TripAdvisor traveler ratingbased on 506 reviews
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TripAdvisor traveler rating506 reviews
Accommodates wonderfully for COVID
Towels are wrapped in plastic and everything as been wiped down and looks/feels clean. Internet is decent and the tv has Netflix and hbo for people subscribed to the service. Lots of sink counter space in my room and the bed is comfortable. Overall a very good experience so far for quarantining!
Reserved a room during the ACDA Conference during the first week in March. There was some confusion with venues and the communication level was excellent. There were some problems with the room/service and those problems were rectified quickly and professionally with a polishing of friendliness and compassion. The view was excellent, the room clean, any interaction with the front desk was top notch.
Cleanliness not at this location.
Room was not cleaned on a two night stay. Called front desk and was treated as if we where bothering management! If your looking to stay in downtown Rochester, there’s a Hilton next door STAY there same room price and clean. That’s our next hotel when we visit again. Hopefully they will turn our room around! This was room 1207.
Hyatt Stay in Rochester
Overall, the breakfast and rooms were well up the standards expected for a HYATT. The location in downtown Rochester is great, but unfortunately, the city is struggling since Kodak shut down. Auto Museum across the street. Not too many locations worth walking to. Starbucks was okay, but the Hyatt breakfast coffee was better!!! I stayed 3 nights. I was on the 10th floor, not sure if the hot water is pre-set, it was adequate and did the job, but could have been about 5 degree's warmer...not a deterrent.
Great central location to see this city on the river
Once you adjust to the layout of this hotel, you will find it a great location from which to see the river, anything in the adjacent convention center, and sights in town. The staff goes out of their way to ensure your needs are met, and their kindness and support are genuine. Good people, accommodations that you expect from a Hyatt, and great food in the hotel make this a value. Plus, parking is adjacent, and the city's convention center can both be accessed without having to brave the elements!