TripAdvisor traveler ratingbased on 3328 reviews
LocationIncline Village/Diamond Peak
Wish you were here?
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusions:
• local shuttle to area shops and restaurants, welcome glass of sparkling wine, 800/888/local calls, fitness center, $5.00 match play coupon for casino, incoming/outgoing faxes, business center access, summer inclusions (memorial day thru labor day), beach/pool chair, umbrella and personal towel service, exclusive access to hotel's water sports rental company - kayaks, paddleboats, jet skis and motor boat rentals, daily children's beach and poolside activities, exclusive access to hotel's private pier and beach bar, yoga on the bach (weekends only), Saturday night dive in movie, winter inclusions ( after labor day to memorial day), snowshoe usage, unlimited gopro camera usage, ski valet, s'mores kit and complimentary Wi-Fi.
Ratings & reviews
TripAdvisor traveler rating3328 reviews
Hotel needs TLC but in good location with great staff
We arrived at the Grand Hyatt late on Friday night. The rooms were ready, and the front desk staff were warm and welcoming, and even had glasses of champagne for arrival. However, some annoying things happened - 1) the toilet in the room was quite dirty; urine was pooled near the back of the toilet seat. 2) the room itself had two adjoining doors, and we could hear heavy coughing coming through the door, and a television, but the funny thing was that within 30 minutes of our arrival, security appeared at the door and told us were too loud. Later we moved to the new room that was much cleaner and quieter. The hotel has multiple dining options including a small coffeeshop where you can grab snacks and a quick bite. We had breakfast buffet each morning. Food and service were great there. However, we dined there again for dinner but the service was very slow. Don't forget to make reservations at Lone Eagle Grille. Walk-ins are possible in the bar area but the wait can be very long. Activities in and around the hotel were plenty. Incline Beach is within walking distance from the hotel. Diamond Peak Ski resort is very close by. Our kids favorite activity at the hotel was making s'mores at the fire pit. The pool is heated and usable all year. The arcade was quite small with games that are quite expensive to children. The gym was decent and had most of the equipment we need. Overall, we had a good stay but they need to make some room improvements/upgrades, and work on F&B service.
Great Family Resort close to Diamond Peak
Hyatt Regency Lake Tahoe Resort provides a great family experience. Pet friendly, heated pool, fire pits for making s'mores, hot tubs, and beautifully manicured grounds with friendly staff. Gorgeous views of Lake Tahoe. Close to Diamond Peak ski resort with available shuttle service. A wonderful family get away close to many mountain activities.
Lakefront Cottage and Tower stay
Lakefront cottage is located perfectly. Tower Room was stuffy. Spa treatments were overpriced but staff was outstanding. We are locals and know where to go and what to do and new the offseason situation prior to our planning.
Wonderful hotel and wonderland Lake Tahoe
They hotel is so nicely managed and built. Staff is amazing, kind, humble and resourceful. They are all there to enhance anyone’s experience grand. Thanks for also providing local transportation and directing ya to the delicious restaurant across the street l.
Major Upgrades Needed
The resort's website portrays the Hyatt Regency Lake Tahoe Resort as a top-notch destination. My husband and I booked our honeymoon there, looking for a place to be able to hole-up and just relax. When we checked in, we were "upgraded" to another room and we were excited. We got to the room and were so disappointed. It was a huge room but there was one window tucked awkwardly in the corner, making the room extremely dark. The bathroom was tiny and in major need of an upgrade. The carpet throughout the entire place was all torn where it met the walls. The worst part, however, which I have seen some complaints about, was that you could hear everything going on in the hotel through the walls. All night my husband and I thought there was a foghorn going off about every 10 minutes. At 4:30am we figured out it was the elevators, which were a full six rooms away from us! We could also hear all of the plumbing from the surrounding rooms, so it was an extremely restless night. We checked out the very next morning and found a different resort to spend the remainder of our honeymoon at. I will say that the staff was great, the front desk attendants were very friendly and great to work with. The lobby of the resort is beautiful and welcoming, but the room and the constant noises were just not what we were expecting. And after talking with other people throughout our trip to Lake Tahoe, it seemed the general consensus was that the Hyatt needed to do some major updates to keep up with competing resorts.