Hotel overview

Caribbean style resort with open air piazza situated on the Gulf of Mexico in the heart of old town Key West. Offering 118 guest rooms with tiled entry foyers, private balconies, ceiling fans, some rooms offer a partial water view. The dress code throughout the island is casual resort wear.

Property information

Last Renovation: 2002
All rooms non-smoking: 118
Floors: 4
Nonsmoking rooms: 118
Rooms with internet access: 118
Total rooms: 118
Total rooms and suites: 118

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum self-parking fee of $22 + tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $27 + tax per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory The following mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out. Resort fee: US $45+ tax per room, per night This mandatory fee is subject to change. The hotel can provide current inclusions when you check-in.

General policies & fine print

Check In: 4:00 PM
Check Out: 11:00 AM
General Policies: Children 18 and under stay free with adults.
Pet Policy Pets Allowed: 1-6 nights, a $150 non-refundable pet fee will apply. 7-30 nights, a $300 non-refundable pet fee will apply. Only dogs weighing 50 lbs and under are permitted; two dogs allowed if not exceeding 75 lbs total. Service Animals exempt from fees.

Ratings & reviews

TripAdvisor traveler rating

4.5 3110 reviews
  • 4.0 star tripadvisor rating
    Super location, but..

    Hotel is nice and really well located from everything historic and animated. Staff at reception very helpful and pleasant. Beautiful views across the bay... Our room was really clean and for once had a really pleasant odor. Bathroom very well laid out and decorated. For my tastes though what this 4 star lacks is decent dining options. The restaurant is really nothing special and certainly does not cater for those who like something special and creative on their plats.

    Mar 21, 2020
  • 4.0 star tripadvisor rating
    Great location in need of some updating

    Third time here. Perfect location. Quiet but walkable to everything. Food good but could use a few more choices poolside. Showing some wear and tear. Couch dirty. AC noisy. Pool service a little slow. Staff quickly fixed some minor issues - ants, door lock. Staff very friendly.

    Mar 16, 2020
  • 5.0 star tripadvisor rating
    Quick Visit

    Enjoyed our 1 night there and spoke Fernando, who assisted with setting things up for me, as my wife and I were married there 15 years ago and this was our first chance to get back there. Loved everything about the place and the welcome champagne was a very nice touch. Kudos to Chelsea for being a quality "bartender" and photographer. Great place all around, will visit again.

    Mar 16, 2020
  • 3.0 star tripadvisor rating
    Nice place but......

    The Hyatt rooms are very nice & spacious. The shower has 3 heads which a very powerful which was great. We thoroughly enjoyed the view which was stated as partial but probably could have been full since we could see the ocean from our entry & balcony. My negatives would be the price. I don't understand why this place has a resort fee of $45 a/day on top of all the FL hotel taxes you have to pay. Don't tell me it's for the lounge chairs & towels that should be included. What's next charge us for linens. The bars happy hour was generic but the prices for drinks are very expensive. As other OP have mentioned, deck space & sunlight @ the Hyatt is extremely limited as are the lounge chairs due to space. The so called workout room has 2 bikes & one cheap workout bench. My other negative would be the check in. I requested a couple months in advance we would be early. We arrived & the room was not ready. Went to lunch & was told it was clean but could not check in. A customer is supposed to receive a text but that never happened. I saw several people get a room before we did & they showed up hours later. It ruined one of our few full days of sun & good weather. I've spent way less in the carribean on oceanfront property with way better amenities for less.

    Mar 14, 2020
  • 5.0 star tripadvisor rating
    Great vacation

    We have stayed at the Hyatt Centrix numerous times over the years. We love this place. The location is perfect, staff goes over and beyond and we are always satisfied. The rooms and bathrooms are lovely and always kept clean. I highly recommend the Hyatt Centrix.

    Mar 09, 2020