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2056 reviews
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Jun 30, 2025I got escorted out of my room at 7am! unbelivable!
First, there was cookies on the floor by the bed when I enter the room first day. not big deal. Now here is the story, the worst experiences in my life of all. I was escorted out of my room like a criminal. I was there for my daughter's National Volleyball Tournament. My husband took my daughter to convention at 6:30, and my son and I were to leave at 7:30am. at 7:24, time is clicking. I was changing and naked when the security lady with tattoo knocked my door. "who is it?" I asked. "SECURITY!" she said. I assumed some crime happened before we check in, and I expected she had key to my room. therefore, I repeatedly screaming, " don't open the door!" while I tried to put on ANY clothes I can find in my suitcase. When ready, I opened the door and asked why she was here and what was going on. She told me, " you will have to come downstairs with me right now" I asked what is the matter. she said, " they didn't tell me exactly, but there is an issue with your credit card.". I am like.. ok. I went down with her, with my son. and she took me to front desk. I asked the front desk, what was the matter. He said, you don't have a credit card on file. I said, "yes I do", That is how you gave me the keys to my room. he checked the system, quizzed me on my last 4 digit. and said, everything was fine. no issue. sorry. then, he gave me a key to go back to my room. I took the key and rush back to my room and grab my bag and headed to the tournament. at night, when everyone was dead tired, I was busy getting food for the team, and now guess what? ALL their keys are not working. The only one key works was with me. Come one Sheraton! I am a Hyatt Globalist and that just reminded me which brand we all should choose for real hospitality. What you did to me and my son was absolutely rude. unprofessional. inconsiderate. When was the last time you handed anyone a room key without taking their credit card or security deposit? IF, my card was bad or got issue, you could have call my room or send in note under my door. Do you need to escort me out of my room at 7:24am? Everyone at the hotel saw how there were 500 people at the lobby at 6:30 , all trying to get to convention. Do you think I was supposed to be in my room still? and if so, did you think having your mistake fixed was the priority of my stay?
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Jun 18, 2025Ideal hotel
The Sheraton Kansas City offers spacious and clean rooms that are properly serviced each day, providing a comfortable stay for guests. The hotel facilities are well maintained and feel secure, which adds to the overall convenience. However, the front desk staff could be more welcoming, as they often appear indifferent and lack the willingness to assist. Additionally, the food quality falls below expectations, especially considering the price, making dining on-site less appealing.
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May 24, 2025Cold pool no body wash
Pool is definitely not heated, false advertising! Complained to the front desk twice. Cleaners came through our room twice and did not fill the body wash. No body soap option either. Restaurant on site is terrible. Dry bread and undercooked pasta
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Jan 26, 2025I COULDN'T LEAVE MY ROOM FAST ENOUGH!
As some other reviews make note of, my room and the hotel as a whole could use some renovations. My encounters with hotel staff were all good. I was at the hotel for TWO nights. My POOR rating relates to a couple of simple matters . . . in my TWO nights at the hotel . . . I killed TWO BUGS in my room . . . ONE on my pillow and FOOD from the previous person in my room was left in the refrigerator. These three circumstances left me with a disgusted feeling and an overwhelming desire to get the hell out of that hotel room. I travel very often and I'm in hotels often . . . anyone who travels enough will eventually have some nasty stories from hotel room stays . . . this is the first circumstance I've had to provoke me to write a review. Simply because I feel compelled to encourage the operators of this hotel to get their housekeepers to BE BETTER! I'll attach the photos that I took of the THINGS I encountered in my room.
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Dec 22, 2024
Good stay for a long weekend
I’d stay again. The room was big and clean with a great location. Nice bar and room service was good. Not bad cost to park or pet fee both reasonable. We went in the winter so having the indoor link to get to the shops and food center plus union station a big plus. Down side is it needs some tlc. Club also under renovation but breakfast was good, no access at night for the weekend.