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Hotel overview
Location
Sonoma CountyProperty information
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Hotel details
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
852 reviews
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Oct 08, 2024Hyatt disappoints
Shower was dated, caulking and shower drain were worn and looked dirty. Bath tub was dusty. Towels and bathrobe were thin and scratchy (beddings, mattress, and pillows were decent). I did like the room layout. Customer service was very disappointing. Triple check that you don’t leave anything behind or it’ll take an act of Congress to get any direction as to how to retrieve your belonging even you came back 7 hours after you checked out. And to be given a website to report and process loss. This is the first time I’ve been disappointed in a Hyatt stay.
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Oct 04, 2024CHILLED water at bottle filling station
Love the bottle filling station next to the ice machine and elevator — it dispenses CHILLED water. Great location: Hotel is about a 5-minute walk from the SMART Santa Rosa Downtown station. Rides on SMART trains are FREE for seniors (65+) and youths (0-18). Shortcut: From the Santa Rosa Downtown SMART station, cut through the Chevy's restaurant car park on your left to get to the street intersection nearest the hotel. From Sonoma County Airport (STS), use the Pingo app to book a ride via local transit van to the SMART Airport station; again, seniors ride FREE.
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Oct 02, 2024Great way to explore Santa Rosa
The hotel is really nice - what I've come to expect from Hyatt. Large updated rooms, nice linens, etc. We stayed for the weekend in order to have a fun staycation - pool time, biking to nearby attractions (main bike trails right behind the hotel), and enjoying the restaurants in railroad square. Delivered on all fronts, will do it again next year.
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Sep 30, 2024
Sonoma trip
Great location, easy check in , very nice looking place and very clean . Security for cars was above normal
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Sep 29, 2024Nice location to visit Sonoma
Chose this hotel for its proximity to wineries and local restaurants. Part gravel parking lot, was puzzling given the pricing (nearly $400/night) of what turned out to be a standard hotel room, nothing special. We did enjoy a walk out patio from our room, but overall the room was just average. The breakfast buffet was the highlight of this hotel stay, providing a hot and above quality meal with friendly and courteous service. Might want explore other hotel options in this area.