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Hotel overview

Caribbean style resort with open air piazza situated on the Gulf of Mexico in the heart of old town Key West. Offering 118 guest rooms with tiled entry foyers, private balconies, ceiling fans, some rooms offer a partial water view. The dress code throughout the island is casual resort wear.

Property information

Last Renovation: 2002
All rooms non-smoking: 118
Floors: 4
Nonsmoking rooms: 118
Rooms with internet access: 1
Total rooms: 118
Total rooms and suites: 118

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort Fee: US $61.88 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Advisory A minimum self-parking fee of $35 + tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum self-premium parking of $40+ tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory Cancel Policy: Penalties may apply unless Travel Protection Plus is purchased. Refer to the Terms and Conditions for United Vacations for brand penalties. Hotel Cancel Policy: 7 DAYS PRIOR OR 1NT FEE/ 1NT DPST AT BOOKING

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: Children 17 and under stay free with adults.
Kids Stay Free Policy Maximum number of children per paid adult: 0Maximum child age: 17
Pet Policy Pets Allowed: 1-6 nights, a $150 non-refundable pet fee will apply. 7-30 nights, a $300 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.5 4021 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not a great choice

    Super disappointed. I usually pick the Hyatt to stay because it’s known for upper class and higher level rooms and service. This hotel was a huge disappointment. 3 nights stayed, over 1k paid and the rooms were a HUGE DISAPPOINTMENT. Broken tiles everywhere, the bathroom shower was pretty gross, Rust where you lay your head by the bed lamp lamps, which is weird because there should’ve been a headboard there, but it was just a lamp. The front door didn’t even seal to the outside so you could literally see underneath the door. Water stained and rotting away Cabinets where the refrigerator is, and underneath the bed where it should be, the footboard was completely disgusting. Definitely wouldn’t stay here again

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Needs upgrades

    The bathroom was great! The room needs to be updated. No headboard and very rusty. The air conditioner blows right on you and needs to be moved.

    Jul 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved our trip at the Hyatt Centric

    Loved our trip and stay at the Hyatt. This was our first time to Key West and it was great! The staff was friendly and helpful, the food at the restaurant was amazing. The landscaping at the hotel is beautiful, the rooms were clean and well stocked. The location was the best!

    Jul 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Made Key West really enjoyable

    Wow I loved this property. We had a partial ocean view king which turned out to be a wonderful view overlooking the harbor and the galleons resort next door. Room comfortable and clean with plenty of space. The whole property had great views and places to relax. The four flamingos restaurant had fantastic food and and was an amazing place to see the sunset. Anna in the four flamingos and Julian at the front desk were top notch ; all the staff were great. I am a Hyatt discoverist member and this property made me want to try more Hyatt locations. My husband and I were knit interested in partying - we came to key west because we had a sea plane tour to the dry tortugas. Hyatt centric made me want to stay for longer !

    Jun 28, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    OUTSTANDING in every way!

    If you are looking for a place to stay while visiting Key West, I can't recommend the Hyatt Centric enough. EVERYTHING about our stay there was amazing - the delicious food, the friendly service, the refreshing pool, the stunning view, the fabulous location (walking distance to everything fun), the amenities, the rejuvenating spa, the recommendations for excursions. This was our first trip to Key West and we honestly didn't know where to stay. Needless to say, by choosing to stay at the Hyatt Centric, we hit the jackpot. We will definitely stay there again if we make the trek back.

    Jun 22, 2025