Hotel overview

One of Western New York's finest upscale hotels that has built a strong reputation for superb convention, corporate, and leisure facilities and attentive service. A 338-room modern tower with over 13,000 sq ft of meeting space, the hotel is in the heart of downtown and creates a dramatic, elegant presence. Salmon tones, Italian marble, Australian lacewood covered walls and dramatic columns further enhance our guest's first impressions. Centrally located in the heart of the city, the Hyatt Regency Rochester is conveniently accessible to all major expressways and is only 15 minutes from the NYS Thruway. The hotel is connected via an enclosed walkway to the Rochester Riverside Convention Center, which represents an additional 100,000 sq. ft. of meeting, exhibit, and banquet space.

Property information

Year Built: 1992
Last Renovation: 2000
Accessible rooms: 18
All rooms non-smoking: 276
Connecting rooms or suites: 98
Double bedrooms: 110
Executive floor: 1
Floors: 27
Nonsmoking rooms: 276
Rooms with internet access: 336
Single-bedded accommodations: 210
Suites: 18
Total rooms: 336
Total rooms and suites: 336

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children 18 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 505 reviews
  • 5.0 star tripadvisor rating
    Excellent employees

    Reserved a room during the ACDA Conference during the first week in March. There was some confusion with venues and the communication level was excellent. There were some problems with the room/service and those problems were rectified quickly and professionally with a polishing of friendliness and compassion. The view was excellent, the room clean, any interaction with the front desk was top notch.

    Mar 19, 2020
  • 2.0 star tripadvisor rating
    Cleanliness not at this location.

    Room was not cleaned on a two night stay. Called front desk and was treated as if we where bothering management! If your looking to stay in downtown Rochester, there’s a Hilton next door STAY there same room price and clean. That’s our next hotel when we visit again. Hopefully they will turn our room around! This was room 1207.

    Mar 16, 2020
  • 4.0 star tripadvisor rating
    Hyatt Stay in Rochester

    Overall, the breakfast and rooms were well up the standards expected for a HYATT. The location in downtown Rochester is great, but unfortunately, the city is struggling since Kodak shut down. Auto Museum across the street. Not too many locations worth walking to. Starbucks was okay, but the Hyatt breakfast coffee was better!!! I stayed 3 nights. I was on the 10th floor, not sure if the hot water is pre-set, it was adequate and did the job, but could have been about 5 degree's warmer...not a deterrent.

    Mar 14, 2020
  • 4.0 star tripadvisor rating
    Great central location to see this city on the river

    Once you adjust to the layout of this hotel, you will find it a great location from which to see the river, anything in the adjacent convention center, and sights in town. The staff goes out of their way to ensure your needs are met, and their kindness and support are genuine. Good people, accommodations that you expect from a Hyatt, and great food in the hotel make this a value. Plus, parking is adjacent, and the city's convention center can both be accessed without having to brave the elements!

    Mar 11, 2020
  • 3.0 star tripadvisor rating
    Pretty cool minus pool.

    I was very excited to stay there. But the vent in the bathroom was dusty and gross. I went to the pool area with my boyfriend and the pool and hot tub were both super cloudy and the hot tub smelled rancid. Against my better judgment, I went into the actual pool though, and as I was getting in. I noticed a piece of gum smushed on the side of where the ladder was... as we were swimming, I found another piece of gum along the sidelines… And one of the times when my boyfriend was swimming in the pool he found a red cup just randomly around in the pool… Again the water was so cloudy we didn’t even see the red cup before we got in. And most of the reason we wanted to stay here was because of the pool area... I had made a small comment to the guy at the front desk when we were checking out, but he was making it seem like it’s just how the pool is at the end of the night. Whether we went there early in the morning, in the middle of the day, or in the evening- a pool should not smell or look like how it did at all...

    Mar 09, 2020