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Hotel overview

One of Western New York's finest upscale hotels that has built a strong reputation for superb convention, corporate, and leisure facilities and attentive service. A 340-room modern tower with over 13,000 sq ft of meeting space, the hotel is in the heart of downtown and creates a dramatic, elegant presence. Salmon tones, Italian marble, Australian lacewood covered walls and dramatic columns further enhance our guest's first impressions. Centrally located in the heart of the city, the Hyatt Regency Rochester is conveniently accessible to all major expressways and is only 15 minutes from the NYS Thruway. The hotel is connected via an enclosed walkway to the Rochester Riverside Convention Center, which represents an additional 100,000 sq. ft. of meeting, exhibit, and banquet space.

Property information

Year Built: 1992
Last Renovation: 2017
Accessible rooms: 4
All rooms non-smoking: 340
Connecting rooms or suites: 89
Double bedrooms: 148
Floors: 27
Nonsmoking rooms: 340
Rooms with internet access: 1
Separate floors for women: 1
Single-bedded accommodations: 189
Suites: 7
Total rooms: 340
Total rooms and suites: 340

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_3.5 973 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Wonderful accommodations

    Attended a conference in Rochester and stayed at the Hyatt Regency for 2 nights. Hotel has everything you could possibly need without leaving the hotel. I attended the conference, got dinner, utilized the terrace/lounge on the 4th floor, and market place downstairs all without leaving the hotel.

    Oct 05, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay!

    I stay at this hotel 1-2 times per year for business in Rochester. The staff is amazing! So friendly and helpful.

    Sep 25, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Clean and comfortable

    The room was clean and comfortable. The bed was especially comfortable. I slept the whole night. I'm the morning Bernard at the front desk checked me out and wished me a safe journey home. So great to be greeted in the morning by such a kind person. Overall, very good experience.

    Sep 14, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Poor Management at night

    Ask the night manager for assistance and was rudely told he was too busy with something else to talk to me. I told him he was being rude and I walked away. The guy proceeded to follow me and interrupted me when I was speaking to another employee. Then he followed me to the restroom and waited for me to come out. Trying to explain his rudeness. I walked away and the guy still followed me back to the bar. He stood by me until I decided to finally talked to him. I didn’t appreciate being stalked after he was rude to me. Also the elevators didn’t work. I waited 20 minutes for a elevator to come and when it did it was full and I was forced to wait another 15 minutes for the next one which was also full but I squeeze on because we were already running late. No way I should spend over a half hour waiting for a elevator.

    Sep 09, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrible experience

    Horrible experience left our family very upset. We checked in just before 8pm with 3 small kids. We tried to go to the restaurant which was open until 10 and the server was so rude. Maybe she didn’t want to be bothered so late but there are hardly any restaurants close by. We have a child with an allergy and she was so ignorant answering questions about the menu. When I tried to clarify an ingredient she began to yell obscenely and tell me that I was accusing her of not knowing how to do her job. It got to the point where we had no choice but to leave. The kids were so upset and didn’t even want to stay at the hotel. I sent 2 emails to the hotel but no one cared enough to reply. I also agree with others that the lobby is nice but the rest of the hotel wasn’t the cleanest. Beds were comfortable but rooms are very loud and we could hear the people in the next room showering and talking. The AC unit was also very loud every time it came on. The front desk staff was friendly but no help in finding restaurants. I thought we paid good money for a ‘nice’ hotel. But we will never chose Hyatt again.

    Sep 08, 2024