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Overall great Experience!
The property was beautiful and well kept. The staff’s availability to assist us with the golf carts within the resort was really nice. The Air conditioner was not restricted to use within a certain range. I avoid places that push a “green” agenda and only allow you to see the temperature according to what they feel is acceptable. The room was clean. I do wish there had been a little more drawer space. We were there for 8 days and had a lot of stuff. I like to be able to unpack all of my things when we are going to be there for several days. Overall it was a great experience. I wish we had visited Old San Juan earlier in the week. We didn’t get around to it until our last day so didn’t realize how much more we could’ve enjoyed during our visit. Lots of history there.
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Loved it!
My husband and I just stayed here as part of a work reward trip and absolutely loved it. All of the grounds were stunning, our room was amazing, the food and drinks were yummy and everyone on staff was friendly and helpful. I also had an amazing massage from Lena at the spa. We did not enjoy the boat tour that we booked through the hotel’s tour company, but that was our only negative experience. We loved that the hotel was in a bit of a more remote location, but still only 45 minutes from San Juan. It also never felt very crowded here which we also enjoyed.
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10/10 PR experience
The Hyatt Regency Grand Reserve surpassed my expectations in every way! We were steps away from the ocean in our (upgraded) ocean front deluxe room. And the breakfast buffet is a feast!! Every single staff member is kind and helpful. The property is immaculate. I can’t say enough positive things about my experience here.
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A great resort!
A great resort! It was beautiful and with my Hyatt status, I received many benefits that really made my stay truly enjoyable. The dedicated check in area for Hyatt members was really nice. I was upgraded to a room with the ocean front view. However, the breakfast was ok. While it is true that the buffet has many options, the flavor was pretty mediocre.
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Anthony at Nori
Our experience with Anthony at Nori ( Japanese Restaurant) was awesome. We will definitely comeback to the restaurant and this hotel also. The restaurant is run efficiently and the food is great, they pay attention to everything and the desserts are delicious