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3777 reviews
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Jun 09, 2025Noisy and Overpriced
Good location. Under construction at the time we stayed so not the easiest to get around. Room was next to the elevator and an adjoining room. It was loud. We could hear the elevator going up and down along with voices in the hallway as well as the guests in the adjoining room. There are many other hotels worth looking into and for the costs.
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May 30, 2025Magnificent Stay at Hyatt Centric Magnificent Mile!
We recently stayed at the Hyatt Centric Magnificent Mile and had a wonderful experience from start to finish. Debbie, the hotel manager, was exceptional—friendly, welcoming, and incredibly helpful with recommendations for family-friendly activities and great local dining. She and her team truly went above and beyond to make our stay special. Our room was spacious, comfortable, and featured a very high-quality bed. We were lucky enough to get a room with a view of the lake, which was a big plus and made the stay even more memorable. The hotel is in a prime location—just one block from the Magnificent Mile, about a 10-minute walk to the Riverwalk, 15 minutes to Navy Pier, and around 20 minutes to Millennium Park and The Bean. Everything you'd want to explore in downtown Chicago is within a mile—except for Wrigley Field. While the hotel is currently undergoing renovations (which are definitely needed), they didn’t interfere with our experience. In fact, we're looking forward to returning once they're complete. The hotel chef also deserves a shoutout for offering some fantastic restaurant recommendations deep dish pizza at Pequot. Overall, a great stay made even better by a dedicated staff and unbeatable location. Highly recommend!
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May 28, 2025
Perfect for Business Travel – and the Breakfast is a Standout!
Stayed here for a quick business trip and was pleasantly surprised by how seamless everything was—from check-in to a comfortable night’s sleep. But the real highlight? The breakfast! The yogurt parfait was fresh and with a delicious lemon zing, the pancakes were fluffy and cooked to perfection, and the made-to-order eggs were a game-changer. Friendly staff and great service made it an easy choice. Highly recommend for business travelers looking for comfort and quality.
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May 19, 2025
Great place to stay!
Extremely convenient location located one block away from all the action! The in hotel restaurant offers an extremely convenient location to dine at very reasonable prices. Sharif services the restaurant and treats you like family…always a welcome reminder of the hospitality of the Midwest. Even after a long gap between visits, he recognizes me and remembers your preference and gives great service. The rooms are great after the renovation and would definitely stay here again and again and again. Extremely pleased with this particular Hyatt!
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May 19, 2025Nice Stay Undone by a Breakfast Debacle
I stayed here recently and while the room itself was nice and cozy, what really stood out—unfortunately—was the disappointing service, which ultimately ruined my stay. When I checked in, the front desk shared the breakfast hours, so the next morning I went down expecting it to be included, as is standard at many hotels. I was minding my own business, happily filling a plate with food, when someone finally approached—only after my plate was full—to tell me there was a charge. There were no visible signs and this was not mentioned at check-in. I apologized and said I wasn’t aware, but instead of offering any understanding, she took the plate from me. I was so flustered and embarrassed, I just said, “I guess I don’t want it anymore.” Trying to salvage the morning, I asked if there was at least free coffee available—only to be told that costs extra too. For a $500 room, I was honestly shocked. I wasn’t even allowed to keep the plate of food, which they were clearly just going to throw away anyway. She told me there was coffee in the room, but mine hadn’t been refilled from the day before—even though I had requested room service. So now, I’m sitting here in my room, still without coffee, trying to Google nearby cafes because I’m too embarrassed to go back downstairs. For the price, the lack of communication, hospitality, and basic amenities is baffling. I rarely write reviews, but this felt worth sharing.