TripAdvisor traveler ratingbased on 952 reviews
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Ratings & reviews
TripAdvisor traveler rating952 reviews
Always a pleasure staying at this location. Employees always nice and welcoming, breakfast is really nice, rooms are clean. I stay here frequently and even during this time of travel restrictions, this hotel still went above and beyond
Horrible hotel and frauds
I stayed at the Hyatt on 03/21 and left 03/22.. I received an email stating they smelled smoke in my room and charged me 200.00. I do not smoke .. However my boyfriend who was with me is a chainsmoker .. he always smells like smoke. He did not smoke in the hotel room. He smoked cigarettes before we walked in and after we left. This 200.00 the Hyatt took from me was my last! I am on leave due to the coronavirus. They took 200.00 from me all because an assumption. I will write as many reviews as I can to inform the public of this fraudulent company. The corporate office basically did nothing to help me. In the meantime I am seeking counsel!
Nice hotel and staff
Great place to stay and staff included. Room was cleaned to our liking. Staff was helpful and very nice. Breakfast was great and tasty. Parking was free. Will use hotel again. Thanks to all the staff for making our stay enjoyable.
Enter at your own risk! You get a lot more than what you pay for...
No cleaners and no rules apparently. At 11:30pm we arrived to see police cars out front after our in-town event, and found the lobby absolutely packed and yet the whole hotel smelled like marijuana and stayed too noisy to sleep all night. Some things like the outlets and lamps didn’t work in our room, overall FILTHY hotel. Everything was dirty: the room with old chips and jewelry from the last stay, the elevator with gum on the floor and reflective walls that have never been washed, the seating in the lobby before and after breakfast, the bathroom stalls being ignored with feces and toilet paper spread up the walls, etc.. “Strict policies” were not enforced at all, hence why no one in our room could sleep from the smell and sound 4 floors beneath us (we found the source of the parties and smokers on the 2nd floor). DO NOT stay here, the entire building is a health hazard and the staff doesn’t care if you enjoy your stay or if you can even sleep in your own room!
Over all experience
My check in was great , my room was nice and clean. I love the extra time you had for breakfast.The staff was very friendly if I needed anything the staff was willing to assist. I love waffles just don’t like what they had in the middle of the waffles plain waffles will work better for all.