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Hyatt Place - Phoenix North July 2025
I have been to PHX many times and always stay at Hyatt Place Phx North. From check in to check out staff is very welcoming and making sure the stay is great. Samantha runs a tight ship and it is evident on how Kylie, Ana, and Lawrence run the front desk. Well the stay was very good, I did have a few issues with the room. The shower knob came off in my hands and the sink did not have a filter in it. I brought the knob to the front desk and explained what just happened. I left for just over an hour and came back to everything fixed. Keith and Jason took care of it quickly. As my friends know, I am not a very patient person. Yet over 8 years of staying at Hyatt and have been welcomed everywhere. Renovations have begun and it is looking good.
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Pleasantly surprised first timers
Great location that is freeway close and in a safe business area. The location is under remodel but we did not have any disturbances along with it. AC worked great to overcome the AZ Summer heat. Breakfast had a good tasty selection with some standard hotel basics. Would definitely keep it on our future Hotel List.
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Pick another spot
The beds aren’t bad. The front desk people, who are pretty much all younger for staff, were all great. I’m not a “bad review guy” but this place needs some work. The lobby is great. Our room, not so much. Carpets were stained and gross, looked like blood spatter or wiped blood on the curtains, and the lights in the living area above the couch would not turn off no matter what. Brought it up to maintenance and they came up while we were out and said nothing could be done, so those lights were on 24 hours a day the entire time we were there. No switch would shut them off and they didn’t have individual switches on the lights themselves. They’re probably still on! Breakfast was good…waffle day (one day of 5) was the best, French toast day (one of 5) was good and the pancakes (3 of 5 days) get crusty and hard to eat REAL fast.
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Stay Away
This hotel was nothing like the online description. The bathroom was dirty, the linen and towels were dingy, the water was turned off twice during my stay for 3 hours each time, there was a large roach in my 1st room, the phones didn't work, half of the lights didn't work and breakfast was sub-par. Needless to say I was disgusted.
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Not the best!
This hotel is under construction. Hopefully after the renovations it will be more representative of a Hyatt hotel. Water was shut off for a few hours each day. The furniture is very outdated as is the carpet. The breakfast was good as well as the service.