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TripAdvisor traveler rating2695 reviews
Tamaya during a pandemic
Our one night stay at the Tamaya was adequate and mainly we felt safe from the Covid 19. Amenities, vibrancy, specialness all missing. The charge of a resort fee was ludicrous. Our experience paled in comparison with other stays at the Tamaya, but, in face of the pandemic it worked for us.
This was my second stay in a month at this resort. They are super Covid conscience and everything is constantly being cleaned. I might add that this resort is only 5 miles from my house and I felt like I was on vacation in the Caribbean!! Janisa is wonderful at the pool and keeps a close eye on everything. Christoph is extremely pleasant and very attentive, I am going back next weekend!!!
UNDERWHELMED. My fiancé & I wanted to get away for our birthday weekend. Paid extra for a king bed & a view. At check-in, we were offered an “upgrade” for $35/ night. We thought, “why not? Let’s treat ourselves.” We set out for the new room, which was at the other end of the resort. It was a trek & an uncomfortable one as we had to walk outside in the heat for most of the trek. Get to the new room & it’s gloomy, drab, & the “view” was of strangers within feet of our patio on the walking path. No privacy, no view & it’s close to the daycare & kids’ pool so it’s noisy. We could hear kids screaming & honestly, we were there to get away from kids so we called the front desk to switch rooms. Get to the NEW room & see a queen bed, we paid for a king. So I ask “can we please have a room with the king we paid for?” Guy says “no, that is a king. I can show you another room so you’ll see they’re all the same, if that will help.” I read other reviews & like everyone else says, they aren’t king beds. We measured the bed, per our measurements & the universal bed sizes online, these beds aren’t king OR queen size. They’re a random size somewhere between queen & king. Ok fine, we’re tired & just want to rest. Wake up the next day wanting to make a coffee in our room, only decaf coffee packets. Fine, we’ll have coffee at breakfast. We called down to ask about the “free breakfast offer” we booked. It’s a $32 credit per room/day. No one told us how to get our “free” breakfast when we checked in. We went down to the restaurant serving a buffet. $16/person + automatic 18% gratuity & tax. Powdered scrambled eggs, everything else was cold & had been there for a while. Rode bikes after breakfast. This was fun & the trails were nice. But the process of renting bikes & the selection were both subpar. Groups of people standing around, no order, rhyme, or reason. If you get a bike that works for you, good job, if you can’t find one that works, too bad. They won’t adjust the seat for you. Headed out for lunch since the food at the resort was not good. Be ready to drive for food. Because they aren’t doing valet, you’re gonna walk quite a bit to the parking lot. After lunch, we went swimming at the adult pool & because of covid restrictions, only one person is allowed per lane at a time. Even if you share a room/bed, they won’t let you share a lane. There are 4 or 5 lanes in this small pool so if you don’t get there first, you’ll be waiting to swim until someone decides they’re done swimming. And you have to be swimming the entire time, you can’t stand in the pool & lounge around. Business only. There’s no music playing, the atmosphere felt so cold; you’re all sitting around an enclosed circle staring at each other because you can’t get in the pool. It wasn’t fun or relaxing. It was weird. There was one server for about 20-25 people. We waited quite a while to place an order for drinks/snacks. longer to get our order, even longer to get our check so we could leave which made us almost late for our 5:30pm meet-up for horseback riding. Went back to the room to get ready for horseback riding & noticed that housekeeping STILL hadn’t been by, at 530pm. Called to front desk to ask when we could expect our room to be freshened up w/ clean towels & coffee, paper coffee cups, bottled water. They don’t do that unless you’re staying 5 days+. Blamed Covid. I call BS. I’ve stayed at other resorts during the pandemic. They freshened up the room daily, no problem. We asked front desk staff to bring some towels to our room & they said ok. We waited & waited. They never came. We stood at the front desk & waited for our towels. At check-out we call for a luggage cart to be brought to our room. They can’t bring one because of covid. Supposedly they can bring towels & offer room service, but they can’t bring a luggage cart to our door. They’re using Covid as a reason to not provide guest services & it’s ridiculous. We pay daily resort fees to get resort service. I‘m underwhelmed & won’t return.
Amazing and Serene
After a few of our Summer vacations were cancelled due to COVID. We decided to book at the Hyatt Tamaya resort. It has been an amazing experience. Since the time we arrived, we felt very welcome first by Bryson and Karim and all the staff at the reception. The resort itself is amazing and serene. Our room had a outstanding view to the mountain, and we spent most of our evenings enjoying the serene sounds of the nature. Even the resort has some restrictions due to Covid our housekeepers Zahra, Dolores and the staff at the front desk were attentive to our requests, and assured we had everything we needed in our room. We rode the bicycles almost every morning around the trails, and Nolan was always so kind and smiling to facilitate the equipment. Also, we had a couple of dinners at the resort, and the food was espectacular, chef Patrick and all the restaurant staff as Jarad, Santiago, Connie were always attentive to us. We were celebrating our 10th year anniversary, and the celebration was very memorable. The pool areas were always kept very neat and clean. The staff always assured the safety of all guests around this area. We didn’t feel at any moment harassed, we always felt they were enforcing the rules to keep all of us safe. We are living a difficult moments now, and we highly appreciated those efforts. In general, we highly recommend this resort. If you looking for a serene place, to relax this is a good place to rejuvenate and re-energize. We are looking to come back.
A very special property
I’ve been coming here for almost 20 years since the property was new. The property has a very unique layout and architecture and I find it to be most relaxing. Staff is always courteous and helpful would recommend highly