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Hotel overview
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Hotel details
Hotel advisories
General policies & fine print
Check-in Policy
A valid credit card is required for incidentals deposit, to be authorized at check-in. Deposit amount will vary based on length of stay and will be released if no charges are made to the room (timing of release varies). Suites may require additional deposits.
Cash deposits will not be accepted.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
High speed WiFi for two devices per room per day, fitness center access for two daily, unlimited local calls.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Ratings & reviews
TripAdvisor traveler rating
4077 reviews
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Jul 06, 2025Great time at the Horseshoe
The rooms need some updating, the smoke, even in the rooms, a bit much, and slightly unorganized at check in (our room wasn’t ready until after check in time) but we still had a great time. A big shout out to Zarious (?sp) the Bellhop for being AWESOME!! You will be very successful in life young man!! He will be the reason we return. Well, him and because we won in the casino!
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Jun 20, 2025It used to be a special place
As a Caesar’s rewards member, we were given an incredible offer for 3 nights of comped rooms. The daily resort fee is about $15 a night so our bill was less than $50. I’m still not sure I would stay again. Check in was smooth. No line. Everything went as expected. We parked in the parking garage and it was easy to access to the elevator. The elevator s were quick most of the time. However, they were frequently dirty and smelled of smoke. Our room was on the 10th floor facing the front parking lot. It was just a few rooms away from the elevator. The room needed a deep cleaning. Dust was visible in the vents and in every corner. There were holes in the walls from previous renovations that were never properly completed. The room was dated with old wallpaper, curtains, and furniture that was scratched and damaged over the years. The couch had white stains on it. The tub had black mold around the faucet. The towels and wash cloths were thin and scratchy. The lamp beside the bed didn’t work. And the tv across from the bed didn’t work the entire three night stay even though we asked for it to be addressed. We didn’t have a visit from housekeeping the entire time. We requested fresh washcloths but they never came. The pillows were tiny! The room was just not comfortable. Starbucks in the lobby was great! The open grill restaurant near the back is a hard pass. The food was not good. The gambling offered was a good selection of new and old machines. My husband was always able to find $10 tables. The public restrooms were clean. The casino was pretty clean too. Drink service at the table games were quick, but slow at the slots. In fact, I had to cancel several orders due to it taking over 20 minutes to be served. The pool area has all the equipment for a good time but no staff to maintain it. The cabanas were unkept. The curtains were falling off of them. No umbrellas were out even though the umbrella bases were. No towels near the pool. We had to go inside to track down a staff member twice to ask for pool towels. No music, no bar. The pool could use a deep cleaning too. Overall, we had a good time because we were determined to. It wasn’t luxurious. We found ourselves walking next door every chance we could. Things are better over there! If they deep cleaned and offered even a slight amount of hospitality then we would consider returning. But this isn’t the place for us.
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Jun 20, 2025
High hopes turned into disappointment
Horseshoe has really disappointed me. I brought my kids with me because I wanted them to be able to enjoy the pool and eat a buffet. They weren’t able to do none of that. I asked for a non-smoking room tell me why it smelled like smoke. The toilet was leaking and there were cracks in the wall and ceiling. Not to mention I put 20 dollars in a machine and when I changed what amount I wanted to play and the money just disappeared from me and I didn’t even get a chance to press play yet. I was cheated out of a great experience and so was my kids. The staff were very nice that’s why I gave 2 stars.
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Jun 18, 2025Amazing staff
The staff was amazing everyone took time to speak with us and everyone had a sense of humor! We ate at Guys restaurant and the service was amazing. Drinks were good and timely!
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Jun 15, 2025
You get a good nights rest!!!!
I love the mattresses, most of that I have slept on is just like mine at home I think that’s why I sleep so well!!! And I love all the pillows to.