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Hotel overview
In December 2017, Hotel Xcaret México opened its doors to offer the best of Mexico included, It was born as a tribute to Mayan culture and to our country, its artisans, its gastronomy, its living wealth and its cultural heritage. We are characterized by our hospitality and the excellence in our service, which have given us several recognitions, among them a 5 Diamond certification. Each achievement is a commitment to Mexico and to you. We invite you to know México through our love for it.
Hotel Xcaret México has changed the Mexican hotel industry with the All-Fun Inclusive concept, offering unlimited Access and round transportation to our Parks: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xenotes.
XCARET XAILING
In addition, All-Fun Inclusive of Hotel Xcaret México, includes round-trip transportation to the Embarcadero Isla Mujeres por Xcaret in the Cancun Hotel Zone and the ferry ride to Isla Mujeres with Xcaret Xailing, Enjoy this beautiful Caribbean Island.
Catamarán Isla Mujeres Monday - Wednesday - Friday – Sunday.
Cozumel Tuesday- Thursday - Saturday
Location
beachProperty information
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy -This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Ratings & reviews
TripAdvisor traveler rating
14340 reviews
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Jun 20, 2025Terrible experience
Absolutely awful stay, 27 degrees an heating stuck on full on arrival, no refreshments offered. no windows open or openable, no fans, an wen we started complaining about heat on arrival back, had a knock at the door....we was accused of making too much noise, talking about complaining of being hot.....130 quid later... its a joke. We was literally over heating an dehydrating. Came 400 miles for a horrible stay will not come again..was frightened to even flush the toilet after or heaven forbid a poo!!!! Wat a shame 😓 came back for a trip down memory lane as my dad used to live here with my baby sis who came for the trip....feel like it was utterly spoilt 💔 😢 looks like by the lights on in our room an hardly anywhere else they are not possibly the most popular hotel either
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Jun 20, 2025The Cardozo and the Estefans do it Right on South Beach
We booked two rooms and stayed for two nights before our cruise at the Cardozo Hotel on Ocean Drive. We booked directly through the hotel. The check-in process was smooth. The representative even upgraded one of our rooms to an oceanfront suite. The staff was very friendly and the hotel is well appointed. The king bed was very comfortable. The location is fantastic on the corner of 13th St. and Ocean Drive. Nothing is cheap on South Beach but feel we got excellent value for the money given the current climate.
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Jun 20, 2025
Worlds above the rest
First appearance upon entering the resort, it has the wow factor The staff are extremely helpful and go out of their way to make sure you stay is fabulous The hotel lobby is noteworthy as it is well presented high specification, tall ceilings, and the chandelier which expels glamour and perfect perfection It also holds a bar and chilled music for those who seek relaxation and vibes This suites are exceptionally large, mini bars, packed full and toiletries from shampoos and conditioners to Colgate toothpaste Entertainment is unreal. We have enjoyed the family entertainment to the adult shows which also cater for the kids. We have also thoroughly enjoyed the food which has a full range of cuisines from Asian to Italian, and of course, the perfect Turkish kebab The best day and we will be sure to recommend and come back
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Jun 19, 2025
The worst Experience
Caution - When buying the ticket to the parks or tours they offer "special discounts" but they want to sale a membership $27k my experience the salesman was so kind but his supervisor CANDELA she yelled me when I told her that was not a deal for me, honestly I can't understand why the hotel hire a foreign person to sale "national" tourism this girl was so rude, so please be careful to accept this type "invitation" because if you don't have $27,000.00 on hand or the amazing offer $7000 down payment is so probably Ms. Candela will ve ready to attack Do not stop in airport to hear they introduce as airport personal but is not true they are working to the Xcaret Hotel The worst experience
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Jun 19, 2025Very disappointing 😞
Came to celebrate my 19th wedding anniversary at Xcaret Mexico Resort it was nice but not as expected. 3 weeks prior to our arrival they sent us a reservations and special requests. My husband sent in that we were celebrating our 19th wedding anniversary and were told when we arrived to our room we would be expecting something special. We arrived the 10th of June and there was nothing in our room. Its not about getting free perks but to make a soecial.day extra special. I went to concierge and told asked about it and they told us they would let the department know. We were there from June 10th-16th. They never got back to us and on our last day all we got are some chocolates while another couple got a bottle of wine, cake and dinner. I felt very disappointed 😞. Over all my experience was 5 out of 10. No night swimming and the girls in the stores were rude arguing with us about giving you bags after purchasing! Never will I go back after paying so much.