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Hotel overview

One of Western New York's finest upscale hotels that has built a strong reputation for superb convention, corporate, and leisure facilities and attentive service. A 340-room modern tower with over 13,000 sq ft of meeting space, the hotel is in the heart of downtown and creates a dramatic, elegant presence. Salmon tones, Italian marble, Australian lacewood covered walls and dramatic columns further enhance our guest's first impressions. Centrally located in the heart of the city, the Hyatt Regency Rochester is conveniently accessible to all major expressways and is only 15 minutes from the NYS Thruway. The hotel is connected via an enclosed walkway to the Rochester Riverside Convention Center, which represents an additional 100,000 sq. ft. of meeting, exhibit, and banquet space.

Property information

Year Built: 1992
Last Renovation: 2017
Accessible rooms: 4
All rooms non-smoking: 336
Connecting rooms or suites: 89
Double bedrooms: 142
Floors: 27
Nonsmoking rooms: 336
Rooms with internet access: 1
Separate floors for women: 1
Single-bedded accommodations: 183
Suites: 11
Total rooms: 336
Total rooms and suites: 336

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 1040 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    The waitress treated me as if I were invisible.

    See above comments. I will not recommend this hotel, due to disrespectful treatment that I received in the restaurant/bar.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    It’s a Hyatt

    if you have stayed at a Hyatt before, this is like all the others. Maybe a lesser experience. It’s a very tall building. It’s definitely an older location. Smells, sounds, and temperature in the hallways are evidence of that. The elevators move fast though. I was not impressed with the staff. There is no free breakfast, unlike other locations. You must pay for parking. They charge you taxes on the room hold, but don’t worry you eventually get that back. There were three of us in our room, only one of us got to shower with hot water. The room could have been colder. The room never got cold enough. The mattress and pillows were great! It’s a safe stop, fine for a night

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Worst Hyatt experience

    Truly one of the worst Hyatt properties - the rooms are renovated but I was surprised about the ac, bed, pillows etc were just terrible - bed felt sunken in the middle- the pillows and pillow covers didn’t seem to be actual size - looked like someone had physically cut pillows in half and covers were folded inside - weird - see pictures attached attached - the sheets were so crumpled I wasn’t even sure that the sheets came from cleaners The ac fan didn’t work much and was very noisy - had a late night arrival so wasn’t sure about changing rooms that late… The service sub par - the coffee shop closed - tried ordering additional coffee pods and had to call twice in 45 min and never arrived… came down and when I inquired where to order coffee as no server was available in the bar area or restaurant - I was pointed to a guy who was standing outside the bar having a soda/iced tea - he had no visible signs of a uniform or a name badge to identify him as a server and the attitude was like why are you bothering me - the front desk was the same - eating with crumbs falling all across the front desk and same attitude why are you bothering me … Housekeeping just kept knocking all rooms in the morning even before 2 hours of checkout time as a reminder that you need to get out … especially when someone has arrived late - it disturbed our rest Overall horrible experience on all accounts 👎🏾

    Jul 06, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Business

    Terrible restaurant service , steak seemd cooked in a microwave , salad was good ...veggies and potateo bland and wine was too warm. New fellow was good and polite. Lady restaurant personnel was not friendly at all. I gave a very good tip anyway .

    Jul 03, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Poorest Hotel Operation I've Ever Experienced

    Simply the worst run hotel I've ever stayed in. Poor service, under staffed, no follow-through on requests for service.

    Jun 22, 2025