TripAdvisor traveler ratingbased on 5921 reviews
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Ratings & reviews
TripAdvisor traveler rating5921 reviews
Travel during COVID-19
Rooms need to be updated! Overall, the stay satisfactory, pictures need to be updated on website. Rooms need to be looked over after cleaning to ensure crumbs and hair have been picked up. More up to date amenities...
Overall worth the money.
Overall worth the money. The view was perfect, the room comfy, the service exemplary. I feel like the dirty bed spread was an honest oversight and didn’t reflect the overall quality of the hotel. I would definitely go back.
It was a great experience
Both my girlfriend and I enjoyed the stay and can’t wait to return. The view was stunning, room was great, and looking forward to enjoying the rest of the amenities during our next visit here. Hopefully COVID is done with by then.
An airport hotel that does not take care of business
Flights right now are very difficult and American Airlines is busy dropping flights so our flight home was canceled so we had to fly the next day so we had to spend the night in Dallas. We checked in after 7PM and made a wake up call for 6AM the next morning! We never got our wake up call and almost missed our flight. When we called the front desk at 6:45AM when we woke up luckily they she stammered and said oh your phone was busy. What a BS reply who would we be calling in the AM when we are trying to make a flight. We have traveled extensively and even in the 3rd world countries they will follow up with a second call and if still busy will knock on your door to make sure. Very disappointed in the Hyatt and we have stayed here before but I think business's are using Covid as their excuse for poor service and we wont stay here again.
I Will Be Back!
I loved the cleanliness and service provided by this hotel. The rooms were very nice and the food was great. My husband went down to the bar for a drink with our friend and they were both impressed by the bar. It was comfortable and clean, overall a beautiful hotel with great staff.