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TripAdvisor traveler rating3110 reviews
Super location, but..
Hotel is nice and really well located from everything historic and animated. Staff at reception very helpful and pleasant. Beautiful views across the bay... Our room was really clean and for once had a really pleasant odor. Bathroom very well laid out and decorated. For my tastes though what this 4 star lacks is decent dining options. The restaurant is really nothing special and certainly does not cater for those who like something special and creative on their plats.
Great location in need of some updating
Third time here. Perfect location. Quiet but walkable to everything. Food good but could use a few more choices poolside. Showing some wear and tear. Couch dirty. AC noisy. Pool service a little slow. Staff quickly fixed some minor issues - ants, door lock. Staff very friendly.
Enjoyed our 1 night there and spoke Fernando, who assisted with setting things up for me, as my wife and I were married there 15 years ago and this was our first chance to get back there. Loved everything about the place and the welcome champagne was a very nice touch. Kudos to Chelsea for being a quality "bartender" and photographer. Great place all around, will visit again.
Nice place but......
The Hyatt rooms are very nice & spacious. The shower has 3 heads which a very powerful which was great. We thoroughly enjoyed the view which was stated as partial but probably could have been full since we could see the ocean from our entry & balcony. My negatives would be the price. I don't understand why this place has a resort fee of $45 a/day on top of all the FL hotel taxes you have to pay. Don't tell me it's for the lounge chairs & towels that should be included. What's next charge us for linens. The bars happy hour was generic but the prices for drinks are very expensive. As other OP have mentioned, deck space & sunlight @ the Hyatt is extremely limited as are the lounge chairs due to space. The so called workout room has 2 bikes & one cheap workout bench. My other negative would be the check in. I requested a couple months in advance we would be early. We arrived & the room was not ready. Went to lunch & was told it was clean but could not check in. A customer is supposed to receive a text but that never happened. I saw several people get a room before we did & they showed up hours later. It ruined one of our few full days of sun & good weather. I've spent way less in the carribean on oceanfront property with way better amenities for less.
We have stayed at the Hyatt Centrix numerous times over the years. We love this place. The location is perfect, staff goes over and beyond and we are always satisfied. The rooms and bathrooms are lovely and always kept clean. I highly recommend the Hyatt Centrix.