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Hotel overview
Location
WaikikiProperty information
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Hotel details
Hotel advisories
General policies & fine print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
A porterage fee will be charged per person on all groups arriving and departing the hotel at the same time in excess of 5 guest rooms.
The Destination Fee will include:
Resort Fee Includes: $5.00 F&B daily credit (not cumulative), discounts to select activities & tours via hotel activity desk, tote bag, use of beach towels, beach chairs (Two Per Room), boogie boards, beach volleyballs, all based on availability, coffee served every morning in lobby, unlimited toll-free and local calls, discounted flat one-way taxi rate to/from airport (Five guests maximum, paid directly to company), 2 reusable logo water bottles, access to Flow Water Dispenser, ukulele musician every Friday, lei making every Wednesday and Friday (sign ups required), and unlimited Toll Free and Local Calls.
For guest staying 1-6 nights, a $75 non-refundable pet fee will be administered. Guests staying 7-30 nights, a $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered. Guests stay 30 + nights, please contact the hotel. The fee(s) will be inclusive of taxes. A maximum of 2 dogs per room are permitted. Only dogs weighing 50 lbs and under are permitted; two dogs may be allowed in a guestroom provided the combined weight of both dogs does not exceed 75 pounds; the pet fee encompasses this and pets exceeding are at the hotels discretion. All pets must be housebroken.
Ratings & reviews
TripAdvisor traveler rating
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Not worth 4 stars
Hotel to refresh(terrace, carpets,…) and breakfast to improve. For breakfast the basics such as eggs and fruits (ananas) should be served daily. There is not much variety. The swimming pool is way too small for such a 4 stars hotel and was even closed without pre-arrival notice. Definitely not worth the price nor the 4 stars
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My getaway
We were here to celebrate a birthday milestone. it was perfect and romantic all in one. The hotel concierge is very informative and friendly. They often ask if we need replacement of items such as washcloths and towels, and if cleaning was necessary. The atmosphere is comfortable and clean, and just enough space for what we needed.
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Average hotel
We stayed in PH, the room was partial ocean view, but all you see if the top of other buildings. Some ocean. The balcony needs new paint, the shower doors were hard and loud to slide. Tv channels were very limited, not that I go on vacation to watch tv but if we wanted to we couldn’t because the sounds was bad. Beds were comfortable and slept good. The breakfast was good and the staff was nice as well.
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Great location!
Well my pillow was flat but life goes on. We loved the location as it is walking distance to pretty much everything. Breakfast experience could be better. Oh and yea they could use a bigger laundry area. Waiting was a pain. But for the location, I’ll rate it higher than I would.
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Terrible experience
The room was dirty. There was a large wet spot in the carpet next to the bed. The bathroom smelled of urine. Parking was not available. The pool was not available. Jimmy Dean sandwiches were the only hot items served for breakfast one morning. Paid extra for a mountain view, but it was obstructed by buildings. So, you could only see a sliver of a mountain. No one was working the food and beverage area. Long waits for front desk support.