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Hotel overview
Location
Sonoma CountyProperty information
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Hotel details
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
899 reviews
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May 14, 2025Outstanding experience!
Great stay with hospitable staff! Although this was rated a 4 star, I felt like I was part of a 5 star! Because it was Mother's day weekend, they hooked us up with a complimentary upgrade to a suite, along with vouchers for free breakfast! This added a nice extra touch in the morning as we didn't have to go hungry!
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May 07, 2025
Napa wine tasting -great weekend!
We went wine tasting in Napa and didn't want to drive home, so we found a Hyatt nearby. We had a great time, and we loved the fireplace outside. The staff was extremely friendly, and our room was very clean and had a great view of the outdoor patio.
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May 07, 2025
Great location and beautiful hotel.
The hotel staff were very friendly and helpful. The room and bathroom were very clean and very comfortable. The overall hotel was fantastic - great atmosphere and wonderful amenities - always love a well equipped gym! The pool and hot tub areas were also wonderful.
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Apr 25, 2025Probably the worst service I ever experienced at Hyatt.
Staff were not professional, they would rather focus on chatting with other staff than care about guest waiting for check-in. We called many times to house keeping and front desk from our room but nobody answered so we had to go to the lobby - seeing them chatting, nobody answered the phone. Not to mention we stayed at hotel as a trip for anniversary, lady at check-in not even care about our notes, no greeting no introduction of hotel, not even a smile, I felt sorry that we "interrupted" her chatting with coworker during her working hours! Upon at checkout - My daughter and I carried big and small suitcases, none of hotel staff including bellboy offered an assistance when they were not busy with any other work. This hotel has nice design and location, would be a good alternative to visit Napa area, however, with such poor management, I don't recommend. As a loyal Hyatt customer I feel very disappointed.
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Apr 23, 2025
Clean, Convenient, and Cozy
We enjoy our stay at Hyatt. The location is in the downtown and it's very convenient to go musems and parks of the city. The room and bed are clean. By the way, the TV has free children channels. Kids love it! The whole place is very quiet. I am happy we choose Hyatt for our vacation.