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505 reviews
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Mar 19, 2020Excellent employees
Reserved a room during the ACDA Conference during the first week in March. There was some confusion with venues and the communication level was excellent. There were some problems with the room/service and those problems were rectified quickly and professionally with a polishing of friendliness and compassion. The view was excellent, the room clean, any interaction with the front desk was top notch.
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Mar 16, 2020Cleanliness not at this location.
Room was not cleaned on a two night stay. Called front desk and was treated as if we where bothering management! If your looking to stay in downtown Rochester, there’s a Hilton next door STAY there same room price and clean. That’s our next hotel when we visit again. Hopefully they will turn our room around! This was room 1207.
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Mar 14, 2020Hyatt Stay in Rochester
Overall, the breakfast and rooms were well up the standards expected for a HYATT. The location in downtown Rochester is great, but unfortunately, the city is struggling since Kodak shut down. Auto Museum across the street. Not too many locations worth walking to. Starbucks was okay, but the Hyatt breakfast coffee was better!!! I stayed 3 nights. I was on the 10th floor, not sure if the hot water is pre-set, it was adequate and did the job, but could have been about 5 degree's warmer...not a deterrent.
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Mar 11, 2020
Great central location to see this city on the river
Once you adjust to the layout of this hotel, you will find it a great location from which to see the river, anything in the adjacent convention center, and sights in town. The staff goes out of their way to ensure your needs are met, and their kindness and support are genuine. Good people, accommodations that you expect from a Hyatt, and great food in the hotel make this a value. Plus, parking is adjacent, and the city's convention center can both be accessed without having to brave the elements!
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Mar 09, 2020Pretty cool minus pool.
I was very excited to stay there. But the vent in the bathroom was dusty and gross. I went to the pool area with my boyfriend and the pool and hot tub were both super cloudy and the hot tub smelled rancid. Against my better judgment, I went into the actual pool though, and as I was getting in. I noticed a piece of gum smushed on the side of where the ladder was... as we were swimming, I found another piece of gum along the sidelines… And one of the times when my boyfriend was swimming in the pool he found a red cup just randomly around in the pool… Again the water was so cloudy we didn’t even see the red cup before we got in. And most of the reason we wanted to stay here was because of the pool area... I had made a small comment to the guy at the front desk when we were checking out, but he was making it seem like it’s just how the pool is at the end of the night. Whether we went there early in the morning, in the middle of the day, or in the evening- a pool should not smell or look like how it did at all...