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TripAdvisor traveler rating1300 reviews
Awful Response to the COVID Situation
I recently have been having the worst experience with The Hyatt Regency Long Island. I am scheduled to get married in September and called last week to ask my options regarding the room block with what’s going on. I had been emailing the person I originally was dealing with and got no response. Their entire team except Nick was furloughed and didn’t notify any of their brides or respond to any of the emails. Nick was beyond rude and completely lied about how they are handling the covid situation being set by their corporate office when it’s actually up to the individual franchisees. They are still holding me completely accountable for the room-block that I agreed to before all this started going on. I tried explaining to him that I can’t expect people to book rooms right now for a wedding when the hall is currently closed, we don’t know if it’s happening, I may have a limited guest count, I can’t send our invitations yet and and need to meet my minimum in 3 months, people are reluctant to travel, or may choose to cancel because my dad has MS and I can’t imagine putting him in a room with that many people or getting married without loved ones with health conditions present. I tried seeing if they would work with us and asked about different scenarios. At one point Nick completely cut me off and told me he had to go because he had 60 other brides to deal with. When I called Hyatt Consumer Affairs directly to get some answers he sent me a nasty email within minutes and consumer affairs did nothing to help. I understand that I agreed to a contract but their cancellation rate and not meeting my minimum rate is based on reasonable loss, given this situation I feel like that shouldn’t apply and they should be more accommodating. If I am being treated so poorly during such hard times, I can’t imagine how they will treat my guests. He also kept pushing me to “formally cancel so he could start the process” because upon doing that they can charge my credit card for 75% of the room block right now (about $2,000). The entire situation is really awful and how they are acting is disgusting and taking advantage of a terrible situation.
Visit for wedding
Considering the pandemic, the visit was very good. My only issue was the bathtub dripped and there were no wash cloths. I called the front desk, but never got any. Had to go to a wedding, so that could be why they never appeared!
travel and accomodations were hurt by the coronavirus pandemic. No breakfast....bar closed...we had a wedding at another venue and we stayed at the hotel. I think the staff did the best they could under the circumstances.
The rooms were clean and comfortable. I got the best sleep I have ever had in a hotel. I always wake up at 3-4 am and I could have kept sleeping after my alarm. I did not hear noise from other rooms. Because of health scares I wiped down the room and had nothing on my Lysol wipes when finished.
Breakfast was Delicious!!!!!
Customer service was great, the desk in the room was chipped and the toilet seat needed changing so basically my room needed a little TLC but breakfast made it easy for me to overlook those issues because it was soooooo good.