Hotel overview

One of Western New York's finest upscale hotels that has built a strong reputation for superb convention, corporate, and leisure facilities and attentive service. A 342-room modern tower with over 13,000 sq ft of meeting space, the hotel is in the heart of downtown and creates a dramatic, elegant presence. Salmon tones, Italian marble, Australian lacewood covered walls and dramatic columns further enhance our guest's first impressions. Centrally located in the heart of the city, the Hyatt Regency Rochester is conveniently accessible to all major expressways and is only 15 minutes from the NYS Thruway. The hotel is connected via an enclosed walkway to the Rochester Riverside Convention Center, which represents an additional 100,000 sq. ft. of meeting, exhibit, and banquet space.

Property information

Year Built: 1992
Last Renovation: 2017
Accessible rooms: 4
All rooms non-smoking: 342
Connecting rooms or suites: 89
Double bedrooms: 148
Floors: 27
Nonsmoking rooms: 342
Rooms with internet access: 336
Single-bedded accommodations: 189
Suites: 8
Total rooms: 336
Total rooms and suites: 336

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
General Policies: Children 18 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 506 reviews
  • 5.0 star tripadvisor rating
    Accommodates wonderfully for COVID

    Towels are wrapped in plastic and everything as been wiped down and looks/feels clean. Internet is decent and the tv has Netflix and hbo for people subscribed to the service. Lots of sink counter space in my room and the bed is comfortable. Overall a very good experience so far for quarantining!

    Jul 31, 2020
  • 5.0 star tripadvisor rating
    Excellent employees

    Reserved a room during the ACDA Conference during the first week in March. There was some confusion with venues and the communication level was excellent. There were some problems with the room/service and those problems were rectified quickly and professionally with a polishing of friendliness and compassion. The view was excellent, the room clean, any interaction with the front desk was top notch.

    Mar 19, 2020
  • 2.0 star tripadvisor rating
    Cleanliness not at this location.

    Room was not cleaned on a two night stay. Called front desk and was treated as if we where bothering management! If your looking to stay in downtown Rochester, there’s a Hilton next door STAY there same room price and clean. That’s our next hotel when we visit again. Hopefully they will turn our room around! This was room 1207.

    Mar 16, 2020
  • 4.0 star tripadvisor rating
    Hyatt Stay in Rochester

    Overall, the breakfast and rooms were well up the standards expected for a HYATT. The location in downtown Rochester is great, but unfortunately, the city is struggling since Kodak shut down. Auto Museum across the street. Not too many locations worth walking to. Starbucks was okay, but the Hyatt breakfast coffee was better!!! I stayed 3 nights. I was on the 10th floor, not sure if the hot water is pre-set, it was adequate and did the job, but could have been about 5 degree's warmer...not a deterrent.

    Mar 14, 2020
  • 4.0 star tripadvisor rating
    Great central location to see this city on the river

    Once you adjust to the layout of this hotel, you will find it a great location from which to see the river, anything in the adjacent convention center, and sights in town. The staff goes out of their way to ensure your needs are met, and their kindness and support are genuine. Good people, accommodations that you expect from a Hyatt, and great food in the hotel make this a value. Plus, parking is adjacent, and the city's convention center can both be accessed without having to brave the elements!

    Mar 11, 2020