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Do not stay here - disgusting and unhygienic
Very unhygienic room. Large stains on carpet, large stains on couch, white stains on bed skirt, red stain on wall by door. TV controller very dirty, dust everywhere. I do not recommend this property to anyone. My poor children were limited to be on the bed and walk around with socks as the room was in complete disarray. When I talked to front desk they got very defensive and said it was under renovation. WELL CLOSE THOSE ROOMS DOWN AND DO WHATS RIGHT FOR THE CUSTOMER.
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NOT SAFE!!
NOT SAFE!! intruders attempted to enter our room as we slept...awaken by the door being unlocked, handle movement, and forceful noise of the top safety bar stopping the door from fully opening again and again no answer from front desk as we pushed against the door ( yes we were frantic ) trying to stop the intruders from coming in just the beginning of this TERRIFYING experience this Hyatt property is SEVERELY mismanaged stay anywhere else
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Please choose somewhere else
This is the most filthy place I have stayed in decades. I stayed twice in the last two months the second experience was worst than the first. I was going to stay again but rebooked because I was afraid to sleep there the place is so disgustingly filthy. Hyatt should be embarrassed!
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Hyatt Disappointment
Extremely disappointed with our stay. Room was dirty, mold in bathroom, leak (pouring water when turned on)--they brought us a bucket to catch the water. Stain on carpets. Stains on pullout couch. Upon check in asked how far the airport was from the hotel and was told to google it. No linens in room, called front desk and was told to come get them. Need towels, was told to come get them after calling front desk. No lounge chairs in pool area, guest were laying on towels on concrete--front desk said they were broken and not replaced. Overall hotel looked old and dirty. Staff didn't appear to have pride in working there (always were on cell phones at front desk when we went by.) Did have breakfast one day and it was ok, and on par with typical hotel breakfast. Hotel is going through some rennovations (this is good news) but obviously my room was not one of the updated rooms yet, and possibly because it is scheduled for an overhaul they just didn't care about the existing condition anymore. Which is fine, but don't put a guest in the room then.
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Not as expected
Will not go back here again! Was not informed of construction of hotel; used this one as it said it had on site dining and bar, did not have either. Filthy carpets and bath, outlets did not work; very disappointed. Staff was pleasant--not their fault.