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Hotel overview

Hyatt Vivid Grand Island is designed for adults looking for a relaxing and engaging all-inclusive experience in Cancun with a down-to-earth atmosphere. Our 400-suite modern resort is perfectly situated between the Nichupte Lagoon and the Caribbean Ocean just 15 minutes from the airport, and its sleek, high-rise layout offers the ultimate bay, ocean and sunset views. It’s where custom meets convenience and living well is effortless. From familiar flavors and locally-inspired fare to inviting amenities, friendly service and an array of cultural experiences, we set the stage for joyful moments.

Property information

Connecting rooms or suites: 17
Total rooms: 400

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory Rooftop access at the hotel will be reserved for Vantage Club guests only. Includes exclusive use of rooftop pool, Cobalt swim-up bar, and breakfast/lunch at Oishii, with personalized concierge services and premium liquors. Guests staying during this date change will retain access, arriving after prior bookings can access the pool but not Oishii for breakfast/lunch. Non-Vantage Club guests can enjoy the Cobalt bar with standard liquor options. Rooftop gym and Oishii dinners remain open.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 1111 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Perfect Cancun Getaway – Stylish, Fun & Relaxing

    Modern hotel with amazing rooftop pool, great food, and relaxed vibes. Excellent service, especially Orlando he did a great job and always made us fell comfortable. I can only recommend it!!!!!Perfect getaway – we’ll definitely be back!

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Stay with Great Entertainment

    Had a great vacation! The hotel was very clean, comfortable, and well-organized. Everything went smoothly and without any problems. Big shoutout to Orlando from the entertainment team—super friendly, helpful, and made our stay even better for us younger guests!

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Angel is the best!

    The amenities were great, very clean and the staff was amazing. Mexican Chocolate Angel was absolutely amazing and always checked in with us to make our experience the best we can. He is very kind and wanted to make sure we were always happy. The drinks were great, the options of food while being poolside was great.

    Apr 22, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Would not recommend

    With the property is aesthetically great. Would not recommend. To get to the beach you have to wait 20 mins for their shuttle. Their beach / beach club closes at 5PM. They will not let you check in even an hour in advance, so book your flights accordingly if you book this hotel. Only one buffet. Very limited option. Still very new so the staff does not know how to be very kind.

    Apr 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome experience at the pool

    Jesus at the pool was awesome. Not only did he serve us with a smile, he great advice on family. If you ever come here, look for Jesus. He keeps the drinks flowing and the jokes going. Just a great time with the wife. The food is decent but didn't matter because Jesus was a riot.

    Apr 21, 2025