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Hotel overview
Property information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel
Hotel Mandatory hotel imposed resort fee inclusions:
• Unlimited Premium High-speed Internet
• Unlimited Local and Toll-Free Calls
• One Zephyr Logo Water Bottle, upon arrival
• Complimentary Boarding Pass adn Atraction Ticket Printing
• Newspapers in lobby based on availablitiy
• VIP discounts on select tours, attractions & eateries in Fisherman's Wharf through the Concierge in the lobby
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
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Perfect family place - all in walking distance . or one takes the street car or the cable car.
we choose the location , actually perfect for all stiff to do by foot. we were able to visit all the attractions and even rentes a bike at a very good price next door to cross thegolden gate - and then come back by feery boat.- the hotel is fin the kids had fun in the courtyard. just a great experiences
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Never again.
INCIDENT DATE & TIME: July 8, 2025 approx. 11am _____________________ REVIEW: The staff (with the exception of the bellhop) were not welcoming or helpful. I highly recommend double-checking any information you're given by the front desk. In my case, multiple employees gave me the wrong information, and when I brought it up, the on-site manager was incredibly rude and dismissive. _____________________ DETAILS OF MY EXPERIENCE: I asked twice whether I needed to pay for parking and was told by two different staff members that I did not and I just needed to use the room key to open the gate. Upon check-out, I was surprised to see a ~$60 parking charge on my bill. Had I known, I would have parked on the street for free using my placard--there were plenty of spots available. When I brought this up at the front desk, the woman I spoke to had a condescending attitude and facial expression that clearly showed irritation. I even offered to show my permit, and instead of assisting me, she asked if I wanted to speak to the manager. The manager, "Vijay," handled the situation terribly. (Side note: I called afterward to confirm his name, and the woman on the phone seemed hesitant and paranoid about sharing that information--so I can't be sure I was given the real name.) His behavior included: 1. RAISING HIS VOICE UNNECESSARILY--both embarrassing and unprofessional. 2. REPEATEDLY SAYING, "I DOUBT THAT," as I calmly explained the situation--implying I was lying. 3. REFUSING TO TAKE ME SERIOUSLY even when I offered to show my placard permit to support my reasoning, just like the front desk woman. 4. IGNORING THE CORE ISSUE, which was that I had been misinformed by his staff--by doubling down with, "I doubt that again." 5. DISMISSING LOGIC--When I explained that it made no logical sense for me to pay for parking when free options were available, he again responded, "I doubt that." _____________________ BOTTOM LINE: The customer service--particularly from the front desk associate and the manager "Vijay"--was appalling. Even if the parking charge couldn't be waived, a professional manager would have acknowledged the communication breakdown and reassured me that the issue would be addressed with staff. Instead, he chose to be argumentative, dismissive, and unhelpful--raising his voice unnecessarily, creating an embarrassing scene, and asserting authority in a completely inappropriate way. I stayed in one of the premium waterfront rooms, and for the price I paid, I expected at least basic courtesy and professionalism. Sadly, that was not the case. _____________________ WOULD I RETURN? ABSOLUTELY NOT. The staff was unprofessional, and the experience simply wasn't worth the money--especially when I can't trust the information I'm given.
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Great staff at a great location.
I had an outstanding visit again at the Hotel. The last day was made especially wonderful with the help of the staffer named Prince. I’ve really appreciated his assistance each time I’ve stayed at the hotel. He is always cheerful and helpful.
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great place to stay in San Francisco
The hotel was fantastic and the staff friendly and helpful , the courtyard was quirky and fun and the food in the adjacent restaurant was great , I would recommend it for families and any age
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Awesome hotel
Hotel Zephyr was perfect for us. It had all the amenities like a refrigerator and microwave in the room. It is nice and clean, and right next to fisherman's wharf. It's also within walking distance of both Little Italy and Chinatown. There is a man named Prince working as a bell hop who was perfect too, he was polite, helpful, and gave excellent restaurant recommendations. I highly recommend hotel zephyr if you are visiting San Francisco.