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Hotel overview

Downtown meets beach town at Hyatt Centric Playa Del Carmen boutique hotel. At the center of it all on La Quinta Avenida and Calle 12, youll find a rooftop patio playground where an infinity pool surrounded by private cabanas, a pool bar and restaurants command panoramic Caribbean views.

Property information

Year Built: 2015
Last Renovation: 2015
Accessible rooms: 5
All rooms non-smoking: 119
Connecting rooms or suites: 20
Double bedrooms: 15
Floors: 3
Nonsmoking rooms: 119
Rooms with internet access: 1
Single-bedded accommodations: 104
Suites: 34
Total rooms: 119
Total rooms and suites: 119

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Hotel details

Amenities

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Activities

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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 27.00 (plus $ 7.8 TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $32 (Plus Taxes) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in
Advisory The following mandatory hotel-imposed Enviroment fees are charged and collected by the hotel either at check-in or check-out. Enviroment Fee: $1.65 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
General Policies: Adults only property
Kids Stay Free Policy Maximum number of children per paid adult: 0
Pet Policy Pets Allowed: 40USD plus tax per night. Maximum 10 pounds such as Chihuahua, Yorkshire, Pomeranian, or Maltese. Pets are not allowed in the restaurants, bars, pools, or beaches.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 2199 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Horrendous - clear why Hyatt downgraded it

    Summary: Would strongly avoid staying here unless you need place to crash next to the nightlife - otherwise, spend your vacation somewhere better. The Hyatt Centric used to be a Thompson, but was deflagged by Hyatt and it's clear why after staying there. There's parts that the hotel can't control (it's downtown, near nightlife, and so it's loud at night), but there's plenty the hotel can control and choses not to (rooms aren't maintained, service is rough, they try to make the Downtown House pool a dayclub). We were "upgraded" to a cheaper room upon check-in as Hyatt Globalists, with a balcony directly facing nightclubs. In these rooms, you'll hear the nightclubs and bars until 3am or so. We had also asked for a quieter room if possible when booking and called the day before to reaffirm the ask. Despite asking for a quiet room and flagging that the "upgraded" room was in fact a cheaper room, they refused to move us back to our original room category. Felt a little bit like a scam to be moving people to rooms others clearly did not want. After a lot of asking the front desk, they agreed to move us to a "quieter" room, assigning us a room that directly overlooked an active construction site. It was extremely noisy during the day, but quiet at night, so we figured it was a fine compromise. Unfortunately, he construction site seems to be emitting some type of fumes (a neighboring room reported the same issue) and the AC was completely broken, so we moved back to our original room - apparently those were the only two rooms in the whole (not very busy) hotel. I would stay away from front facing balcony rooms as they get both nightclub noise and dayclub music from the rooftop pool. Rooms all the way on the side are quiet, so long as you are not near the construction fumes. The Downtown House pool on the rooftop is very nice, with great views of PDC and the ocean. The hotel is attempting to turn it into a dayclub, and starts blasting music at around noon until 11pm. We don't mind a good atmosphere, but it was beyond excessive given we saw basically no dayclub guests our entire stay there. The Beach House pool is a nice lap pool, but the actual beach was unfortunately completely unusuable because of sargassum build up. You'll see sargassum everywhere in Playa Del Carmen, but this beach had literal mountains of it - I don't think I could reach the ocean if I tried. The Grand Hyatt Playa, by comparison, had sargassum built up, but it was barely noticeable. Front desk was frustrating service - refusing to really do anything - but the housekeeping and restaurant staff were lovely. We regret spending part of our vacation here, and unless the management decides to change path, I don't think that will be different for many others.

    Jun 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing time

    Chuk the server was the most amazing person ever. He made the whole stay amazing. Thank you so much. His real name is emiliano but we called him chuck noriss because of his last name. 10/10 recommend. If he’s not there please ask for victor. Both are a vibe!!!

    Jun 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel

    The bar and pool is awesome ! Rooms are spacious and clean. Right downtown where the action is. Alex bartender at the pool bar is very hospitable, and speak great English. Check in was and this is a Hyatt property for points - very close to beach and lots of shopping and eateries

    Jun 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience

    The service in this hotel is phenomenal. In particular, I want to call out JC, the rooftop manager. He is very attentive to guests, anticipates guests questions and even provided us with a togo meal the morning of our departure to make is easier. The rooftop pool and lounge has a great vibe, even had a DJ and bachata classes. A must go to place and make sure to connect with JC!

    Jun 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great staff = great experience

    JC and his team went above and beyond to make sure every aspect of our stay was perfect. JC made a point to check in with us personally, offering great recommendations and ensuring we had everything we needed. What truly made our experience exceptional was the outstanding service by JC and his team.

    Jun 05, 2025