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Hotel overview
Location
Sonoma CountyProperty information
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Hotel details
General policies & fine print
Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information: Room taxes are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
916 reviews
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Jul 10, 2025Very little for this much money and the Hyatt name
Very disappointed for an expensive name brand hotel. On the positive, its location was good in the old section of Santa Rosa near the railroad tracks with cute shops and restaurants. It is easy access, nice grounds and clean, modern rooms by 240 where I stayed with a garden view. The lobby is pleasant. BUT the “business center” is printing by the front desk from their email. The “restaurant” briefly serves breakfast for pay. The online menus are out of date. Only a couple of items are available at night that I could find. There is a QR code in the room about dining, but no menu or phone number. After 15 minutes on hold with 3 transfers, I learned that there were about 10 things available. There are 2 microwaves and ice machines for 3 floors, quite a ways from my room. I was given different directions by 5 maids. The self parking is $22 per day!! One day I get two towels, One day 3. I do not feel pampered at all. For these amenities or more I could stay at La Quinta.
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Jul 10, 2025An excellent one-night stay
Room contemporary and very clean. Well appointed. Parking was convenient with choice of valet or self. Self-park lot seemed secure. Mattress & bedding super clean and very comfortable. Quiet. Nice glass walk-in shower with separate toilet room. One sink. No room service. Breakfast offered in restaurant or pick-up to take to room. Food quality average, nothing special. All staff extremely friendly and helpful.
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Jul 08, 2025
Great Stay
Great stay. Pool was fantastic, especially on a sunny day. Room was clean and quiet. We also enjoyed the location - easy walk to a few great restaurants and the mall.
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Jul 07, 2025
I don't recommend this hotel
I booked the room for king size bed but was told that only double bed room can be offered. In addition, I was told that the parking is waived as the room that I booked was not available but when I check out the staff told me that the person who was telling me this is new to this hotel and the information that she gave me was incorrect.
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Jul 06, 2025
Great value & service
We spent most of our time here at the pool, which my kids loved. My husband and I enjoyed the poolside bar & cafe, thanks to Michael W who provided excellent service & drinks all weekend. The pool has plenty of chairs and enough shade that we were always able to find a comfortable spot to hang out. We enjoyed breakfast at Railroad Stop both days and felt we got a good value for our money there as well.