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Really nice hotel
I like this hotel a lot. This is my second time staying here. The location is perfect—literally on the riverwalk—and accessible to everything. The decor is very lovely. The rooms are always clean. The staff is very friendly and accommodating. Room service was pretty quick and efficient as well.
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Riverbend Suite - Great Location But unfortunate series of events.
We decided to come July 4th weekend just to get away from home and relax. We got a Riverbend suite on the 9th floor. The room was clean and the view was great. The floors could get a nice mop they were too dirty to let my baby crawl around. The location was great. It was the main selling point for booking here. You do need to pay for parking. Parking was $47 a night for self parking. Unfortunately during our stay someone decides to leap out the Window from our floor. Yes we were on the 9th floor so it unfortunately didn't go well... My main concern about it was how long it took to clean up the area. The glass was wide open for hours with just people standing guard. Then a temp wall was put up to block part of the hole. It wasnt until day 2 until they put up a full board to block the entire Window. But aside from that I thought it just took way too long for them to clean up the glass. I had to walk my dog thru multiple times and had to make sure he did not step on any glass. Even after the board was up there was glass on the ground for awhile. Very unfortunate but we still made the best of our trip and enjoyed ourselves. Can't beat the location.
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Very great and comfortable, family friendly, amenity accessible, and made to enjoy.
The shower is a great size. The bathroom mirror was awesome for makeup. The mattress, pillows, and comforter were very comfortable. The suite very spacious. Amenities are most accessible.
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Great staff & location
We did not get the king room we were expecting on our first night. However, the staff were able to get us into the king room the next morning/day & offered a credit due to the issue with our reservation.
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Clean and Nice!
A very clean and convenient place for tourist purposes, my family loved the hotel and want to return, this hotel meets the prestige of HYATT in San Antonio, TX.