff here are incredible. What I find the most appealing is that everyone who works here is enjoying themselves and really seems to like being there. We had a very easy check-in with Fernando. He was very helpful and thorough. I would definitely recommend the vantage club. That way you can experience the rooftop bar with Moses, William, Andrew, Eder and Jesus! They were just amazing. Then you can grab breakfast or lunch and you should definitely ask for the server Manuel. They had a really great entertainment crew as well. Especially enjoyed water aerobics with Caesar. We did go to the beach club, which was super cool, but we didn’t stay long because it was a very hot humid day and really just wanted to be in the pool. But the process is super easy and if you were there a different time of the year it would be a perfect place to hang out. We really enjoyed the food. The French and Italian are a must. There are a ton of options and the service was wonderful everywhere we went. We’d like to give a shout out to the bartender at the main pool. His name is escapes me, but he was wonderful and a ton of fun. What doesn’t get enough credit are the housekeeping and facility workers. Our room was cleaned to perfection every day. The grounds are incredible. The pools are kept crystal clear. We really had a great time and look forward to our return.

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Escape

    Such a relaxing and enjoyable property. Had such a good time and great time to relax. Friendly staff and amazing facilities. Definitely put this on your list if you need a quick R&R

    Jul 08, 2025