Hotel overview

Set along the newly developed north riverbank boardwalk, the hotel is located in the heart of the downtown business district and within walking distance of the Jacksonville Landing, Center for Performing Arts, Florida Theatre, and a mile from ALLTEL Stadium - home of Jaguars NFL football.

Property information

Year Built: 2001
Last Renovation: 2006
Accessible rooms: 41
All rooms non-smoking: 955
Connecting rooms or suites: 278
Double bedrooms: 709
Executive floor: 1
Floors: 19
Nonsmoking rooms: 955
Rooms with internet access: 963
Single-bedded accommodations: 237
Suites: 25
Total rooms: 963
Total rooms and suites: 963

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children 18 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: 1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

4.0 4395 reviews
  • 4.0 star tripadvisor rating
    My Stay

    The hotel was nice and clean, and the employees were ok .. The one problem that had was that rooms did not have a microwave in them, so everybody had to go down stair and use the microwave in the lobby .

    Sep 15, 2020
  • 3.0 star tripadvisor rating
    NOT WORTH THE MONEY

    I'VE stayed in hotels a lot cheaper and had a far better experience. For the money i paid for a king suite in this hotel it was definently not worth it. TOOK FOREVER TO GET AHOLD OF ROOM SERVICE ONLY TO BE TOLD THEY WERENT DOING ROOM SERVICE AT 3 A.M. BIG RIP OFF

    Sep 14, 2020
  • 1.0 star tripadvisor rating
    Very uncomfortable

    The air condition was turned on 60 and we sweated all night long. The mattress was hard as a brick, and nothing separated the sheets from the mattress. We slept between the sheet and the comforter. The stay was extremely overpriced. I will choose a super 8 before I choose to stay here again.

    Sep 13, 2020
  • 4.0 star tripadvisor rating
    Good hotel, great staff, needs some upgrades.

    This is a very clean and sanitary place to stay. The staff was amazing. I was a little disappointed when I upgraded my room. It was supposedly newly refurbished but still looked like it could use some paint and new furniture. Restaurants and takeout were good. Social distancing and wearing of face mask were mandatory. Still a good place to stay.

    Sep 12, 2020
  • 3.0 star tripadvisor rating
    Disappointed

    Rooms are not as clean especially the bathroom. The bed moves too much which is not good for light sleepers. There are no restaurants open, only the marketplace. Very disappointed with this stay the rooms look outdated.

    Sep 12, 2020