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968 reviews
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Jun 08, 2025Accessibility and Safety Failures at Hotel Revival – Not Recommended for Disabled Guests
I stayed at Hotel Revival Baltimore this past Friday, and I won’t be returning. While unexpected situations like a fire alarm are out of anyone’s control, how a hotel responds—especially with regard to accessibility and safety—matters greatly. Unfortunately, this hotel failed on both fronts. We had requested an accessible room, but were told none were available because we booked through a third-party site. While frustrating, we initially accepted it—until the fire alarm went off late at night. We were on the 11th floor. I am a person with a disability and cannot safely descend stairs without assistance. I called the front desk multiple times for help, but no one answered. There was no emergency protocol in place for guests with mobility issues. My partner ended up carrying me down 11 flights of stairs, along with our dog. Once outside, there were no staff members offering direction, updates, or checking on guests' safety. There was no accountability or communication whatsoever. Had my partner not been with me, I would have been completely stranded in the room, with no clear way out or support from hotel staff. When I explained this to the front desk afterward, I was told that the fire alarm was “an inconvenience for everyone.” That level of dismissiveness is not just unprofessional—it’s dangerous. If you or someone you love has accessibility needs, I strongly recommend avoiding this property. Hotel Revival is not prepared for emergencies involving disabled guests, and their lack of training and response could cost lives.
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Jun 07, 2025Great Vibe
This hotel had an excellent vibe. Everything was perfect! The room was literally sparkly clean! It was spacious and comfortable with Glass glasses and China teacups. A selection of cocktails, drinks and snacks were available in the room for purchase. The water was hot and plentiful in the shower. The staff were welcoming and friendly and helpful at every turn. You really felt well treated! The only thing I would change is the quality of their bathroom towels because the quality of the bathroom towels did not match the quality of the hotel. I want to say again about how sparkly clean it was! I've never been in a hotel so sparkling! Their housekeeping staff must be amazing! This is the hotel I would stay at when I'm visiting Baltimore. And if you're going to the Walters Art Gallery it is just a few steps away. Use the valet parking . They are very friendly reasonably priced and there is no street parking available . Also it has a very nice restaurant on the top floor called topside. And the Speakeasy in the basement which was fun. And a lovely place to have breakfast! Really you want for nothing. And if you did, they would probably get it for you!
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Jun 04, 2025Mediocre at best
Extremely overrated for the price. Staying in a four star hotel I expected little luxuries, but staying here was no different than staying at a Marriott. Front desk staff can be rude and acted like they didn’t want to be at their job. The room was nice, but again, just as nice as a chain. There was nothing extra special about staying here. Also no room service if that’s your thing.
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Jun 01, 2025
Great place to stay!
Beautifully designed hotel in a nice area. We had a great time and would definitely recommend it. The room was spacious with all the amenities we needed. The AC was odd and set on some kind of program we couldn't figure out but if we'd realized it and asked for help, I'm sure we'd have gotten it. The front desk staff was really helpful, including luggage storage after checkout.
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May 30, 2025Crucially Subpar Service.
We stayed at the Revival for one night this week then left town. The room was nice and my first contact with the staff, Aimee (who texted me before arrival) was very helpful and pleasant. However after arriving at our new destination (Philadelphia) I realized I had left my cooler travel case with my important medication in the room’s refrigerator. I had radiation treatments for cancer a few years ago (cancer gone now) and the radiation caused soft tissue necrosis which has caused various problems too unpleasant to mention since my treatment. The medication was/is treatment for those issues. I reached out to Aimee who offered to have the case and medication ready for pickup or to arrange for shipping. Having left Baltimore, I chose the latter and, of course, offered to pay any cost involved. It was particularly important because I was not going back home for a few more days so couldn’t access other supply, especially because the medication is compounded specially at a compounding pharmacy. Aimee then turned the matter over to Sydney who told me that if I wanted my medication I would have to call FedEx, get a shipping label, email the label to the hotel and call FedEx to arrange for a pickup. I explained to her that as a retired individual I had no account with FedEx and asked if the hotel could arrange for shipment (again, with my paying the hotel, which I even offered to do in advance). Back and forth via text Sydney and I went with her assuring me that they “cannot” do what I ask: “The hotel doesn't have any accounts with any shipping companies. It’s not in our policy unfortunately. -Sydney”. IOW even though a hotel guest who left behind important medication and offered to pay for the shipping the Revival staff could not be bothered to ship it to me cost-free. You can draw your own conclusions about whether that level of service (or lack thereof) makes for a hotel stay you might want to have.