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Hotel overview

Set along the newly developed north riverbank boardwalk, the hotel is located in the heart of the downtown business district and within walking distance of the Florida Theatre, and a mile from TIAA Bank Field - home of Jaguars NFL football.

Property information

Year Built: 2001
Last Renovation: 2006
Accessible rooms: 43
All rooms non-smoking: 957
Connecting rooms or suites: 278
Double bedrooms: 709
Executive floor: 1
Floors: 19
Nonsmoking rooms: 957
Rooms with internet access: 963
Single-bedded accommodations: 235
Suites: 25
Total rooms: 963
Total rooms and suites: 963

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children 17 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: 1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 5805 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel

    Best place to be on 4th of July. Literally walk out the front doors and watch the fireworks over the river. Room was spacious and guest services was excellent.

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Shower faucet didn't work and the club was closed that you pay extra for

    The bathroom control for the shower and bath didn't work - maintenance worked on it but it never worked as it should - had to get my clothes on to go downstairs to get someone to come fix it ... and by the way i paid extra to stay on the club floor... which after arriving finding out the club was closed ,.. so paid extra for nothing without any warning in advance ... Bad business!

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Highly recommend for your stay in Jacksonville

    The Hyatt Regency was a great choice for our family reunion -- the hotel was large, views of the river from the room were amazing, food and drinks in the hotel was really good, and there were scooters right outside of the hotel :)

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Business metting

    Had business meeting in St. Augustine. Lovely view and staff was fantastic! Property is well maintained. I did notice some furniture in the lobby area that really should be changed out as it was faded and very worn.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    The Heart of Jacksonville and a Great Hotel

    Beds are comfortable, water hot, AC/heater was not too noisy, room smelled good and was not musty. Staff was very helpful and aside from learning how to use our key in the elevator we had a great experience here. The elevators are fast and that was a shocker. Luggage carts work well and food options are available both for the hotel restaurant and local restaurants. You can uber, DoorDash and there is easy pick up from this hotel. It isn't far from here to Friendship Fountain and we enjoyed our stay. Would stay again!

    Jul 07, 2025