Hotel overview

Guest rooms feature contemporary decor with stylish furnishings including the Hyatt Grand beds, state-of-the-art media and work center with a high-definition 42 inch flat panel television that easily integrates with laptops, a comfortable cozy corner L-shaped sofa-sleeper, wet bar and bathroom vanity upgraded with granite counter tops. Enjoy complimentary wireless high-speed internet. Enjoy our complimentary a.m. Kitchen Skillet, with hot breakfast items, fresh fruit, oatmeal and plenty more to choose from. Served daily from 6:30a.m.-9:30a.m. (Monday-Friday) and 7a.m.-10a.m. (Saturday & Sunday) in our Guest Kitchen. 24-hour Grab & Go Cafe offers freshly prepared entrees, sandwiches, salads, and pizza. Available 7 days a week in Guest Kitchen. PET POLICY: 1-6 NIGHTS A 75 NON-REFUNDABLE FEE. 7-30 NIGHTS A 75 NON-REFUNDABLE FEE PLUS AN ADDITIONAL 100 CLEANING FEE. MAXIMUM OF 2 DOGS PER ROOM ARE PERMITTED. WEIGHT MUST BE 50 LBS OR LESS MAX OF 75LBS PER RM. FEES ARE IN USD. Service Animals are exempt from fees.

Property information

Year Built: 1992
Last Renovation: 2008
Accessible rooms: 5
All rooms non-smoking: 124
Connecting rooms or suites: 22
Double bedrooms: 46
Executive floor: 1
Floors: 6
Nonsmoking rooms: 124
Rooms with internet access: 124
Single-bedded accommodations: 78
Total rooms: 124
Total rooms and suites: 124

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Hotel details


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General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Children up to the age of 17 stay free in parents room
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: Pet Policy - 1-6 nights, a 75 non-refundable fee; 7-30 nights, a 75 non-refundable plus a 100. cleaning fee will be administered -inclusive of taxes. Max. 2 pets per rm, weight limit is 50 lbs or less for 1 pet or max. 75 lbs for 2 pets. Fees are in USD

Ratings & reviews

TripAdvisor traveler rating

4.0 845 reviews
  • 5.0 star tripadvisor rating
    more than exceptional

    Great and caring staff. Clean rooms. Nice exercise facility. I became acquainted with the staff on a first name basis and they truly went beyond the concept of customer delight. Such a delight in today’s world of having no idea what compromises excellent customer service. Bravo!

    Mar 07, 2020
  • 3.0 star tripadvisor rating
    Average stay

    Room was nice as expected, but wind was blowing outside and there was a draft under the window unit. Room was clean and outside elevators, water and granola bars provided for free. It was very close to the Conference I was attending and the shopping mall.

    Feb 27, 2020
  • 1.0 star tripadvisor rating

    Went to Indianapolis for the night to visit family after having a newborn. Checked in late just to sleep i believe i was there from 10 p.m. to 11 a.m. the next morning. I check out and a hour later my card has been charged with a smoking fee for 250.00 dollars. Me and my wife are non smokers and would never have our 2 month old daughter in a room with smoke. Called to ask what it was about and everyone i spoke to claims they did not work that day and would pass it on. Terrible experience. Very unprofessional.

    Feb 27, 2020
  • 4.0 star tripadvisor rating
    Hyatt Place Indianapolis/Keystone - Business Meeting

    It was overall a very good stay minus a small snafu when checking in. While checking in I was given access to another room that was already occupied by another individual and didn't know until I used my key to open the door. When I went back downstairs they promptly provided me with another room and no issues after that.

    Feb 24, 2020
  • 5.0 star tripadvisor rating
    Boat and Travel Show Weekend

    This was a great property. It is located in a business park about 2 minutes away from a mall and many restaurants. The staff was very accommodating. The room was clean as were all shared/common areas of the hotel. Breakfast was enjoyable as well. I would recommend this hotel to anyone wanting to stay in this area.

    Feb 23, 2020