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Hotel overview

In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.

Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xavage and Xenotes.

XCARET XAILING

In addition, All-Fun Inclusive of Hotel Xcaret México, includes round-trip transportation to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone and the ferry ride to Isla Mujeres with Xcaret Xailing, Enjoy this beautiful Caribbean Island.

Location

beach
Cancun International Airport (CUN) : 40 miles

Property information

Suites: 900

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Hotel details

Dining

Dining options are available for this property.
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Amenities

Multiple amenities are available at this hotel.
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Activities

This property offers numerous activities.
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Hotel advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
Advisory A minimum mandatory No Show fee of $25.00 USD(plus tax) per room, per night, will be charged to the guests who do not request a cancellation with at least 24 hours in advance in the following Restaurants and Parks. • Teatro del Río • Há (non-refunfable) This fee is subject to change without prior notice.

General policies & fine print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Ratings & reviews

TripAdvisor traveler rating

4.5 12777 reviews
  • 3.0 star tripadvisor rating
    Beautiful hotel but extremely slippery floors.

    Beautiful hotel and great staff but unfortunately due to an extremely slippery bathroom floor my trip was limited due to splitting my fingers and needing stitches. The rooms are beautiful but the floors are extremely slippery, no rugs anywhere which can be dangerous especially with a room connected to a swim out pool. After visiting the hotel doctor and paying $600 for 5 stitches it was a little hard to enjoy the remainder of my trip.

    Apr 17, 2024
  • 5.0 star tripadvisor rating
    A fantastic experience!!!!

    I loved the resort very well. Everything felt like a dream. It was unbelievably scenic everywhere you looked. I just kept gasping. Ivan and Daniel were FANTASTIC butlers. Extremely nice and fantastic people to be around. They were very communicative each day. Thank you for everything!

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    THE BEST HOTEL AND BEACH ON THE PLANET

    Xcaret Mexico hotel DON'T MISS THIS GREAT SERVICE GREAT FOOD, GREAT STAFF, GREAT PARKS INCLUDED IN YOUR ROOM PRICE?? IT'S AMAZING HAD FACIALS AT THE SPA THE SPA WAS RIGHT ABOVE THE BEACH AND THEY DID OUR FACIALS IN A TENT ON THE SAND IT WAS AWESOME TOO MUCH TO LIST

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Xcaret Mexico, Very High Marks for Hospitality!

    Xcaret Mexico has set a new standard for hospitality. From the moment we got on the bus at the airport, it was clear we were bound for somewhere special. The people who work at the resort are all so kind and eager to help. The rooms are lovely, well-designed to the smallest details, and very comfortable. The grounds are amazing and they even have a delicious vegan restaurant!! I cannot say enough good things about our experience at Xcaret Mexico, and hope we will be able to go back for more!

    Apr 16, 2024
  • 5.0 star tripadvisor rating
    Hotel Xcaret Mexico

    Amazing stay! All staff was amazing especially Alejandro Barrera and Rebecca Arvizu they made our trip truly special. We will definitely be back. A great spot for coupes and families wanting a getaway. The food, views, and activities were very good. Transportation services were great and all staff doing transport was very kind and helpful.

    Apr 13, 2024