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3191 reviews
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Apr 26, 2025Interesting elevator. Old but nice! Will stay against n
The hotel was very nice. It is old, and it is different from other Hyatt Regency that they do not carry the same brand hair care product. They have their own small bottles of toiletry items. Very quiet for being in downtown. Elevators were very interesting! It had a touch screen rather than buttons! I would visit again.
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Apr 22, 2025No cold water, dangerously hot shower
Health hazard!! DO NOT STAY HERE UNTIL THEY CAN PROMISE THIS HAS BEEN FIXED. All you need to know: HOT water coming out the COLD tap and toilet. If you let it run for a few seconds it does not cool down. This place has old, like pre-1985 shower fixtures that have obviously corroded inside and are allowing hot water to run through all the cold water pipes. Took one shower splashing scalding hot water because I couldn't stand under it to figure out there was a problem. I told the desk at 4pm Friday and they said they’d “look into it”, but no one came to our room. Later I found that the hot water was also coming out the cold sink tap and toilet. I went to the desk in the morning and asked if this was an issue throughout the hotel and they said “It’s not the first time I’m hearing about it, but no, it’s not every room”. They gave me the room next door and I immediately tried the sink tap and, guess what? Same problem in that room. Drinking hot water from a tap is a serious health risk, it becomes full of heavy metals that are easily dissolved by the hot, corrosive water. By running hot water through the cold water pipes and taps, this is what you are drinking, even if the water cools down. So forget about coffee in your room, filling a water bottle, etc. Even brushing your teeth with hot water just feels kind of gross. I will be researching whether this is a health code violation, but I can’t believe management is so willing to risk the health of visitors. I gave a two because other than the water issue, it was close to downtown theaters, a mile from waterfront park. It’s an aging hotel but was clean quiet and decent otherwise. UPDATE: They sent an engineering tech to our room (at 7:30am on a Sunday morning), but nothing was fixed when we returned later that day. We ended up staying because moving to another hotel would have been a pain. The Hyatt made no offer to reduce the rate or any other kind of compensation for not having cold water and not being able to shower properly for three days.
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Apr 18, 2025sleeping area bad
the bed sink in not confortable and the room is clean the breakfast eggs are horrible the lobby was clean, the 7th floor ice maker machine doesnt work and i request the 12th floor that was rejected I will not recommended to my friend or familys. therefore my review it's a 3 of 5
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Apr 17, 2025
Great stay at Hyatt in Buffalo, NY
Rooms were spacious and clean, beds were comfy, and room service was great and prompt. There were a lot of conveniences for food, right in the hotel, and across the street is the BEST seafood and soul food restaurant in Buffalo, called "Flaming Fish". You got to try it before you leave Buffalo!!!!!
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Apr 17, 2025
Best hotel in the middle of the city
Best hotel in the middle of the city. Accessible and just a walking distance from most restaurants and shopping outlets. There is a Starbucks and restaurants in the ground floor. Valet parking is available and the hotel staff are helpful and courteous. It is clean and hotel rooms are big enough for a family.