Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
1617 reviews-
Don't judge a book by its cover
During my recent stay at the Hyatt, I had an unfortunate experience where I felt unfairly judged based on my appearance. As a military service member on leave, I was traveling from Colorado Springs and chose Hyatt due to its strong reputation for supporting military personnel. After a long drive, I was eager for a comfortable stay and expected the level of respect and service that the brand is known for. However, upon arrival, I was met with unprofessional treatment. When I inquired about a military discount, I was questioned in a manner that made me feel as if my active-duty status was in doubt. Furthermore, I was treated dismissively, as if my appearance somehow indicated that I couldn’t afford a suite. Only after agreeing to the price was I treated with the level of courtesy I should have received from the start. Customer satisfaction and room quality also fell short of the expectations I had for the price charged. Unfortunately, my experience was a clear reminder that appearances can influence the way guests are treated. I expected better from a brand that prides itself on professionalism, especially toward service members.
-
Above and Beyond. Bewitched in Witchita
As frequent travelers, we encounter a wide spectrum of service. Yet the restaurant service was so exceptional as to warrant cudos. The manager, Josh, and assistant, Charity, accommodated our special requests and Charity made sure that we were completely comfortable and satisfied.
-
Nice place
Love the location, service, staff, room, and really everything except for the construction noise in the mornings otherwise amazing place
-
Wichita meeting
I have stayed at this property several times over the years. Always consistently above average. Welcoming staff, great food, comfortable rooms.
-
Labor Day 2024
We have stayed at this property many times over the past 10 years. We have always been satisfied with everything about the hotel.