Wish you were here?

Hotel overview

Hyatt Place Portland Downtown Old Port Square is situated in the heart of Old Port near many popular attractions, restaurants and local businesses. We are 7 floors with 130 guest rooms including 11 suites with beautiful views of the Old Port area, Casco Bay and the Portland skyline. The hotel is within walking distance to local shopping, spas and minutes from the Portland airport. Our breakfast includes premium ingredients, cage-free eggs, and regional chef-inspired dishes. PET POLICY: 1-6 NIGHTS A 75 NON-REFUNDABLE FEE. 7-30 NIGHTS A 75 NON-REFUNDABLE FEE PLUS AN ADDITIONAL 100 CLEANING FEE-INCLUSIVE OF TAXES. MAXIMUM OF 2 DOGS PER ROOM ARE PERMITTED. WEIGHT MUST BE 50 LBS OR LESS MAX OF 75LBS PER RM FOR 2 PETS. FEES ARE IN USD. SERVICE ANIMALS ARE EXEMPT FROM FEES.

Property information

Year Built: 2014
Last Renovation: 2014
Accessible rooms: 7
All rooms non-smoking: 130
Connecting rooms or suites: 9
Double bedrooms: 25
Floors: 7
Nonsmoking rooms: 130
Rooms with internet access: 1
Single-bedded accommodations: 68
Suites: 11
Total rooms: 130
Total rooms and suites: 130

{{title}}

Hotel details

Dining

Dining options are available for this property.
Show more

Amenities

Multiple amenities are available at this hotel.
Show more

Activities

This property offers numerous activities.
Show more

General policies & fine print

Check In: 3:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay for free with an adult.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: Pet Policy - 1-6 nights, a 75 non-refundable fee; 7-30 nights, a 75 non-refundable plus a 100. cleaning fee will be administered -inclusive of taxes. Max. 2 pets per rm, weight limit is 50 lbs or less for 1 pet or max. 75 lbs for 2 pets. Fees are in USD

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 1439 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Nice staff great location

    Great location, near the shops, restaurants and piers, very friendly and helpful front desk staff, nice bar and friendly bar tender.

    Jul 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great location, lovely room, welcoming staff.

    We had a wonderful room with a balcony overlooking the water. The room itself was spacious and comfortable. The location was within walking distance of much of what Portland has to offer visitors. One big difference with this hotel - the staff seemed to really care about making guests happy. Such a huge change from most hotels we've visited lately. Definitely would go back if visiting Portland.

    Jul 24, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Customer Service Lacking

    The room was clean and very nice at the hotel. The lack of customer service from the front desk to valet was very disappointing.

    Jul 19, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Upscale Hyatt Place

    Stayed for 3 nights at this very nice Hyatt Place. Location can’t be beat and staff is excellent with a lot of local information. Globalist benefits including upgraded corner room, free parking and free breakfast were all included. The hostess at breakfast was super friendly and cheerful. Parking valets were very quick when retrieving car. The hotel does have a Tesla for short trips around town which we took advantage of. Would definitely stay here again when I’m in the area.

    Jul 17, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Pros and cons — mostly pros

    Much of our experience here was great. We booked it for its indoor pool (April in New England), but when we arrived, we learned the pool was closed for planned refurbishment — and no one had contacted or alerted us to let us know. (That was a huge disappointment and impacted our trip.) The front desk staff were friendly, rooms clean and comfortable, and the location is excellent. Call ahead if swimming or other specific amenities are important to you.

    Jul 14, 2025