Hotel overview

Ultra modern 40 story highrise guest tower overlooking the Crown Center and downtown Kansas City. Hotel offers 733 guest rooms that are sound-proof, have individual air-conditioning controls, direct dial phone with message alert, color TV with feature movies, video check-out and AM/FM radio. Hotel opened 1980.

Property information

Year Built: 1979
Last Renovation: 2004
Accessible rooms: 15
All rooms non-smoking: 711
Connecting rooms or suites: 50
Double bedrooms: 317
Floors: 42
Nonsmoking rooms: 711
Rooms with internet access: 733
Single-bedded accommodations: 354
Suites: 42
Total rooms: 733
Total rooms and suites: 733

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory Prices are based on single or double occupancy. You may incur additional charges at the time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant’s charges.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Second Room available at 50 pct discount off the rack rate if connected and with adults
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 18
Pet Policy Pets Not Allowed

Ratings & reviews

TripAdvisor traveler rating

4.0 2004 reviews
  • 3.0 star tripadvisor rating
    Nice Location, Great Club Floor & Weak Service

    Recently stayed one night at the Sheraton. Had a pleasant check in and got a great room with view and the Club Lounge is great. Downside was the lack of service and support. When I called the front desk for service around 10:00 none would answer the phone. After it rang 20 times I decided to call room service and after 20 rings I was hung up on.....I also didn’t understand how a large full service like the Sheraton did not have 24 hour room service. They shut down at 11:00.

    Mar 13, 2020
  • 1.0 star tripadvisor rating
    Disgusting, Rude, Dishonest

    Your PBX operator that was working on 2/15 was extremely rude and unprofessional. Michael the front desk manager was self serving and rude to be very kind about it. The processes this property uses to qualify guests based on their rate is disgusting. I'd make sure they didnt charge your method of payment before arriving.

    Feb 18, 2020
  • 4.0 star tripadvisor rating
    Good

    We have been staying at this hotel for years during the Heartland of America’s conference. The rooms have been renovated this year and are very nice. We had issues with hot water all weekend. I called twice and they were attentive. My husband got one hot shower and the rest of the time the water was warm at best. Other than that all was good..

    Feb 16, 2020
  • 5.0 star tripadvisor rating
    Superb!

    We had a wonderful stay here! We brought our 2 year old son with us for the first time and everyone was super wonderful to us. Starting with the valley, bell hop and check in, everyone was very helpful and extremely professional. They went above and beyond to assist us. We had a great view of the city and our rooms were very clean with comfy beds. I love the layout of this hotel with the large lobby and mezzanine, lots of space to just hang out and chill. Stopped by the coffee shop and the gift shop for some extras and had great service there as well. Spectators was nice, good spot for beer and the food was yummy. We also enjoyed the breakfast buffet, not huge but just what you need. We took the Link walkway over to Crown Center which is the best perk of the Hotel, connected to everything so we did not have to walk outside. My only complaint would be the bathroom, the hotel pipes were very loud, you could hear the water from the rooms around and the sink valves need WD40 or something. Our toilet was extremely loud and needs the valve checked as it would get stuck and keep running until you jiggled it. But overall, this Hotel is a GEM! As first impressions go, absolutely wonderful! Thank you for making our first vacation with a toddler so memorable. We will be staying here again for sure. Suggestion for Hotel- reopen the revolving restaurant :-)

    Feb 16, 2020
  • 4.0 star tripadvisor rating
    Critique of Crown Center Sheraton

    A very cozy stay in the heart of Kansas City. The walkway connectors across the street is an awesome way to travel on a cold wintery day. The atmosphere was perfect for a conference. Rooms are roomy and cozy as well. One of the highlights was ordering room service while watching a movie. The Spectators pub has excellent food, the caesar salad was outstanding, something about the dressing, and the burger was out of this world, paired with a glass of Cabernet Sauvignon capped off the day perfectly. I highly recommend staying here when visiting Kansas City. The WWI museum is just a few blocks away. The parking could be better but is convenient. Staff is very friendly and everything is very clean.

    Feb 01, 2020