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Ratings & reviews
TripAdvisor traveler rating
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A welcome respite
The amenities were excellent, and the room assigned was spacious and clean. The staff were very helpful and welcoming. The location was ideal for my needs and provided a respite from the work I was engaged in during my time in Denver. Public transport to the location is possible for those coming from DIA; however, it is important to know that travel later in the evenings makes this much more difficult.
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Unfriendly welcome at hotel
Front desk gentleman was rude upon arrival. Needs training on customer expectations and communication. We called ahead to confirm early check in, friendly response and willing to accommodate. Then, when we arrived he was defensive and inflexible.
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Great staff
Great staff and location. HOWEVER not staring breakfast service till 7am is just too late for folks that must go to work..why penalize weekend guest by starting breakfast later than weekday service. Are your weekend guest not as important as your weekday guest?
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Unwelcoming Environment and Poor Service
Unfortunately, my experience at the hotel was below expectations. Upon entering the room, we were immediately met with a strong smell of humidity, and sewage vapors were rising from the sink drain — not a welcoming first impression. The service was also disappointing. The Assistant Manager was discourteous and completely unhelpful when asked to assist with a simple request for a late check-out. With the exception of one staff member — who had only been working there for three days and showed genuine willingness to help — the general attitude among the staff felt indifferent, as if they had no interest in engaging with guests or ensuring a positive stay.
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Always read the fine print when booking
Staff was good and friendly, rooms were clean, breakfast was good and fresh food. We had no idea we had to pay $12. Per day for parking. To me that's unexpected and we should of been told ahead of time. One other thing we didn't like is that the windows do not open