TripAdvisor traveler ratingbased on 845 reviews
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TripAdvisor traveler rating845 reviews
more than exceptional
Great and caring staff. Clean rooms. Nice exercise facility. I became acquainted with the staff on a first name basis and they truly went beyond the concept of customer delight. Such a delight in today’s world of having no idea what compromises excellent customer service. Bravo!
Room was nice as expected, but wind was blowing outside and there was a draft under the window unit. Room was clean and outside elevators, water and granola bars provided for free. It was very close to the Conference I was attending and the shopping mall.
CHARGED ME FOR A SMOKING FEE WHILE VISITING WITH 2 MONTH OLD DAUGHTER
Went to Indianapolis for the night to visit family after having a newborn. Checked in late just to sleep i believe i was there from 10 p.m. to 11 a.m. the next morning. I check out and a hour later my card has been charged with a smoking fee for 250.00 dollars. Me and my wife are non smokers and would never have our 2 month old daughter in a room with smoke. Called to ask what it was about and everyone i spoke to claims they did not work that day and would pass it on. Terrible experience. Very unprofessional.
Hyatt Place Indianapolis/Keystone - Business Meeting
It was overall a very good stay minus a small snafu when checking in. While checking in I was given access to another room that was already occupied by another individual and didn't know until I used my key to open the door. When I went back downstairs they promptly provided me with another room and no issues after that.
Boat and Travel Show Weekend
This was a great property. It is located in a business park about 2 minutes away from a mall and many restaurants. The staff was very accommodating. The room was clean as were all shared/common areas of the hotel. Breakfast was enjoyable as well. I would recommend this hotel to anyone wanting to stay in this area.