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TripAdvisor traveler rating3640 reviews
Service at Hyatt House Jersey City
Lynn Woods leads her team with perfection. Notable team members are Alexsis, Jessica, Victoria and Dante. Their customer service is like having royal treatment. They remember names, drink orders and room preferences. Thanks to the entire staff at the Hyatt House Jersey City. I wouldn’t stay anywhere else.
Very Nice, but No Public Parking (Not that you need it)
I had a lovely stay here, but one of the reasons I booked was because it said it had public parking. It does if three blocks away qualifies, and the valet told me it would be cheaper to valet because there were no in/out privileges at the public lot. So be prepared to spend an extra $40+ a day on parking. Other than that, it's a great location, wonderful view, right next to the Path station and the ferries. You can walk to some great local restaurants. Staff were attentive and helpful.
No wake up call after the daylight saving time began
While checking in, I specifically mentioned that my daughter has an early morning flight and requested a wake up call. The daylight saving time was about to start at 2 am, so in order to be on the safe side I needed something else besides my regular alarm clock. I was assured that we will get a wake up call at 6 30 am and then a follow up call at 6:35 am. There was none. Luckily, my husband called me, so my daughter made it to the airport on time. I travel a lot and stay in various hotels on both sides of the Atlantic, and I never had any problems with wake up calls. I strongly hope that the Hyatt Regency staff will treat simple requests of its guests with more attention and respect.
Great location and value for money!
The title is self explanatory. The property does have a spartan feel when it comes to the rooms and a minor face lift is in order. Check in/out process is a breeze and the breakfast offering at Vu is great.
Beautiful common areas and beautiful Hudson views but the rooms were outdated and walls were filthy. Light switches were filthy. Beds not comfortable. Breakfast was just ok. Customer service was great. Location is great.