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Ratings & reviews
TripAdvisor traveler rating
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Great hotel
Best place to be on 4th of July. Literally walk out the front doors and watch the fireworks over the river. Room was spacious and guest services was excellent.
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Shower faucet didn't work and the club was closed that you pay extra for
The bathroom control for the shower and bath didn't work - maintenance worked on it but it never worked as it should - had to get my clothes on to go downstairs to get someone to come fix it ... and by the way i paid extra to stay on the club floor... which after arriving finding out the club was closed ,.. so paid extra for nothing without any warning in advance ... Bad business!
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Highly recommend for your stay in Jacksonville
The Hyatt Regency was a great choice for our family reunion -- the hotel was large, views of the river from the room were amazing, food and drinks in the hotel was really good, and there were scooters right outside of the hotel :)
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Business metting
Had business meeting in St. Augustine. Lovely view and staff was fantastic! Property is well maintained. I did notice some furniture in the lobby area that really should be changed out as it was faded and very worn.
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The Heart of Jacksonville and a Great Hotel
Beds are comfortable, water hot, AC/heater was not too noisy, room smelled good and was not musty. Staff was very helpful and aside from learning how to use our key in the elevator we had a great experience here. The elevators are fast and that was a shocker. Luggage carts work well and food options are available both for the hotel restaurant and local restaurants. You can uber, DoorDash and there is easy pick up from this hotel. It isn't far from here to Friendship Fountain and we enjoyed our stay. Would stay again!