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Visitors from the uk
The hotel looks lovely but what let's it down is the staff and their lack of professionalism. We missed our flight so stayed their for one night. We arrived early bur could not check in till 3pm. The staff made no effort to check us in early and the hotel was not busy. I did notice another visitor arriving and seemingly going to their room. When you arrive some where the people on reception will normally provide helpful information, the reception provided no helpful info about anything , where restaurants were etc... yes we found them as we walked out and around. We asked for information about the shuttle to the airport to be told that the shuttles started at 515pm and we signed up for this time slot or so we thought. We arrived downstairs on Friday to find out shuttles did not start till 530pm, we obviously expected the earlier shuttle now had the shuttle had been fully booked we would have missed our flight. So I would give this hotel a miss they don't go out of their way, nor so they even give basic information. The room itself was okay,. It could do with a.make over as it looked dated.
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Would recommend 10/10
Came here multiple times for business and always had the pleasure to run into Mary. Check in with Mary was always super smooth, humorous, and definitely accommodating. While all the staff are extremely friendly and helpful, she is most definitely the most memorable
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NO AIRPORT SHUTTLE AS PROMISED AND PAID FOR...BEWARE!!
I recently stayed at the Hyatt Airport, and paid for park and stay package. When we returned from our trip, I called the hotel for return shuttle and was informed that no driver showed up that day, and was advised to "call and Uber or something." After my $40 Uber ride to the hotel, I contacted the front desk and was given the managers contact info. After numerous calls and emails, I still have not heard back. Very unprofessional Hyatt...disappointed, there are better brands nearby that will get you to and from the airport responsibly.
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Good property
Reception staff were excellent at answering questions, solving problems and generally interacting with guests. King room was spacious with separate work area. Refrigerator, coffee maker and microwave allowed for warming up leftovers and having a snack.
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convience
The Hyatt is close to Denver Airport and there are several restaurants within walking distance of the hotel. We like it because of the convenience and it is always clean and the breakfast has good variety.