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3789 reviews
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Jun 30, 2025Excellent staff
The staff, particularly the manager, Debbie, was the best I’ve ever experienced. I’d go back JUST to be her customer again.
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Jun 25, 2025Overall good experience and would return
We stayed as a family of 4 last week and had a wonderful time. The location is fantastic. We originally stayed across the river at the Renaissance and then moved over here and much prefer this location. You’re close to everything! Service and staff are very friendly, super helpful. There was construction going on so the front entry and the 2nd floor lobby were not great to look at but otherwise it was fine. The pool is small, indoor and heated (open til 11pm) which my kids made use of everyday to escape the Chicago heat. We’re Hyatt Discoverist (so pretty low) and were still offered an upgrade to the executive king suite which was HUGE. Overall would definitely recommend this hotel except for one caveat, the outside noise. Omg is it noisy. From loud cars and fire trucks to ambulance sirens and drunkards there’s a lot of noise. Luckily our kids slept in the living room pullout couch and had a sound machine but definitely keep that kind when booking.
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Jun 21, 2025
Kind Staff Proximity to Mag Mile Many Updates
Well intentioned hotel in a great location of magnificent mile and adjacent to Northwestern Medical Center (who now own the hotel). Staff were incredibly nice, breakfast buffet was lovely. Hotel is undergoing renovations and the lobby is a bit of a mess. Rooms are partially renovated (I had an executive king and the sitting area and bedroom were clearly refreshed. Bathroom was not). Extremely comfortable bed, sirens audible all night from ambulances arriving at Northwestern hospital, but hotel provided a nice white noise machine.
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Jun 21, 2025More problems than i expect at this price point
In this price range, i expect better. The hotel was under construction, so it was hard to find the working entrance, which may have colored my experience. And the person who checked me in was professional, but i was still frazzled about getting in, and hotel staff are usually very good about unfrazzling guests, and this one just wasn't. On the plus side, the room was large and clean (and they still offer a bar of soap, in addition to the multi-use dispensers. I like bar soap.) But the room was full of motion-operated night-lights. Which sounds great, except one was right next to the bed, and if i stuck my foot out or even rustled the covers too vigorously, a bright light came on. It did so several times as i was trying to get to sleep. Perhaps there was a way to turn it off, but i was tired and it wasn't obvious. Oh, and the pipes were noisy. When i ran the water they "rang", loudly enough at some volumes that i turned up the water more than i wanted to to avoid the unpleasant noise. Also, i went to facilitate a course, and the AV was horrible. We didn't have enough room on the stage, and a speaker was directly behind the panelists, so we weren't able to use microphones (feedback) and had to yell. The service at the luncheon didn't remove the dinner plates, so it was hard to make room to eat dessert. They didn't offer coffee. The sound was poorly managed at lunch, too, and one of our facilitators had to go fuss with the sound system before anyone could hear the speaker. The quality of the food was pretty good. I didn't eat in the restaurant, i had "convention service", but i assume the food quality is similar.
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Jun 19, 2025
Hyatt Rocks!
Hyatt is the best, they let us know about the changes due to some construction prior to our stay which made it easy to check in. The staff were friendly and helpful. Hyatt is by far my favorite hotel chain since they consistently provide an exceptional experience overall.