TripAdvisor traveler ratingbased on 3851 reviews
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General policies & fine print
Hotel requires a credit/debit authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Basic Wi-fi for 2 devices per room, per day
- Unlimited Local Calls
- Access to the fitness center for two registered guests, per day
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating3851 reviews
We booked 2 rooms, there were 4 person per room and only 2 bath towels on each room. We requested 5 times extra towel, which they never brough to any of the rooms. Also we requested Non Smoking room and one of the room smell like previous guest smoke marijuana in that room. Starbucks employees are allways in bad mood and getting orders wrong and they dont even care about it. Front desk people are in bad mood too, we told them about the towels and their answer was "they will get them to you when they can" but didnt even bother to call hpusekeeping or anything. Worse place to stay. Never going back to this hotel
Quiet trip. You can get a lot of rest here. Lowkey casino action. Not many food choices. Ribs at JBs restaurant really tough. Rooms in need of updates but was clean. Staff very friendly. No trouble with being overcrowded.
Air conditioning was broke in the room , pool was full a pond arriving in 10 hours leaked in to the casino , staff rude and drinks were watered down . Was aaked at 11:30 at night to leave my room to fix air conditioning and never comp anything for the inconvenience. Manager at desk very rude and unprofessional in handling any complaints pertaining to the inconvenience, no coffee in rooms had to pay 12 dollars every morning at cafe for 2 cups of coffee. Whole experience was disappointing
We enjoyed our stay. The room was excellent and the Steakhouse food was great. The room was first class. We wern,t lucky but liked the video poker pay scale. We took of a free room offer but it wasn,t free they charged us $17.00 for resort tax. We thought free was free but it was worth the charge.
Worst stay ever
Arrived at 4pm at our check in time was told our room wasn’t ready and couldn’t provide a check in time! Long story short after the “hotel supervisor” being very rude and unprofessional we ended up having to wait till approximately 8:30pm before we had a room!