TripAdvisor traveler ratingbased on 5710 reviews
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TripAdvisor traveler rating5710 reviews
This is a very nice hotel located in an excellent part of town for sightseeing. It was extremely clean with great service. The views of downtown St. Louis were amazing. You can easily walk or cheaply uber to most of the primary sightseeing locations. The price was as you would expect.
Great Place to Stay Even in a Shelter in Place
Thanks so much. Very clean, very tidy-no issues with odd smells or failing appliances. First rate all the way. My only concern was the lack of food-only Ruth's Chris was available during St Louis' Shelter in Place.
Nice property but aggressive and rude housekeeping
Stayed here for a night's getaway for my wife and I as the city was closing down for coronavirus so (understandably) food and beverage options were all closed. Front desk was understaffed so check-in took a while. The room was fine, nothing special, and limited power options, esp at the desk. Also had challenges with the tv chromecast, which seemed to time out every 5-10 minutes so constantly had to re-select and restart whatever we were watching. However, the real issue here was housekeeping. I had a 2pm checkout due to my elite status. The room did not have a "do not disturb" sign anywhere to hang on the door, but housekeeping started banging on my door at 7:30am. I told her that we had an extended checkout and wouldn't be ready before then. At 10:30, another housekeeper banged on the door and insisted we had to be out of the room by 11am, which was checkout time. When I told her I was an elite member and had a 2pn checkout, she was hostile and rude and told me I needed to call the front desk and pay for the additional time. I called the front desk to complain, they apologized and said they would make sure I wasn't disturbed further. 5 minutes later, another housekeeper bangs on the door and when I didn't open the door in 15 seconds, just opened it himself and walked in and asked when we were leaving. I called back down to the front desk, and the clerk offered to have the housekeeping manager call me to apologize. I told her I didn't want anyone calling, I just wanted not to be disturbed for the rest of my stay. 2 minutes after hanging up with her, I got a call from said housekeeping manager apologizing. Keep in mind, this was a week when people were canceling hotel reservations left and right, so there must have been 100 vacant rooms in the hotel at this point, and you would have thought this was the only available room given the urgency that housekeeping felt to clean this particular room right at this point in time.
Overall really good Hyatt
Great view of the Arch whcih was near by. The room was clean, comfortable and the staff were very efficient. Overall this was a great hotel for the conference I had to attend and the area was great. Gooey Butter Cake!
I stayed at the Hyatt Regency St. Louis at The Arch. I was there for a business meeting. My room was very nice. The view was excellent. I enjoyed my stay here and would have no problem staying here again in the future.