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Hotel overview

Journey back to a time when fun was unencumbered!  Hotel Zephyr, San Francisco's newest waterfront hotel and play zone. The hotel will offer guests fun filled adventures and upscale accommodations as part of the Zephyr Experience - a fresh take on luxury that is irreverent, approachable, and genuine.  Hotel Zephyr offers approachable luxury on the waterfront, and is the closest hotel to Pier 39 and its world-class shopping and dining.  Only 4 blocks to the Alcatraz tour ferries, Ghirardelli Square, and San Francisco's famed Cable Cars.

Property information

Year Built: 1967
Last Renovation: 2015
All rooms non-smoking: 355
Buildings: 1
Floors: 4
Total rooms and suites: 355

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory A minimum self parking fee of $58 (plus tax) per room per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum valet parking fee of $62 (plus tax) per room per day will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
Advisory A minimum Guest Amenity Fee of $30 (plus tax) per room per night will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.

General policies & fine print

Check In: 4:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy: 
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy: 
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy: 
This hotel cannot guarantee a spring-break-free environment.

General Information: 
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel

Hotel Mandatory hotel imposed resort fee inclusions:

• Unlimited Premium High-speed Internet

• Unlimited Local and Toll-Free Calls

• One Zephyr Logo Water Bottle, upon arrival

• Complimentary Boarding Pass adn Atraction Ticket Printing

• Newspapers in lobby based on availablitiy

• VIP discounts on select tours, attractions & eateries in Fisherman's Wharf through the Concierge in the lobby

The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.

Ratings & reviews

TripAdvisor traveler rating

TRI_LOGO_ANCILLARY_4.0 3870 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect family place - all in walking distance . or one takes the street car or the cable car.

    we choose the location , actually perfect for all stiff to do by foot. we were able to visit all the attractions and even rentes a bike at a very good price next door to cross thegolden gate - and then come back by feery boat.- the hotel is fin the kids had fun in the courtyard. just a great experiences

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Never again.

    INCIDENT DATE & TIME: July 8, 2025 approx. 11am _____________________ REVIEW: The staff (with the exception of the bellhop) were not welcoming or helpful. I highly recommend double-checking any information you're given by the front desk. In my case, multiple employees gave me the wrong information, and when I brought it up, the on-site manager was incredibly rude and dismissive. _____________________ DETAILS OF MY EXPERIENCE: I asked twice whether I needed to pay for parking and was told by two different staff members that I did not and I just needed to use the room key to open the gate. Upon check-out, I was surprised to see a ~$60 parking charge on my bill. Had I known, I would have parked on the street for free using my placard--there were plenty of spots available. When I brought this up at the front desk, the woman I spoke to had a condescending attitude and facial expression that clearly showed irritation. I even offered to show my permit, and instead of assisting me, she asked if I wanted to speak to the manager. The manager, "Vijay," handled the situation terribly. (Side note: I called afterward to confirm his name, and the woman on the phone seemed hesitant and paranoid about sharing that information--so I can't be sure I was given the real name.) His behavior included: 1. RAISING HIS VOICE UNNECESSARILY--both embarrassing and unprofessional. 2. REPEATEDLY SAYING, "I DOUBT THAT," as I calmly explained the situation--implying I was lying. 3. REFUSING TO TAKE ME SERIOUSLY even when I offered to show my placard permit to support my reasoning, just like the front desk woman. 4. IGNORING THE CORE ISSUE, which was that I had been misinformed by his staff--by doubling down with, "I doubt that again." 5. DISMISSING LOGIC--When I explained that it made no logical sense for me to pay for parking when free options were available, he again responded, "I doubt that." _____________________ BOTTOM LINE: The customer service--particularly from the front desk associate and the manager "Vijay"--was appalling. Even if the parking charge couldn't be waived, a professional manager would have acknowledged the communication breakdown and reassured me that the issue would be addressed with staff. Instead, he chose to be argumentative, dismissive, and unhelpful--raising his voice unnecessarily, creating an embarrassing scene, and asserting authority in a completely inappropriate way. I stayed in one of the premium waterfront rooms, and for the price I paid, I expected at least basic courtesy and professionalism. Sadly, that was not the case. _____________________ WOULD I RETURN? ABSOLUTELY NOT. The staff was unprofessional, and the experience simply wasn't worth the money--especially when I can't trust the information I'm given.

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great staff at a great location.

    I had an outstanding visit again at the Hotel. The last day was made especially wonderful with the help of the staffer named Prince. I’ve really appreciated his assistance each time I’ve stayed at the hotel. He is always cheerful and helpful.

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    great place to stay in San Francisco

    The hotel was fantastic and the staff friendly and helpful , the courtyard was quirky and fun and the food in the adjacent restaurant was great , I would recommend it for families and any age

    Jul 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome hotel

    Hotel Zephyr was perfect for us. It had all the amenities like a refrigerator and microwave in the room. It is nice and clean, and right next to fisherman's wharf. It's also within walking distance of both Little Italy and Chinatown. There is a man named Prince working as a bell hop who was perfect too, he was polite, helpful, and gave excellent restaurant recommendations. I highly recommend hotel zephyr if you are visiting San Francisco.

    Jul 07, 2025