Wish you were here?
Hotel overview
Property information
{{title}}
Hotel details
General policies & fine print
Ratings & reviews
TripAdvisor traveler rating
3822 reviews
-
Oct 10, 2024Zero concern about customers
There is absolutely no customer service at this hotel. When I checked into my room, it was not cleaned properly. It also did not have a microwave and I was left with one bath towel, no hand towels, no replenishing toilet paper, etc. There was literally excrement on the toilet bowl, a long, black hair in the sink, a filthy side table, etc. I complained over text and asked for towels and a microwave. I even sent pictures. After complaining, absolutely nothing was fixed. They texted me again asking how my stay was and a second person offered to call me. I said yes to a phone call and no one called. On 9/6 I called Hilton's customer svc line who said that someone would call me within 72 hours. After hearing nothing from Hilton, I called again on 9/25 and was told the same thing. Today is 10/10 and no response has been given. I called Hilton again. I was informed that I would be transferred to the local hotel mgr. When the agent got back on the line, she said the hotel mgr that was there during my stay was no longer an employee (seems like a smart termination). The agent told me I would have to call the new manager back because they were not available when I called. Hilton has lost a longstanding customer due to the malfeasance of Penn's Landing.
-
Oct 08, 2024Great Stay at Hilton Philadelphia Penn's Landing, but Room Temperature Could Be Better
I stayed at the Hilton Philadelphia at Penn's Landing from 10/5 to 10/7, and overall, it was a pleasant experience. The hotel has an upscale ambiance, and all public areas are very clean and well-kept. The service was prompt, and our wait times were minimal, about 5 minutes, which was appreciated. We had a beautiful room on the 15th floor with a great view, but unfortunately, the room was warm because the sun was beating in, and the A/C couldn’t keep up. After going out to dinner and returning to find it still warm, we requested a new room and were given a similar one on the 18th floor. While initially cooler, the A/C in this room also didn’t seem to work effectively, and we woke up to an uncomfortably warm room. Despite the staff's efforts to have maintenance check it out while we were exploring, the issue remained. Aside from the A/C troubles, the stay was wonderful. The staff was friendly, and the hotel itself is well-maintained, but I do hope the cooling system is not a widespread issue. If the temperature control had been better, this would have been a perfect stay.
-
Oct 06, 2024Unsatisfied
Hotel room was very hot and front desk didn’t properly activate key cards . The view was great . The smell in the room was stale . I’ve stayed here other times and had better experience. We received a phone call from front desk about our speaker being too loud however it was early in the night and we were celebrating but it was not excessive. Hilton has to do better .
-
Oct 03, 2024Worst OLD Hilton experience!!
Worst Hilton Hotel experience. My hotel room was not ready when I arrived at 4:00 p.m. 2 hours later the room hadn't been dusted, and no shampoo in dispenser. I was given drink coupon and on another occasion when room wasn't cleaned as requested, I was given breakfast coupon. The elevator didn't work one day and I would have to walk up 9 flights of stairs had I not waited until repaired. Wifi is very spotty, television worked spotty as a result! $1218.67 for 4 days. They even include a tip charge on breakfast!
-
Sep 28, 2024Excellent Stay
Staff very pleasant. Hotel has excellent amenities. Very clean & comfortable rooms. Hotel staff communicated well prior to arrival through check out. Convenient location with great views of city and waterfront. Parking easy to navigate. Excellent stay.