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2058 reviews
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Jun 28, 2025Terrible experience
The facility of the hotel is old and need serous renovation. The whole hotel power was tripped during my check-in and have to wait for 2 hours for the power to come back on in order to check-in. Power keeps on tripping every few minutes for 3 days and aircond is not working in room until the power issue got fixed on the third days. WiFi in room is not working. Lift is not working and only one Service Lift is working, have to wait for 10 mins to get to the floor. No compensation was given for the inconvenieces. Terrible experience.
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Jun 28, 2025
Disappointed
Lots of issues. I hope they fixed things this week. It was very clean and the front staff were very friendly. Other issues made this a disappointing weekend.
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Jun 27, 2025Overheated in Happague
This once classy hotel continues on a downward slide. The elevator bank had 1 working elevator. They open up the service elevator which no one should ever have to experience. In the middle of a heat wave no less, there was barely air on in the corridors. There were 4 wedding parties staying at the hotel. Coupled with the elevator situation, it was less than pleasant. Prices are on the rise yet there is no investment to improve the member experience.
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Jun 27, 2025Dated, but very accommodating
My only complaint is the elevators. Out of the three, only one worked and it was way too slow. I used the stairs more often than I thought I would.
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Jun 24, 2025
STAY AWAY! Worst hotel experience ever
No power for several hours. Rooms did not get cold. Water does not get better than warm for showers whether it’s late at night or early in the morning. Only 1 of 3 elevators worked. Don’t stay above the 3rd floor or you’ll wait for over 20 minutes for an elevator.