Hotel overview

Historical landmark hotel located in the heart of the theater, financial and entertainment district of downtown Buffalo. Featuring 396 recently renovated guestrooms,two unique restaurants and fitness room. Hotel is connected to the Buffalo Convention Center via climate controlled pedestrian walkway and is just steps away from First Niagara Center and Coca Cola Field for concerts and sporting events.

Property information

Year Built: 1984
Last Renovation: 2009
Accessible rooms: 9
All rooms non-smoking: 396
Connecting rooms or suites: 66
Double bedrooms: 139
Executive floor: 1
Floors: 16
Nonsmoking rooms: 396
Rooms with internet access: 396
Single-bedded accommodations: 240
Suites: 16
Total rooms: 396
Total rooms and suites: 396

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Hotel details


Dining options are available for this property.
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Multiple amenities are available at this hotel.
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This property offers numerous activities.
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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children 18 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0
Pet Policy Pets Allowed: 1-6 nights, a $100 non-refundable pet fee will apply. 7-30 nights, a $200 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

4.0 2646 reviews
  • 1.0 star tripadvisor rating
    Seriously needs to work with cleaning staff

    Stayed at this hotel in December of 2019. The hotel its self was beautiful. The common area in the lobby was great as we were traveling with a group. The breakfast in the AM was perfect. I even used the gym, and it was great for a hotel gym. The rooms.... I've never been so disgusted in my life. Food under furniture, like whole pieces of pizza... dirty laundry left behind in the closet. Food in the couch. It really was gross. Too bad, for such a nice looking hotel. But wouldn't be back.

    Mar 10, 2020
  • 1.0 star tripadvisor rating
    Not a pleasant experience

    The check in process was dreadful. I booked a KING room and requested a quiet one, as I am a light sleeper. The front desk attendant, Olivia, ignored my request. At first, she placed me on the same floor as the pool, with kids running down the hallway. When I returned, she placed me in the room next to elevators and right in front of the ice machine, which was super loud. When I expressed my disappointment, I was told that the hotel is out of king rooms and placed in a double room with a connecting floor, even when I paid for a king. Unlike most Hyatt properties, the staff at this hotel do not appreciate returning customers, and my status with Hyatt loyalty program did not help.

    Mar 07, 2020
  • 1.0 star tripadvisor rating
    Stay somewhere else

    This hotel lacks customer service. Hotel needs major updates. Housekeeping doesn’t verify rooms are fully cleaned. found a phone charger and coffee pot was dirty. Elevator button was broken on the 10th floor. Rooms are very dated but large. The food at the hotel is good if you can actually get someone to seat you. You will spend more time waiting to be seated then it takes to eat even when the hotel is empty. Valet was ungrateful, I thanked them for bringing my car around they complain ignored me and walked off. Front desk acted like helping a customer was an annoyance more than their job. I left 3 days in of an 8 day stay. switched to the Rochester Hyatt regency which is way better.

    Mar 06, 2020
  • 5.0 star tripadvisor rating
    Buffalo's Must Stay Hotel

    This hotel is an absolute must if staying in Buffalo. The location is right where you would need to be (free rapid transit to the arena and canal - walking distance to theatre district). The absolute selling feature is the quality of the staff. I recommend this hotel as a guaranteed good stay. You will not go wrong.

    Mar 05, 2020
  • 5.0 star tripadvisor rating
    Heyyyy!! Hyatt Buffalo rocks

    What a find!! I hadn’t planned for a hotel and got lucky through a booking app; it was cheaper than the Holiday Inn. My room was beautifully appointed and very clean. Although the size of the tv seemed a bit big for the space. The Atrium restaurant has an amazing breakfast buffet for a great price. The only 2 “issues”... the concierge didn’t seem to know options available for what I was looking for. And one of the Guest Services staff was a bit short with me on the phone the morning of checkout.

    Mar 02, 2020