TripAdvisor traveler ratingbased on 786 reviews
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TripAdvisor traveler rating786 reviews
A great place to stay
We were able to feel safe during covid and the staff were helpful with any needs. The room was clean and we enjoyed our stay. The kitchen was helpful and easy to use. We spent most of our time cooking and having fun with friends. If you are coming to Denver this is the place to stay for sure.
Dad that I spent so much money at this hotel
Checking in was ok Drew and Grace were very helpful. On the other hand I would not recommend this hotel to Humans its more like a dog kennel My family never felt safe at the location There was police there every day
Long weekend trip to visit family. Very nice area not too far from shopping and dining. Parking wasn't a problem. The staff accommodated a late night check in since we drove. Since breakfast was limited and take out only we didn't partake...no biggie. Several police officers were there 2 days in a row said they were looking for someone but I wouldn't have known if I hadn't seen them. Noise wasn't a problem. The only slight drawback is it's a ways from downtown. Still doesn't diminish the value. Overall pleasant experience.
NOT what we expected
The overall cleanliness of the room was pretty terrible. From mold in the bathrooms to dirty dishes in the cabinets, it was not at all what I would expect from Hyatt. We had a good bit of furniture missing as well as a gross surprise in our couch. You would think management would inspect their rooms on a regular basis to make sure that rooms are suitable for guests. We stay over 40 nights a year with Hyatt and it feels as though Hyatt's quality is going down with each stay.
Four of us needed to spend the night at this hotel and we honestly were very excited about it. Very disappointing.
The lady at the front desk was rude, never said welcome, thank you or any words along those lines. She seemed bothered because she had to check us in. We found M&Ms, a lipstick, business cards and trash under the sofa bed and under the bed. Extremely stained and dirty carpet. The white bathroom door had stains that I personally had to clean because I could not stand seeing that. The room only had two pillows and when I went to the front desk to request another pillow, the same rude lady, gave me a pillow without a pillowcase and said "that's all I can give you." Four of us slept with only three pillows, one of those without a pillowcase. There was half toilet paper roll, nothing else. The shower curtain had foam spots all over. The kitchenette, let's just say we really had to stayed away from it. Breakfast was good and the lady was courteous. I'm being absolutely and completely honest about this review and more than anything I feel I was fooled an lied to because I believed in the way the site presents this hotel. There were so many options and I trusted the brand name. Maybe you'll have better luck if you decide to stay at this place. No one deserves such bad experience.